Ockie cannot help with Vodacom direct sales queries

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Good day Ockie

Hope you can help. A capped 2gb+2gb account (usually R109 a month) has run a R1 399 bill. Still waiting on Vodacom's feedback and an itemised bill which has gone missing.
Would you be able to assist in possibly identifying the date when this was incurred?

Thanks in advance :)
 
Hi Ockie,
I also got scammed by a Telesales operator loading a bundle on my account, fraudulently.
I know that you can't help but have you got an e-mail address to which I can complain.

I went into Voda Brooklyn Pretoria who sent me to Menlyn Voda service Center who said that I must go to Midrand to register a complaint. Voda are definitely giving me a run-around.
 
Good Morning Ockie,

I know this may not be in the right place but am hoping that you caan help me here.

Is vodacom having major issues on their data/network admin. I do not know if I am the only one but I assume there are more because I waited on the line for 44mins to the call centre before an error cut the call.

rant over.
I have a red advantage with the 1gb bundle added (2gb recurring)
I purchased a once off bundle of 1gb and used that up by yesterday. I then purchased another one (so total so far is 4gb) but the last bundle did not credit my account with available data instead it has been using OOB rates and @R2 a meg that is frightening. What is really odd to me is that the vodacom app is showing a total of 0KB remaining from 4GB and showing it on the invoice amount but I absolutely never got 4GB and phone usage (although it could be different from vodacom side but doubt by 1 gb is showing 3GB usage for the month which is inline with not having been credited the last GB.

Sorry for the long post hope you can help.

Regards
Peter
 
Ockie said:
Hi there. You have now been reprovisioned. Please reboot and test
Click to expand...
I got the same problem since 01/12/2016. I have tried the call centre about 8 times and the guys on Twitter twice and nobody can help. Can't even login to the app because it says I am not on the network. @Ockie can you refer me to someone who can assist.
 
Yashin said:
I got the same problem since 01/12/2016. I have tried the call centre about 8 times and the guys on Twitter twice and nobody can help. Can't even login to the app because it says I am not on the network. @Ockie can you refer me to someone who can assist.
Click to expand...

Hi. Please reboot and test.
 
@ockie

Please help, i have had enough with vodacom.... I am simply trying to LTE on my device, i have tried changing contracts back to the original, i have tried enabling it on the website, i have tried calling them numerous times.... i am on the verge of nuking vodacom??

Please help :(

oh and i am unable to buy data bundles.... when buying it says its successful but cannot produce and invoice, 2 days later still havnt received the data, im down to 30megs now
 
Stillie said:
@ockie

Please help, i have had enough with vodacom.... I am simply trying to LTE on my device, i have tried changing contracts back to the original, i have tried enabling it on the website, i have tried calling them numerous times.... i am on the verge of nuking vodacom??

Please help :(

oh and i am unable to buy data bundles.... when buying it says its successful but cannot produce and invoice, 2 days later still havnt received the data, im down to 30megs now
Click to expand...

Pm number for lte bv please
 
Vodacom upgrade tracking

Hi guys, I was directed here from another thread regarding tracking an upgrade that was done a few weeks ago. I just wanted to know if I can track the status of my upgrade? I was told I would receive my new device 2nd week in December & just trying to keep on top of these things as I am going on leave & won't be at the specified delivery address from tomorrow. Apologies if this answer has been given elsewhere
 
@Ockie wanted to contact you regarding LTE , but would be porting out soon so did not wanted to bother you :)
Funny thing happened today this vodacom sim just got lte enabled by it self:)
 
Good Day Ockie

You assisted me last week with activating my LTE, for which I'm very grateful.

My next brick wall I'm currently at, is trying to apply for the "unrestricted" APN.
I have submitted the required documents etc. to Vodacom twice now, but once again no feedback whatsoever.

I would like to know if you can assist with matter as well, or can this request only be taken up with Vodacom directly?.

Thank you for your support

Ceander
 
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Ceander said:
Good Day Ockie

You assisted me last week with activating my LTE, for which I'm very grateful.

My next brick wall I'm currently at, is trying to apply for the "unrestricted" APN.
I have submitted the required documents etc. to Vodacom twice now, but once again no feedback whatsoever.

I would like to know if you can assist with matter as well, or can this request only be taken up with Vodacom directly? The cell no. in question: xxx xxx xxxx.

Thank you for your support

Ceander
Click to expand...
Please remove your cell number
 
Ceander said:
Good Day Ockie

You assisted me last week with activating my LTE, for which I'm very grateful.

My next brick wall I'm currently at, is trying to apply for the "unrestricted" APN.
I have submitted the required documents etc. to Vodacom twice now, but once again no feedback whatsoever.

I would like to know if you can assist with matter as well, or can this request only be taken up with Vodacom directly? The cell no. in question: xxxxxxxx.

Thank you for your support

Ceander
Click to expand...

Howzit. According to the SR it was activated. Have you changed the APN in your settings?

Capture.jpg
 
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Hi Ockie,
I want 40mb microwave. The call center guys does not get back to me. It has been ongoing for the past two weeks. Is there someone I can contact or a store that I can go to in the Northern Cape, North West or Free state.
 
Slwpke said:
Hi Ockie,
I want 40mb microwave. The call center guys does not get back to me. It has been ongoing for the past two weeks. Is there someone I can contact or a store that I can go to in the Northern Cape, North West or Free state.
Click to expand...

PM with my work mail sent via PM. I will assist you.
 
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