Octotel GPON request

[NealeHarvey]

Hi guys and gals. I am trying to offer some remote support for my daughter. She is in CT and is moving from a LTE solution to a fibre one. The flat she is staying in has a ONT and ATB. The vendor Octotel sent me a message (went to junk so missed it for a day or two) asking of there was a pre existing installation and if so, what the GPON SN is. I have no idea where to find this info. Can anyone help? The ONT is a DASAN H665

 

[PBCool]

Hi guys and gals. I am trying to offer some remote support for my daughter. She is in CT and is moving from a LTE solution to a fibre one. The flat she is staying in has a ONT and ATB. The vendor Octotel sent me a message (went to junk so missed it for a day or two) asking of there was a pre existing installation and if so, what the GPON SN is. I have no idea where to find this info. Can anyone help? The ONT is a DASAN H665

What is an ATB? Take a photo of the DASAN and send it to your ISP for activation. Your ISP should send you a pre-configured router to just plug in.

 

[Atomic Access]

Hi

@PBCool Openserve have a drawing of the ATB here - https://openserve.co.za/hardware-guide

@NealeHarvey I think your problem is that the ONT is glued to the wall. To read the GPON serial you have to take it off the wall.

 

[ld13]

@NealeHarvey I think your problem is that the ONT is glued to the wall. To read the GPON serial you have to take it off the wall.

1 x ONT removal tool, at your service - use at own risk

 

[PBCool]

Hi

@PBCool Openserve have a drawing of the ATB here - https://openserve.co.za/hardware-guide

@NealeHarvey I think your problem is that the ONT is glued to the wall. To read the GPON serial you have to take it off the wall.

Ahh, basically a splice box. You shouldn't have to remove it for your ISP to look it up. It's typically a last resort.

 

[NealeHarvey]

What is an ATB? Take a photo of the DASAN and send it to your ISP for activation. Your ISP should send you a pre-configured router to just plug in.

Hey PBCool, thanks for the reply. I was doing research and came across the term. ATB is access terminal Box. Essentially the box where the fibre comes into the apartment. The fibre link then goes out of this box to the ATB.

 

[NealeHarvey]

Hi

@PBCool Openserve have a drawing of the ATB here - https://openserve.co.za/hardware-guide

@NealeHarvey I think your problem is that the ONT is glued to the wall. To read the GPON serial you have to take it off the wall.

You are spot on. Thank you sir. This is exactly what I was afraid of. The unit is indeed glued to the wall.

 

[NealeHarvey]

Ahh, basically a splice box. You shouldn't have to remove it for your ISP to look it up. It's typically a last resort.

That is better news. Hopefully they can look it up, failing that, at least I no know where to find the info needed. Much appreciated guys.