ODS or Openweb uncapped?

i also had just terrible service from ODS.
after initially canceling my account my debit order wasn't canceled had to re-phone for that to happen + added a stop order to the debit.

ODS seems fine when you are BIG corporate client, but not so good when you one person with single account.

imho their cleint services is as existing as is's news server and neotels final imminent launch.

obviously fast good service on singup, but when popo + fan == #$@$@# not same spirit there...

why i would vote
gamco, webafrica or openweb.
 
johwin said:
I am with ODS now with a 512K Business ADSL account via IS and am getting terrible speeds.

I have a 4mb line with telkom and am getting anywhere between 150K and 300K and am downloading between 10kbps and 35kbps which I find very frustrating & annoying

Not sure if all their account are slow seeing as their fibre account is also slow
Click to expand...

They only resell IS sat uncapped and could not be blame. Although the fibre account from ODS is their own (x-dsl) infrastructure (IP-connect, leased circuits, etc.) (SAIX)

My IS express account has slowed down to dailup speeds over the last couple of hours although my IS fibre account still goes like a bat out of hell.
 
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yeah, don't touch ods with a twenty foot barge pole. while IS might be to blame for the line their customer service is zero. they don't EVER return a phone call they promised to, nor respond to emails when youre having a problem, not even the boss (although thats probably understandable as the boss sets the culture tone for a company).

on a business uncapped fixed ip - for the last month this has been waaay substandard and nothing done to improve it. can't even send an email most of the time.

total @#$%^&* crap. i get way better service from telkom. so its cheers ods - i definitely do not recommend them!
 
Necuno, johwin, typrat

My apologies on the current service levels. While I am not making any excuses, we have had major problems with our switchboard, and Telkom lines, due to the wheather, the Internet Solutions product has been really bad. I am addressing the service issues and assure you that this will be sorted out asap. Please could you send me your client usernames or router IP addresses. [email protected] so that I can rectify any of these problems.
 
Online Digital Solutions said:
Necuno, johwin, typrat

My apologies on the current service levels. While I am not making any excuses, we have had major problems with our switchboard, and Telkom lines, due to the wheather, the Internet Solutions product has been really bad. I am addressing the service issues and assure you that this will be sorted out asap. Please could you send me your client usernames or router IP addresses. [email protected] so that I can rectify any of these problems.
Click to expand...

good to see you want to rectified and bettered for the future.
 
thanks Dean, I have sent you my IP Address to your email account, I hope this can be sorted out
 
ODS - I see in my logs that ip's in your range is trying bruteforce attacks on my mikrotik box.

Perhaps you know who it is:

41.223.61.13
41.223.61.11
41.223.62.50
 
A Company Called CHINESE MEDIA EXPRESS. It seems like a virus.

We have contacted them and will be sorted out asap.
 
ODS/Geeks on Call

Online Digital Solutions said:
believe it.

We have contracted a company called " Geeks On Call " to do this, to be honest the charge on a Sunday night would be high, but we will be their.
Click to expand...

Just following this thread and this quote seemed interesting. ODS claims to 'contract' a company called Geeks On Call, but their physical address is identical and the Geeks on Call website says its a division of ODS. Following the other ODS forum discussions, i would imagine that they would say they'll be at your house at 1am on a sunday night, but they wouldnt arrive and then wouldnt return your phone calls when you try and discover what went wrong... ?
 
With a single post count. I would take my grandmother more seriously ! Why don't you tell us who you really are ? Please take Eskom's advice and stop wasting electricity (By switching your computer off)
 
PrivateInSa said:
With a single post count. I would take my grandmother more seriously ! Why don't you tell us who you really are ? Please take Eskom's advice and stop wasting electricity (By switching your computer off)
Click to expand...

Thanks for that advice. I'll consider it very thoroughly. Some advice for you though is that you should always take your grandmother more seriously than random posts you read in forums (regardless of the post count). Grandmothers can be veritable fountains of knowledge.

The reason i joined and commented on this thread was because I received a Geeks on Call flyer and searched for it on Google. Besides a link to ODS, the only other result was this thread full of complaints about ODS.
 
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Angelus said:
We offer 24/7 on-site support, Because we come to you, there is no longer a need for you to unplug your computer and take it to your local pc shop to be repaired.
Click to expand...

Online Digital Solutions said:
believe it.

We have contracted a company called " Geeks On Call " to do this, to be honest the charge on a Sunday night would be high, but we will be their.
Click to expand...

Hmm... I've been trying to get someone out to come and help me set up my wireless access point to work with my new connection since I got it on Wednesday - no luck :( And I paid for it to be delivered and installed. It was delivered, which says something, I suppose?

Tried phoning your support guys tonight because my connection is borked - no answer. You were the first one that came back to me, so I should thank you for that.

I still can't get into WoW though :(

Johann.
 
Johan, their is current failure on our network, our engineers are working on the problem as I type this, I will contact you in the morning to arrange for someone to come out and help you setup you wireless.
 
07:20AM: Still waiting.... :(

12:45PM: Yep... still waiting... *shrug*

17:00PM: Still nothing... and connection is very slow.. :(



Next day... 18:48... Still waiting. I'm being FLATLY ignored by Dean and all his "support" guys. Still waiting to get my wireless access point sorted out and still waiting to even get a reply on any of the issues I raised with them.

Fun and games...
 
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TheYak,
I can't resist: my advice is to wait until sunday at 1AM and then phone them. Previous quotes lead me to believe a support technician should get there right away...
 
TheYak said:
07:20AM: Still waiting.... :(

12:45PM: Yep... still waiting... *shrug*

17:00PM: Still nothing... and connection is very slow.. :(



Next day... 18:48... Still waiting. I'm being FLATLY ignored by Dean and all his "support" guys. Still waiting to get my wireless access point sorted out and still waiting to even get a reply on any of the issues I raised with them.

Fun and games...
Click to expand...

....i used to work at a callcenter and if you didn't callback within 30mins you got a verbal warning, collect enough of those and it turns into a written one - as simple as that.

if you didn't follow up theres no excuses but only your tardiness and unprofessionalism; they are imminently going to get back to you, but only at 1am on a sunday - lol

seems that you are not important enough costumer TheYak so that you are remembered...
 
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Online Digital Solutions said:
Johan, their is current failure on our network, our engineers are working on the problem as I type this, I will contact you in the morning to arrange for someone to come out and help you setup you wireless.
Click to expand...

TheYak said:
07:20AM: Still waiting.... :(

12:45PM: Yep... still waiting... *shrug*

17:00PM: Still nothing... and connection is very slow.. :(



Next day... 18:48... Still waiting. I'm being FLATLY ignored by Dean and all his "support" guys. Still waiting to get my wireless access point sorted out and still waiting to even get a reply on any of the issues I raised with them.

Fun and games...
Click to expand...

This is shocking :eek: ....and they say they want to improve their service :sick: It is 3 days later based on the posts

How difficult is it just to phone and say sorry we can't make it today? Just plain good communication can go a long way

If this isn't a reason not to trust them....
 
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