* Symbian Anna consists of 2 parts. The operating system & applications, and it's crucial that you install both. So, what happens if I skip the application updates (i.e. have only downloaded the operating system update)?
Application updates are classified as either mandatory (Symbian Anna 1/2) or optional (Symbian Anna 2/2, Angry birds for C7, Ovi Store and Social). If the mandatory application updates are not done, the user experience will not be optimal, for example:
- email attachments can’t be read as Quickoffice/Adobe won’t function
- user might see mixed old & new icons in the menu or Homescreen
- no further application updates can be done unless the mandatory Symbian Anna package is installed
* Q: “No update available” – A: We’ve released Symbian Anna in more than 30 countries this morning which will enable over 60% of our existing Symbian3 customers to update to Symbian Anna. For a full list of countries where the update is available now, please check our detailed information in the Nokia Discussions Forum via: /t5/Software-Updates/Symbian-Anna-We-are-live-Downloads-start-today/td-p/1114859 (=first page of thi... you would expect, we got a lot of update requests and therefore some users might get an information “server not available / no update available”. If so, please try to download the update again a bit later.
* Q: “I’ve downloaded Symbian Anna & lost Quickoffice and Adobe pdf reader” – A: It’s crucial that you not only download the operating system but also the Symbian Anna application packages. They are available via Ovi Suite update or over the air (depending on country & operator) as well. The package called “Symbian Anna 1/2” contains the Quickoffice and pdf reader, and “Symbian Anna 2/2” contains other important service updates, so we recommend to update everything you see in Ovi Suite or the Software Update client.
* Q: “The splitscreen Qwerty is not visible when using Swype” – A: You have to enable the Qwerty keyboard by opening the message view, select the Options button (that looks like a list) and select Qwerty keyboard. If you are using Swype it might be that this is blocking the Qwerty, please then try to disable Swype and check if that solves your problem.
* Q: “After the update I get a message ‘phone feature not supported’” – A: Please install the Symbian Anna application packages as that will solve the issue.
* Q: “How should I update if I’m in an area with weak network coverage?” – A: We recommend to do the Symbian Anna update via OviSuite or via WiFi because of the update size (>80MB for over the air updates) and corresponding download times in a weak network area.
* Ovisuite connection problems: As mentioned before, our servers have been receiving a lot of update requests today, so please try to update either a bit later or use WiFi and the Software Update client on your phone (or NSU, like some users already suggested). Please note that as mentioned in my post on the first page: OTA updates are NOT available for Germany & UK. For those two countries you have to use your PC to update.
* The server load also affected the download of the application packages. For everybody who only got a partial update or nothing yet (and has problems with Quickoffice and pdf reader), please use OviSuite or the Software Update client (via WiFi) to check again. If you use the phone to check for updates and have done that within a 24h window before already, the phone only checks the cache (to avoid datadownload costs for users). If you move the date forward, it automatically clears the cache and you'll see the updates again.