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Question of the Day: Which is the most hair-raising South African mountain pass you've driven?
Official Vox DSL feedback thread
- Thread starter MickeyD
- Start date
d4zza
Well-Known Member
My DSL has been killing me for the past few days. Running a 10mbps account, and the past few Speedtests give me 5mpbs.
So I gave Vox a call. After the usual frustration of being told my personal account is somehow under a business account and they need to find someone who can access my account/help me, I get through to someone.
So, it turns out, according the to the rep, that once I hit 200gb, my speed gets cut by 50%, so my 10mbps becomes 5mbps, and when I reach 300gb I get cut to 2mbps.
Not sure when this draconian measure came in, my usage always hovers around the 200gb mark.
Is this the case, these heavy handed measures, or are there other issues?
So I gave Vox a call. After the usual frustration of being told my personal account is somehow under a business account and they need to find someone who can access my account/help me, I get through to someone.
So, it turns out, according the to the rep, that once I hit 200gb, my speed gets cut by 50%, so my 10mbps becomes 5mbps, and when I reach 300gb I get cut to 2mbps.
Not sure when this draconian measure came in, my usage always hovers around the 200gb mark.
Is this the case, these heavy handed measures, or are there other issues?
PostManPat
Well-Known Member
- Joined
- Oct 10, 2015
- Messages
- 293
- Reaction score
- 0
My DSL has been killing me for the past few days. Running a 10mbps account, and the past few Speedtests give me 5mpbs.
So I gave Vox a call. After the usual frustration of being told my personal account is somehow under a business account and they need to find someone who can access my account/help me, I get through to someone.
So, it turns out, according the to the rep, that once I hit 200gb, my speed gets cut by 50%, so my 10mbps becomes 5mbps, and when I reach 300gb I get cut to 2mbps.
Not sure when this draconian measure came in, my usage always hovers around the 200gb mark.
Is this the case, these heavy handed measures, or are there other issues?
You should maybe ask the rep to find out, what your usage break up is.
furpile
Expert Member
I assume you are on an uncapped account? The policy was updated on 1 Oct as far as I know, it was discussed in the previous thread.
The FUP page on Vox's website is still '404', maybe ask them to fix that.
In the previous thread Zyzzyva posted a screenshot, showing the first cap for a 10 Mbps account is 150 GB, thereafter you get 5 Mbps.
d4zza
Well-Known Member
I assume you are on an uncapped account? The policy was updated on 1 Oct as far as I know, it was discussed in the previous thread.
The FUP page on Vox's website is still '404', maybe ask them to fix that.
In the previous thread Zyzzyva posted a screenshot, showing the first cap for a 10 Mbps account is 150 GB, thereafter you get 5 Mbps.
Well it would sure be nice of Vox to ummmmm, maybe update let people read their FUP instead of instituting draconian throttling and then not letting people read their FUP.
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The uncapped haven't had the FUP enforced yet. The FUP was announced and is only going into effect in the next few days.
The document has been live since the first week of October. https://www.voxtelecom.co.za/images/products/pdf/FUP1Oct.pdf
furpile
Expert Member
Last edited:
furpile
Expert Member
Did that now on Chrome. Still not working. Opens in IE though. I usually only use Chrome, will try and see whata wrong with it.Clear your browser's cache?
Thanks Chris.
I just tried in Chrome -- no problems. Cool man, if you want, I'll email it to you. Just inbox me your details.
furpile
Expert Member
That's not necessary thanks. It opened in IE. Maybe something funny with the work firewall. Will check tonight at home.
Keep up the good work!
bumbledore
Senior Member
- Joined
- May 8, 2012
- Messages
- 558
- Reaction score
- 56
CT 10mbps capped post-Telkom-fix:
100%
Line speed
Latencies < 200ms to Europe
:joy: :thankyou:
100%
Line speed
Latencies < 200ms to Europe
:joy: :thankyou:
Tinuva
The Magician
I assume you are on an uncapped account? The policy was updated on 1 Oct as far as I know, it was discussed in the previous thread.
The FUP page on Vox's website is still '404', maybe ask them to fix that.
In the previous thread Zyzzyva posted a screenshot, showing the first cap for a 10 Mbps account is 150 GB, thereafter you get 5 Mbps.
So interesting question.
Does the above also apply to bolt-on? It would seem so at least, because I am most definitely getting half speed now at roughly 260GB used on bolt-on, where it used to be full line speed in the past all the time.
akescpt
Honorary Master
Well well well. The party is over.
Thought so.Interesting how you know about this. Regardless, Brian has his own details..
Bolt on is limited to 10Mbps during M-F 6pm-6am, and all day on the weekends. Any slowness past that, is not due to any rate limiting rule on our side.
That's great to hear, and you used to suffer with bad latency prior?
Tinuva
The Magician
o_o
Interesting. Because my cacti traffic graph last night show a solid line at 5Mbps, same limit the 10Mbps uncapped accounts get throttled at. That solid line is only there when something throttles it, be it my side, or upstream. Will further investigate if I get time tonight.