Official Vox DSL feedback thread

[ProAsm]

Well i must say the Afrihost support is a zillion times better than the Vox support.

http://mybroadband.co.za/vb/showthr...ack-thread?p=16428039&viewfull=1#post16428039

Fortunately for Vox the pop.gmail.com seems have to have sorted itself out after 10 odd hours and no thanks to your co-operation

 

[cvanwie]

There appear to be multiple routes in CPT

We have two, for redundancy (back up) purposes. (Barrack and Tygerberg)

 

[AfricanTech]

We have two, for redundancy (back up) purposes. (Barrack and Tygerberg)

Can you check my account please - my Bolt-On is basically dead

(Feel bad asking you after hours but this is when the problem is manifesting)

Speed test can't even reach a server to ping

 

[AntiGanda]

Well i must say the Afrihost support is a zillion times better than the Vox support.

http://mybroadband.co.za/vb/showthr...ack-thread?p=16428039&viewfull=1#post16428039

Fortunately for Vox the pop.gmail.com seems have to have sorted itself out after 10 odd hours and no thanks to your co-operation

Funny, I was just thinking the same, but I wouldn't want their old network. No sir!

 

[cvanwie]

Can you check my account please - my Bolt-On is basically dead

(Feel bad asking you after hours but this is when the problem is manifesting)

Speed test can't even reach a server to ping

Thanks for the chat AT!

The problem was resolved quickly. Here's what AfricanTech had to say: http://mybroadband.co.za/vb/showthread.php/629191-Vox-Telecom-Fatpipe?p=16434587&viewfull=1#post16434587 about the issue.

 

[AfricanTech]

Thanks for the chat AT!

The problem was resolved quickly. Here's what AfricanTech had to say: http://mybroadband.co.za/vb/showthread.php/629191-Vox-Telecom-Fatpipe?p=16434587&viewfull=1#post16434587 about the issue.

Was great chatting to you.

Sigh, internet connectivity is such a complex beast, and yet, sometimes the fix is the simplest imaginable - in this case, rebooting the modem that the Router is connected to.

Thanks again.

 

[AfricanTech]

Not everyone is an idiot.

lol

 

[dmostert]

Is anybody else still missing Carry Over data?

I'm still not seeing anything from last month.

 

[TofuMofu]

Is anybody else still missing Carry Over data?

I'm still not seeing anything from last month.

Newp, I have 81GB carry-over

 

[Nimz]

Is anybody else still missing Carry Over data?

I'm still not seeing anything from last month.

Me

 

[Conack]

Woke up to a capped account this morning.

Logged in to the portal and found that's not the case.



What do?

 

[Michael Oosthuizen]

Is anybody else still missing Carry Over data?

I'm still not seeing anything from last month.

Good Morning dmostert,

There an issue with the rollover of data, affecting certain customers.
Our team has already started to address this and things should be back to normal shortly.

Please may i ask that you send you details to our support desk so we can ensure your issue is addressed in full?

 

[cvanwie]

Is anybody else still missing Carry Over data?

I'm still not seeing anything from last month.

There is a problem and hopefully will be fixed today, if not tomorrow.

 

[AfricanTech]

There is a problem and hopefully will be fixed today, if not tomorrow.

crack that whip!

 

[cvanwie]

crack that whip!

Going to be a late night.

 

[Nimz]

Getting really sick of this - Vox


This is with a cheap FNB connect account

 

[Soul Assassin]

Getting really sick of this - Vox
View attachment 312693

This is with a cheap FNB connect account
View attachment 312695

I guarantee if you leave the FNB account active it will slow down after a bit. Your internal network is screwed, it takes your router 2.5 seconds to communicate with your modem, it should be 1 millisecond.

 

[Seeyou]

Getting really sick of this - Vox

This is with a cheap FNB connect account

The latency from your router (10.0.0.2) to what I assume is your modem (192.168.1.1) is over 2 seconds. Do you restart your modem or router when you change accounts? Does it restart automatically when you do it?

The problem is 100% on your local network.

 

[somewherenotthere]

This still gets me when I look at the bolt-on signup page "Unshaped, uncapped data". Youtube runs at a fine 100KB/s in the evenings

 

[AfricanTech]

Getting really sick of this - Vox
View attachment 312693

Nimz, there is something weird going on with your local network (first hop)