OFFICIAL Web Africa Network Upgrade Thread

W

WAJeff

Web Africa Representative
Joined
May 15, 2009
Messages
1,506
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Location
Cape Town
Good morning all!

With the network move to the IS backbone in full swing, I figured it would be easiest to have a thread with questions, feedback and anything else you guys want to post here, all in one place.

We're monitoring our forums and passing feedback posted in our feedback thread directly onto our network guys.

Our customers on the wadsl Realm (all ADSL usernames that end in @wadsl) will be migrated over to the IS backbone throughout the day today.
You can check your DSLConsole to check whether or not you've been moved over as yet under the Authentication tab by the IP that is displaying.

The WA backbone is listed as 41.x.x.x while the IS backbone will be listed as 196.x.x.x



Any feedback is highly appreciated!
We are doing our utmost to ensure the network switch over goes as smoothly as possible, however if there are teething issues please post these up here as this thread is heavily monitored along with daily/ weekly feedback passed directly onto our Networking/ Engineering teams to investigate.

For general questions, please go through our FAQ before posting here.

Useful information to post:

  • Account type?
  • What type of issues are being experienced?
  • Does your modem make a solid sync?
  • Speedtest, tracert to either local or international/ both
  • Any other information

Additional account information may be required from Web Africa staff. Please do not provide your client code, ADSL username, password etc to anyone else unless:
  • They have a WA in front of their names [eg WAJeff]
  • Their title is Web Africa Staff
  • Active users who will request information are:
    • WAJustinW
    • WAJeff
    • WALan
    • waroop
Please do not directly PM staff as inbox accounts are not as actively monitored as these public forums.

Example post for issues/ feedback:

Uncapped 10Mbps
High latency to US
Stable sync
2458960432.png

2458977913.png

Code: 
C:\Users\Jeff>tracert webafrica.co.za

Tracing route to webafrica.co.za [196.220.58.66]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.2.1
  2     6 ms     6 ms     6 ms  dsl-61-88-1.dynamic.wa.co.za [41.61.88.1]
  3     8 ms     8 ms     8 ms  wnls-ipc1-vl-108.wa.co.za [196.220.59.238]
  4     8 ms     8 ms     8 ms  wnls-cr2-vl-801.wa.co.za [41.185.0.66]
  5     8 ms     8 ms     8 ms  wnls-hr2-gi-9-13.wa.co.za [41.185.1.42]
  6     8 ms     8 ms     8 ms  196.220.58.66

Trace complete.
Code: 
C:\Users\Jeff>tracert twitter.com

Tracing route to twitter.com [199.59.150.39]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.2.1
  2     6 ms     6 ms     6 ms  dsl-61-88-1.dynamic.wa.co.za [41.61.88.1]
  3    32 ms    27 ms     8 ms  wnls-ipc1-vl-105.wa.co.za [196.220.59.250]
  4     7 ms    24 ms     7 ms  wnls-cr1-vl-801.wa.co.za [41.185.0.67]
  5    36 ms     8 ms     8 ms  41-66-150-41-29.WC-RO-DCE-1-to-WEB001-CPE.africainx.net [41.66.150.41]
  6   180 ms   164 ms   194 ms  CORE_GB-LD-GS-MEC-1_TO_GB-LD-GS-MSC-1_AINX_P2P__1G_gb [41.84.12.145]
  7   176 ms   163 ms   173 ms  195.50.122.217
  8   157 ms   158 ms   177 ms  TWITTER-INC.edge4.London1.Level3.net [212.113.14.238]
  9   256 ms   233 ms   232 ms  xe-1-2-1.iad-cr2.twttr.com [199.16.159.125]
 10   313 ms   294 ms   294 ms  ae60.pao1-cr2.twttr.com [199.16.159.87]
 11   300 ms   322 ms   326 ms  ae52.smf1-er2.twttr.com [199.16.159.55]
 12   300 ms   300 ms   300 ms  r-199-59-150-39.twttr.com [199.59.150.39]

Trace complete.

No additional information​

We'll be updating everyone throughout the day on how things are going :)
 
Had a quick chat with our guys here, everything looks to be going swimmingly well :)

EDIT 09:20 - My personal account has successfully provisioned a 196.x.x.x IP :D Exciting stuff!!
 
Last edited:
WAJeff said:
Had a quick chat with our guys here, everything looks to be going swimmingly well :)

EDIT 09:20 - My personal account has successfully provisioned a 196.x.x.x IP :D Exciting stuff!!
Click to expand...

One of my accounts/lines is on 196.x.x.x since 6am this morning. So far no probs
 
I see one of my clients are now on: 196.210.18x.xxx

Good stuff. This means however that all their PCs have to be changed from smtp.saix.net to smtp.webafrica.co.za, right? :cry:
 
Conack said:
I see one of my clients are now on: 196.210.18x.xxx

Good stuff. This means however that all their PCs have to be changed from smtp.saix.net to smtp.webafrica.co.za, right? :cry:
Click to expand...

smtp.wa.co.za
or
smtp.webafrica.org.za for the email addy's that are included with your ADSL accounts :)
 
Could you give an example with numbers of how the new star rating works? Is it only on an hour by hour basis or does it also use a rolling window like the last 10 days?
 
Zodiacal Light said:
Could you give an example with numbers of how the new star rating works? Is it only on an hour by hour basis or does it also use a rolling window like the last 10 days?
Click to expand...

The star rating system does not work on exact GB figures but is more a percentage based system so we wont be able to provide numbers. The system takes usage and network capacity into account which is then updated dynamically.

We no longer working on rolling windows.
 
Do we have to restart our Routers or anything or will the change "force" us on to the IS backbone?

I ask this cause I am still on the WA backbone.
 
NomNom said:
Do we have to restart our Routers or anything or will the change "force" us on to the IS backbone?

I ask this cause I am still on the WA backbone.
Click to expand...

You can, if you want to :)
Reboot your router or click on the Disconnect All button on your DSLConsole - that should provision you with a new IP.
 
WAJeff said:
You can, if you want to :)
Reboot your router or click on the Disconnect All button on your DSLConsole - that should provision you with a new IP.
Click to expand...

Thanks for the quick response I however rebooted my router before seeing it and my DSLconsole now shows me as being on the IS backbone.
 
I can confirm that by restarting your router you will be on the new network. I've done it yesterday. The network has a better latency for me and the speeds have been great since. Well done guys :)
 
Vegeta ZA said:
I can confirm that by restarting your router you will be on the new network. I've done it yesterday. The network has a better latency for me and the speeds have been great since. Well done guys :)
Click to expand...

Thanks for the feedback :) Really good news to hear things are better on the new network.
 
Vegeta ZA said:
I can confirm that by restarting your router you will be on the new network. I've done it yesterday. The network has a better latency for me and the speeds have been great since. Well done guys :)
Click to expand...

I really agree with this, I am on 1mb home uncapped. My cancellation goes through today though because the old network was not good out of the box. The IS network currently feels leaps and bounds better it seems when it comes to gaming internationally (200-350ms EU). I could only test starcraft 2 and diablo 3 but it was the first time I've been able to play diablo 3 on inferno without dying to lag. Starcraft 2 was also fairly smooth compared to what used to be a jitter fest of annoyance and disconnects.

Youtube/Twitch at 360p is fine once you let it load a little bit (circa 5 seconds) and torrents run very close to line speed. Internet browsing so far seems fast and responsive.

I'm only on (40 gb~ this month) which is low for me so a little concerned that higher usage would degrade the performance in the aforementioned areas and from the home uncapped faq pretty randomly depending on the total network load.

However it seems like it is overall a really good improvement and product. The 2mb may even be worth the extra cost it has on telkom's. I am considering cancelling my cancellation or resigning after testing the waters.

The one thing that makes me weary of staying with WA is that it "doesn't recommend home uncapped for gaming" and doesn't seem to want to make it a priority. I know it runs on silver priority but meh I feel ill about it other isps do at least claim their product makes gaming a priority.
 
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