Official Web Africa thread

memakda said:
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Thanks for the offer offer of assistance but I think it's a futile exercise.

Your "senior technicians" have been investigation for a week and they cant figure it out.
I've just got off the phone with Vumatel regarding options to move away from Webafrica.

You can advise senior management that if they care about retaining me as a client, they have until today to get the line back up and running otherwise I'll be changing providers.
Click to expand...

The discussion was to have the line released from Web Africa due to the VOX lock on the fibre line - we will follow up with Vumatel and do all we can to assist with no further delay - we will pause the discussed refunds until we receive the confirmation of the fibre line status from Vumatel engineers and inform you of the feedback
 
Vumatel have confirmed last Thursday that the line has been transferred back to Webafrica
The status on the vumatel online portal reflects this as well
My point still stands. As my ISP, Webafrica can’t figure this out and get my line back up

You guys obviously not interested in retaining clients
 
memakda said:
Vumatel have confirmed last Thursday that the line has been transferred back to Webafrica
The status on the vumatel online portal reflects this as well
My point still stands. As my ISP, Webafrica can’t figure this out and get my line back up

You guys obviously not interested in retaining clients
Click to expand...

None of your details work on the portals or reflect as Web African- when checking your data authentication or attempted connection logs. Vuma are saying that it was transferred to Web Africa - your details however, on the technical support portals (theirs and ours)* and provisioning portals are reflecting as "Un-provisioned Vumatel profile" ,this means when troubleshooting or provisioning the fibre line, that the fibre is not with us and makes it difficult to retrieve any data for testing

To be able to help and ensure correct authentication on this connection we require the confirmation of the fibre ownership - we have been trying to ensure the portals reflect as a Web Africa fibre line - it has yet to do so, thus the escalations to the Vumatel engineers since last week.

We need them on this one - Ricardo is on the line waiting to speak to the fibre team to get this confirmation so that we are able to get you sorted
 
WebAfrica Helper said:
None of your details work on the portals or reflect as Web African- when checking your data authentication or attempted connection logs. Vuma are saying that it was transferred to Web Africa - your details however, on the technical support portals (theirs and ours)* and provisioning portals are reflecting as "Un-provisioned Vumatel profile" ,this means when troubleshooting or provisioning the fibre line, that the fibre is not with us and makes it difficult to retrieve any data for testing

To be able to help and ensure correct authentication on this connection we require the confirmation of the fibre ownership - we have been trying to ensure the portals reflect as a Web Africa fibre line - it has yet to do so, thus the escalations to the Vumatel engineers since last week.

We need them on this one - Ricardo is on the line waiting to speak to the fibre team to get this confirmation so that we are able to get you sorted
Click to expand...

I've sent detailed screenshots to Ricardo proving that it does reflect on the Vuma platform as active with Webafrica so the information you state above does not make sense. For the benefit of anyone that may read this thread I've attached a screenshot.
vuma.jpg
 
memakda said:
I've sent detailed screenshots to Ricardo proving that it does reflect on the Vuma platform as active with Webafrica so the information you state above does not make sense. For the benefit of anyone that may read this thread I've attached a screenshot.
View attachment 482468
Click to expand...

We are not able to see test the line , we are not able to open the connection IP logs , we are not able to see the ONT stats. We do not deny them stating the line has been transferred . We cannot see any detail required to confirm , this is what we are on the phone to them for - as we speak
 
WebAfrica Helper said:
We are not able to see test the line , we are not able to open the connection IP logs , we are not able to see the ONT stats. We do not deny them stating the line has been transferred . We cannot see any detail required to confirm , this is what we are on the phone to them for - as we speak
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This what you telling me has been going on since last week Tuesday, hence by frustrations.
"waiting for Vumatel to transfer the line back. waiting for confirmation and feedback from Vumatel, the line is still with VOX"

your reasons seem more like excuses.
I don't understand why its taking so long for you to just get what you need from Vumatel and get it sorted.

Maybe you can provide some insight to everyone here why it's taking so long even after you received a direct contact at Vumatel and their personal cell number. If anyone was willing to provide a direct contact number at Webafrica and take ownership maybe this could have been resolved by now.

takes ages to get through to the call center and then you have to wait to be called back from the person dealing with the query
 
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WebAfrica Helper said:
We are not able to see test the line , we are not able to open the connection IP logs , we are not able to see the ONT stats. We do not deny them stating the line has been transferred . We cannot see any detail required to confirm , this is what we are on the phone to them for - as we speak
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So after my rant above, they have managed to sort out my line by providing a new account with a new login and password.
Proof that the line was with Webafrica all along and it was a configuration issue.
 
Thank you for confirming the connection restore - a pleasure to have assisted
 
IS anyone else having really slow speeds on WebAfrica lately? My 20mbit ADSL line is only getting around 10-12mbit when doing a local MyBroadband speedtest, and even lower on Speedtest.net.

WebAfrica 200Gb Premium (or whatever it's called) account:
home.png

Axxess 1Gb test account:
home axxess.png

What's going on here?
 
I'm on 10Mb Capped Business ADSL.
The Mybroadband Speed Test indicates that downloads appear OK, but upload don't seem right.
Irrespective of the result published, the internet has been just so slooow for some time now.
I live 500m from the exchange and all noise tests are excellent. The exchange here currrenly only offers up to 10MB ADSL lines.
My line rental is with Telkom, so no means to reset from my side. Might call Telkom if it doesn't improve for a reset.

https://speedtest.mybroadband.co.za/result/5314117
https://speedtest.mybroadband.co.za/result/5314159
 
KRayn3r said:
IS anyone else having really slow speeds on WebAfrica lately? My 20mbit ADSL line is only getting around 10-12mbit when doing a local MyBroadband speedtest, and even lower on Speedtest.net.

WebAfrica 200Gb Premium (or whatever it's called) account:
View attachment 484156

Axxess 1Gb test account:
View attachment 484158

What's going on here?
Click to expand...

Please contact us to allow our onsite techs to assist in isolating this and resolve asap - seniors available as we speak to help
 
D.B.Cooper said:
I've also been experiencing slow speeds on-and-off recently...
Click to expand...

No reported outages for speed issue - please contact us on 0860009500 to allow our on site techs to assist as best they can to help restore
 
BTTB said:
I'm on 10Mb Capped Business ADSL.
The Mybroadband Speed Test indicates that downloads appear OK, but upload don't seem right.
Irrespective of the result published, the internet has been just so slooow for some time now.
I live 500m from the exchange and all noise tests are excellent. The exchange here currrenly only offers up to 10MB ADSL lines.
My line rental is with Telkom, so no means to reset from my side. Might call Telkom if it doesn't improve for a reset.

https://speedtest.mybroadband.co.za/result/5314117
https://speedtest.mybroadband.co.za/result/5314159
Click to expand...

Please submit these tests to [email protected] - kindly confirm the ticket number generated when submitting these results to allow us to assign this to a technician to ensure no further delays
 
Same problem I have all the time with WebAfrica, I log a ticket, they may reply then I chase them constantly for feedback with o replies until I post here or tweet. Also will be moving away from WebAfrica soon as there are many alternatives on Vuma
 
TheTwo said:
Same problem I have all the time with WebAfrica, I log a ticket, they may reply then I chase them constantly for feedback with o replies until I post here or tweet. Also will be moving away from WebAfrica soon as there are many alternatives on Vuma
Click to expand...

Please confirm the ticket number - we will gladly ensure help
 
OUTAGE:
Fibre services in the FTTH:Openserve:Camps Bay area may be inaccessible due to an outage. Logged on : 11-Dec 09:27
Start Date: 2017-12-11 09:27:10
Status: Open

----
Fibre services in the FTTH:Vumatel:Bryanston area may be inaccessible due to an outage. Logged on : 10-Dec 14:11
Start Date: 2017-12-10 14:11:36
Status: Open
 
Hi, the outage the other day had nothing to do with my issue (from a week ago) which still randomly happens i.e. often I get much slower speeds than I should be getting.
 
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