Official Web Africa thread

StevenC

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Apr 4, 2007
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Just adding this in here, because it's the most recent mention of Vox on these forums.
Vox (ADSL) Fatpipe account performing horribly this whole weekend, contact support now and get told "if you can connect to a website, your data works, can do nothing about latency, phone telkom". Yeah, time to shop for a new ISP...
Meanwhile my 1GB Afrihost "data" works just fine.
I came here to check if WA is worth checking out, looks like they up the same creek with no paddle.
 

shanezn186

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Jun 5, 2019
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ADSL service here is not good, unfortunately. Actually, I was thinking of moving over to Vox to take advantage of their widely praised ADSL Fatpipe:ROFL: Jeez.
 

thewusman

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VOX support actually phoned me today (Sunday) after I asked for the slow speeds from PE to be escalated to a network team.

First thing they asked me is if I had restarted my router. Nee Fok I nearly slammed the phone down.

Now they are asking for speedtest screenshots as Telkom has requested this using test accounts before they will look into it.

I told them to GTFO - I use pingplotter and somewhere the routing or peering on the international breakout is ****ed - having started about 2 weeks ago.

Genuinely suspect the tech support chap had no clue what I was talking about.

Sigh. VOX going the same way as WA it seems.
 

Mephisto_Helix

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So WA just killed their news server apparently ...... good job informing clients. Good luck getting payment from a lot of people now :rolleyes: Scaly business practices for SA 101.
 

Signor65

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Feb 26, 2018
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VOX support actually phoned me today (Sunday) after I asked for the slow speeds from PE to be escalated to a network team.

First thing they asked me is if I had restarted my router. Nee Fok I nearly slammed the phone down.

Now they are asking for speedtest screenshots as Telkom has requested this using test accounts before they will look into it.

I told them to GTFO - I use pingplotter and somewhere the routing or peering on the international breakout is ****ed - having started about 2 weeks ago.

Genuinely suspect the tech support chap had no clue what I was talking about.

Sigh. VOX going the same way as WA it seems.

I thought I was the only one! Been having issues for a while with Vox's international ping and speed. Apparently, they had no idea there were any issues between us and EU. Their suggestion was to try and find game servers closer by because Europe is far away. Great idea!

Yeah, the problem seems to begin overseas, and they claim there is nothing that can be done about it because it is outside of their control. Yet, this issue was non-existent a few weeks back. Wonder if they did some cost-cutting and went with some other international routing solution perhaps?
 

Arksun

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Jirre, holding for webafrica is about as bad as holding for telkom
 

shanezn186

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Jun 5, 2019
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ATTENTION TO ALL:

Avoid doing business with WebAfrica and 1-grid at all costs.

1. WebAfrica Internet is rubbish. Most international sites such as Netflix, PornHub and AWS are shaped.
2. Cancellation requests are not always honoured. You would need to put in a lot of efforts to make it happen.
3. Their support team is non-existent.
 

ShaheedLegion

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Jul 29, 2014
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I'm having the same problem -> their support team doesn't do squat. I have 4 open tickets on their system for 2+ weeks, and STILL not getting any feedback from them that makes any sense.

I'm busy hunting around right now for a better ISP.

Not only are their prices higher than other ISPs their support is effectively 0 - non-existent - rubbish.

I've opened a thread where I've outlined the ongoing problems I'm experiencing with them.

https://mybroadband.co.za/forum/threads/having-the-worst-time-with-webafrica.1037981/
 

Alan

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Anyone having issues streaming Twitch over the last week or so?
 

Agent_Smith

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Dec 3, 2010
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I seem to be the only one still having no issues at home streaming or downloading using WA. That being said, I have noticed a curious situation. When I am on a Whatsapp video call with someone who also uses WA, the video and call quality is terrible! It constantly stutters and breaks up. So much so that one of us eventually has to switch over to mobile data to continue the chat. Very bizarre. @WebAfrica Helper, any ideas?
 

Supervan II

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Hmmm, been with WebAfrica via (Openserve) ADSL for a number of years now and I'm looking to get FTTH. Haven't had any major issues thus far ...

BUT: WebAfrica seems to be more expensive than the competition and I'm not interested in Frogfoot - based on feedback from many users in various suburbs, btw.

What now WA?
 

Marsie27

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Jul 21, 2014
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755
Hmmm, been with WebAfrica via (Openserve) ADSL for a number of years now and I'm looking to get FTTH. Haven't had any major issues thus far ...

BUT: WebAfrica seems to be more expensive than the competition and I'm not interested in Frogfoot - based on feedback from many users in various suburbs, btw.

What now WA?
That hasn't been our experience. The price seems to depend on who the fibre provider is and what THEY offer. We are on Openserve, and paying substantially less than if we were on the (only) alternative, in this case Octotel. We have a flat in another suburb where Frogfoot is the provider (no indication of an alternative in the foreseeable future). If we were to install fibre there the equivalent WebAfrica package to what we have at home would cost R200 more.
 

DanielVerwey

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Dec 4, 2017
Messages
2
Useless useless useless
Endless wait on phone. WhatsApp support ticket launched last friday. Still no answer. Endless redirects on the rare occasion they answer. Utter utter incompetence
 
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