Official Web Africa thread

Canceled my account with them, performance has been lackluster lately and the support even worse.
 
Fun times, after they disabled my account without any form of contact or reason, I'm still waiting to hear an explanation. On the day, I was able to get my ADSL account restored *which I had to pay for again* even though I paid them on the 1st of May.

A tedious week later, I had my anti-virus restored, managers were apparently briefed on my situation and "will be in contact soon", but by Friday, I really couldn't give a crap anymore and bought my own licenses.

I signed up with Telkom instead, and once I was activated, cancelled my services with them (which I recommend everyone to do).

Guess what, I have to now pay them on the 1st of June again, as the only available time to have my service cancelled, is end of June.

It's quite sad how this company, year on year, degraded so badly that when you log a ticket to ask why your account was disabled when you had credit, that the response is (apology for long waiting queues, the standard response since about 2009) and then wrote "Please can you supply us your bank account details to have the money in credit refunded"

The lack of comprehension is quite dumbfounding, as even a child with a 2nd language in English could understand what I wrote in 2 sentences.

With Matt at the helm, when you phoned support, you might actually get him working the support desk (those were the days!)

I'm excited to continue my relationship with Telkom, as Web Africa can go suck a big fat dick.
 
Openserve issues in Southern Suburbs again today it seems..

200mb line:
 
Awful latency to international the last 2 days .... dunno if it's related to the network changeover but it's terrible and as usual, no problem on other providers.
 
Mephisto_Helix said:
Awful latency to international the last 2 days .... dunno if it's related to the network changeover but it's terrible and as usual, no problem on other providers.
Click to expand...

VOX has been up the pole since the long weekend started as well, from late afternoon each day onwards.

40mbit VDSL crawling for anything on international breakout, local speedtests fine.

Piss poor.
 
Just adding this in here, because it's the most recent mention of Vox on these forums.
Vox (ADSL) Fatpipe account performing horribly this whole weekend, contact support now and get told "if you can connect to a website, your data works, can do nothing about latency, phone telkom". Yeah, time to shop for a new ISP...
Meanwhile my 1GB Afrihost "data" works just fine.
I came here to check if WA is worth checking out, looks like they up the same creek with no paddle.
 
ADSL service here is not good, unfortunately. Actually, I was thinking of moving over to Vox to take advantage of their widely praised ADSL Fatpipe:ROFL: Jeez.
 
VOX support actually phoned me today (Sunday) after I asked for the slow speeds from PE to be escalated to a network team.

First thing they asked me is if I had restarted my router. Nee Fok I nearly slammed the phone down.

Now they are asking for speedtest screenshots as Telkom has requested this using test accounts before they will look into it.

I told them to GTFO - I use pingplotter and somewhere the routing or peering on the international breakout is ****ed - having started about 2 weeks ago.

Genuinely suspect the tech support chap had no clue what I was talking about.

Sigh. VOX going the same way as WA it seems.
 
So WA just killed their news server apparently ...... good job informing clients. Good luck getting payment from a lot of people now :rolleyes: Scaly business practices for SA 101.
 
thewusman said:
VOX support actually phoned me today (Sunday) after I asked for the slow speeds from PE to be escalated to a network team.

First thing they asked me is if I had restarted my router. Nee Fok I nearly slammed the phone down.

Now they are asking for speedtest screenshots as Telkom has requested this using test accounts before they will look into it.

I told them to GTFO - I use pingplotter and somewhere the routing or peering on the international breakout is ****ed - having started about 2 weeks ago.

Genuinely suspect the tech support chap had no clue what I was talking about.

Sigh. VOX going the same way as WA it seems.
Click to expand...

I thought I was the only one! Been having issues for a while with Vox's international ping and speed. Apparently, they had no idea there were any issues between us and EU. Their suggestion was to try and find game servers closer by because Europe is far away. Great idea!

Yeah, the problem seems to begin overseas, and they claim there is nothing that can be done about it because it is outside of their control. Yet, this issue was non-existent a few weeks back. Wonder if they did some cost-cutting and went with some other international routing solution perhaps?
 
ATTENTION TO ALL:

Avoid doing business with WebAfrica and 1-grid at all costs.

1. WebAfrica Internet is rubbish. Most international sites such as Netflix, PornHub and AWS are shaped.
2. Cancellation requests are not always honoured. You would need to put in a lot of efforts to make it happen.
3. Their support team is non-existent.
 
I'm having the same problem -> their support team doesn't do squat. I have 4 open tickets on their system for 2+ weeks, and STILL not getting any feedback from them that makes any sense.

I'm busy hunting around right now for a better ISP.

Not only are their prices higher than other ISPs their support is effectively 0 - non-existent - rubbish.

I've opened a thread where I've outlined the ongoing problems I'm experiencing with them.

https://mybroadband.co.za/forum/threads/having-the-worst-time-with-webafrica.1037981/
 
Anyone having issues streaming Twitch over the last week or so?
 
I seem to be the only one still having no issues at home streaming or downloading using WA. That being said, I have noticed a curious situation. When I am on a Whatsapp video call with someone who also uses WA, the video and call quality is terrible! It constantly stutters and breaks up. So much so that one of us eventually has to switch over to mobile data to continue the chat. Very bizarre. @WebAfrica Helper, any ideas?
 
Hmmm, been with WebAfrica via (Openserve) ADSL for a number of years now and I'm looking to get FTTH. Haven't had any major issues thus far ...

BUT: WebAfrica seems to be more expensive than the competition and I'm not interested in Frogfoot - based on feedback from many users in various suburbs, btw.

What now WA?
 
Supervan II said:
Hmmm, been with WebAfrica via (Openserve) ADSL for a number of years now and I'm looking to get FTTH. Haven't had any major issues thus far ...

BUT: WebAfrica seems to be more expensive than the competition and I'm not interested in Frogfoot - based on feedback from many users in various suburbs, btw.

What now WA?
Click to expand...
That hasn't been our experience. The price seems to depend on who the fibre provider is and what THEY offer. We are on Openserve, and paying substantially less than if we were on the (only) alternative, in this case Octotel. We have a flat in another suburb where Frogfoot is the provider (no indication of an alternative in the foreseeable future). If we were to install fibre there the equivalent WebAfrica package to what we have at home would cost R200 more.
 
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