Official Web Africa thread

Lord Nikon6 said:
Just signed up for a package at webafrica. When I got the welcome email, the horror that followed was unexpected. Is there a rep on this forum? How can a company still send plaintext passwords over e-mail?

Thank goodness, when I changed my password after, they did not send me an e-mail confirming it. We are off to a rocky start here, regardless of wether the internet will perform well.
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My whatever higher power you ascribe to be with you should you ever have a support query.

I've been waiting over 4 weeks for anyone in support to respond. They've deleted the ticket twice, & reinstated it when I've had a fit saying it is not resolved, but they have done diddly squat to even try & resolve it.

Thankfully we will be rid of them soon.
 
Trompie67 said:
My whatever higher power you ascribe to be with you should you ever have a support query.

I've been waiting over 4 weeks for anyone in support to respond. They've deleted the ticket twice, & reinstated it when I've had a fit saying it is not resolved, but they have done diddly squat to even try & resolve it.

Thankfully we will be rid of them soon.
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you need to phone them. They haven't discovered email
 
Brieuse said:
you need to phone them. They haven't discovered email
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Well, it's 5 weeks as of today. They do know how email works, as every time they delete the ticket I email them & it magically returns.

I am of the opinion that they are either incompetent, lazy, or both.

It matters not, I am flipping them the bird & will be changing ISP's. The abysmal support was the reason I left Afrihost & moved to webafrica, who have proven themselves to have taken lessons to heart from Afrihost & they have become just as fekking useless. Ciao useless cnuts, there are plenty of ISP's in the ether!

In all honesty, support is a non entity until you need it. Then, it needs to work, be staffed by competent people & be actioned ASAP. That's why it's called support, not hurryupandfuckingwait.
 
Trompie67 said:
Well, it's 5 weeks as of today. They do know how email works, as every time they delete the ticket I email them & it magically returns.

I am of the opinion that they are either incompetent, lazy, or both.

It matters not, I am flipping them the bird & will be changing ISP's. The abysmal support was the reason I left Afrihost & moved to webafrica, who have proven themselves to have taken lessons to heart from Afrihost & they have become just as fekking useless. Ciao useless cnuts, there are plenty of ISP's in the ether!

In all honesty, support is a non entity until you need it. Then, it needs to work, be staffed by competent people & be actioned ASAP. That's why it's called support, not hurryupandfuckingwait.
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phone them, I actually had a nice chat to the one guy, they are real and willing to help.
 
Brieuse said:
phone them, I actually had a nice chat to the one guy, they are real and willing to help.
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I have tried. I refuse to wait on hold for more than 10 minutes. Fuggem. If they cannot respond to support tickets after 5 weeks, and cannot take a phone call (tried on 4 separate occasions) after 10 minutes then they do not need my money.

I don't care how "nice" the person on the other end of the line may be. It should not take 5 weeks, 11 emails & 4 phone calls without success before I may or may not speak to someone. They are a private company, not a government depart FFS. I expect, and pay for decent service and support.
 
Hmmm, last 3 nights I've noticed packet loss and increased latency between 7pm and midnight :unsure:
 
Anyone else having issues with WebAfrica connectivity? I'm in Pretoria. Yesterday afternoon sometime connections started dropping. After some basic trouble shooting, I went in with other things.

This morning, everything seemed fine, but connection has again conked out. Tracert worked earlier, time outs now. There is one issue posted on the WebAfrica website, but does not seem to involve Pretoria.
 
Can't do any online gaming...getting massive lag with WA, fine with VOX.
 
@WebAfrica Helper

Yesterday you guys had authentication issues with Fibre in the CapeTown region since then the internet is shitty!

Youtube buffering on 480p ??????? Amazon Video / Netflix / Showmax / DSTV Now, online gaming timeouts to international servers.

Why am i paying R1029 for Fibre for this?
 
Webafrica been slow and sluggish for some time now, think its time our office changes to something better.:unsure:
 
Anyone else getting poor speeds? (Cape Town, Southern Suburbs)

 
Since last week I noticed Webafrica international speed latency has very bad jitters. Unable to stream nor game. I have sent their support traceroute. Still waiting for feedback. This speed occurs every evening. It is fine during the day. I tried Afrihost and they seem to be fine no issues.
 
webafrica deleted my account???

ive been with them since 2005. internet down so i tried loggin in to my account.

"No client account was found with the email address you entered "
 
I would highly recommend anyone seeing this NOT to use Web Africa as their service provider. The way they treat long-standing loyal clients is deplorable.

Ticket response on Saturday, asked if I needed any help, when I responded "yes, I need my xyz service restored and an explanation of why my account was closed", I get an immediate response "Sorry, ticket already closed, please open a new ticket"

...
 
Here's an example of how incompetent this company is

Capture1.PNG
 
Slow speeds again in Southern Suburbs, anyone else?

Openserve 200mb Fibre line:
 
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