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I have noticed that your email has been in our complaints queue for some time and I apologize for this. It is not within our aim to have complaints outstanding for so long, but various factors good and bad has increased the workload and we were unfortunately not able to get to all our customer's complaints in time.
Please advise if you still require assistance or has your issue been resolved, as soon as we receive a reply we will mark the query as urgent and get back to you asap.
Once again we apologize for this delay.
The Webafrica Team
[MikroTik] > /tool traceroute 188.8.131.52 # ADDRESS LOSS SENT LAST AVG BEST WORST 1 100% 6 timeout 2 184.108.40.206 16.. 6 55.9ms 52.8 46.2 56.6 3 220.127.116.11 16.. 6 50.4ms 51.1 50.4 51.7 4 18.104.22.168 80% 6 timeout 50.3 50.3 50.3 5 22.214.171.124 20% 5 52.3ms 49.3 43.3 52.3 6 126.96.36.199 40% 5 timeout 66.2 60.9 70.2 7 188.8.131.52 0% 5 66.9ms 66.1 57.8 71.1 8 184.108.40.206 40% 5 timeout 65.7 60.1 70.7 9 220.127.116.11 20% 5 69.6ms 67.2 63.8 69.6
# ADDRESS LOSS SENT LAST AVG BEST WORST STD-DEV STATUS 1 100% 7 timeout 2 18.104.22.168 0% 6 34.3ms 32.2 31.3 34.3 1 3 22.214.171.124 0% 6 33.8ms 32.8 31.5 34.5 1.1 4 126.96.36.199 0% 6 34.4ms 33.4 31 36.2 1.7 5 188.8.131.52 0% 6 32.9ms 32.5 31.4 33.3 0.7 6 184.108.40.206 0% 6 33.4ms 32 31.1 33.4 0.7
Was anyone able to get answers regarding the sluggish performance in KZN?
You have got to be kidding. Webafrica support are a myth, a fable, a ghost in the night. They do not exist, much like Webafrica Support.
I have a support ticket that is now 2 weeks old, and not one single person has responded, other than a bot which closed the ticket & then reopened it when I had a fit.
Just signed up for a package at webafrica. When I got the welcome email, the horror that followed was unexpected. Is there a rep on this forum? How can a company still send plaintext passwords over e-mail?
Thank goodness, when I changed my password after, they did not send me an e-mail confirming it. We are off to a rocky start here, regardless of wether the internet will perform well.
you need to phone them. They haven't discovered emailMy whatever higher power you ascribe to be with you should you ever have a support query.
I've been waiting over 4 weeks for anyone in support to respond. They've deleted the ticket twice, & reinstated it when I've had a fit saying it is not resolved, but they have done diddly squat to even try & resolve it.
Thankfully we will be rid of them soon.
you need to phone them. They haven't discovered email
phone them, I actually had a nice chat to the one guy, they are real and willing to help.Well, it's 5 weeks as of today. They do know how email works, as every time they delete the ticket I email them & it magically returns.
I am of the opinion that they are either incompetent, lazy, or both.
It matters not, I am flipping them the bird & will be changing ISP's. The abysmal support was the reason I left Afrihost & moved to webafrica, who have proven themselves to have taken lessons to heart from Afrihost & they have become just as fekking useless. Ciao useless cnuts, there are plenty of ISP's in the ether!
In all honesty, support is a non entity until you need it. Then, it needs to work, be staffed by competent people & be actioned ASAP. That's why it's called support, not hurryupandfuckingwait.
phone them, I actually had a nice chat to the one guy, they are real and willing to help.