Official Web Africa thread

WebAfrica Helper said:
We have escalated this with a few examples , extensive testing and all required information to Internet Solutions - we are awaiting further feedback on this investigation escalated by WA network engineers

Once we receive update

Will update on this thread
Click to expand...

Thanks this is appreciated.
 
I have been reading thread and yes major problems from CT to JHB i think. Im with Telkom Capped account and damm from 7pm till 10.30 Pm no gaming in the house Packet loss and ping 150+ something really broken out Somerset West way.

I did the whole pingplotter thing and it looks really bad eish.
 
Webafrica Shaping

Hi Webafrica,

I've logged a ticket: TICKET ID: 125679

I'm 100% sure I'm being shaped on my fiber connection, please investigate this.

International videos take forever to buffer, facebook buffers, even the pictures have to buffer.

When I log into the portal the dashboard says "Great Experience" but the experience is far from great.

Please advise.
 
Code: 
Target Name: www.news24.com
         IP: 41.86.110.200
  Date/Time: 3/14/2018 8:14:10 PM - 3/14/2018 8:15:10 PM

Hop  Sent  PL%     Min      Max     Avg  Host Name / [IP]
  1    25    0    1.00   361.75   21.48  router.asus.com [192.168.1.1]
  2    24  100       0        0       0   [-]
  [B]3    25    0  444.55  1084.94  790.15  196.38.75.133 [196.38.75.133][/B]
  4    25    0   31.90   240.63   41.70  196.38.75.134 [196.38.75.134]
  5    25    0   24.98   184.10   33.36  196.38.77.80 [196.38.77.80]
  6    25    0   46.60   348.96   64.97  mi-za-cpt-p8-te0-0-0-0.ip.isnet.net [168.209.6.13]
  7    25    0   19.17   323.88   42.61  168.209.2.131 [168.209.2.131]
  8    25    0   25.84   274.43   38.74  mweb-2.cinx.net.za [196.223.22.25]
  9    25    0   26.00   224.55   35.20  197-84-7-54.cpt.mweb.co.za [197.84.7.54]
 [B]10    25    0  214.00   630.34  414.14  197-84-247-89.cpt.mweb.co.za [197.84.247.89]
 11    25    0  232.94   580.88  416.21  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
 12    25    0  241.22   918.41  426.95  197-84-208-146.cpt.mweb.co.za [197.84.208.146][/B]
 13    25    0   32.76   441.00   57.62  www.news24.com [41.86.110.200]

Same story. Another night. Rinse, repeat.

This is not a quality product.
 
Last edited:
Code: 
Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  router.asus.com [192.168.10.1]
  2     *        *        *     Request timed out.
  3     5 ms     5 ms     5 ms  196.38.75.121
  4    24 ms    21 ms    21 ms  196.38.75.122
  5    20 ms    20 ms    20 ms  196.38.77.88
  6     5 ms     6 ms     6 ms  mi-za-cpt-p8-te0-0-0-0.ip.isnet.net [168.209.6.13]
  7   443 ms   419 ms   327 ms  168.209.2.131
  8    11 ms    14 ms    13 ms  mweb-2.cinx.net.za [196.223.22.25]
  9     4 ms     5 ms     5 ms  197-84-7-54.cpt.mweb.co.za [197.84.7.54]
 10     5 ms     4 ms     6 ms  197-84-247-89.cpt.mweb.co.za [197.84.247.89]
 11     7 ms     5 ms     5 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
 12   459 ms   381 ms   350 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146]
 13   374 ms   395 ms   420 ms  41-86-110-200.mweb.co.za [41.86.110.200]

Same here..
 
I'm over this crap.

Come on WA get this sorted out and hold IS or whomever accountable - invoke your SLA's already.
 
They wont reply, my tickets are unanswered.
Its like the hidden secret. All i can think is that they are oversold.
 
dekana said:
Hi Webafrica,

I've logged a ticket: TICKET ID: 125679

I'm 100% sure I'm being shaped on my fiber connection, please investigate this.

International videos take forever to buffer, facebook buffers, even the pictures have to buffer.

When I log into the portal the dashboard says "Great Experience" but the experience is far from great.

Please advise.
Click to expand...

Thank you for confirming your ticket ref - this has been assigned to a tech for investigation and will respond toward a resolve asap
 
The network team have been investigating along with IS and are replicating to test these timeframes to isolate the any lags - will update this thread the moment we receive an update toward a resolve asap
 
WebAfrica Helper said:
Thank you for confirming your ticket ref - this has been assigned to a tech for investigation and will respond toward a resolve asap
Click to expand...

Please can you provide feedback as to what is happening in the evenings with unusable internet (IS or whatever) - a general notice should go up on your site informing customers.

Transparency is only fair as there is no way this is an isolated problem.
 
WebAfrica Helper said:
The network team have been investigating along with IS and are replicating to test these timeframes to isolate the any lags - will update this thread the moment we receive an update toward a resolve asap
Click to expand...

Missed this update. Thanks.

We patiently await being able to use the network again in the evenings.
 
thewusman said:
Please can you provide feedback as to what is happening in the evenings with unusable internet (IS or whatever) - a general notice should go up on your site informing customers.

Transparency is only fair as there is no way this is an isolated problem.
Click to expand...

Ok it's still happening.

No update from engineers.

No update on website.

Code: 
Target Name: www.news24.com
         IP: 41.86.110.200
  Date/Time: 3/15/2018 9:09:17 PM - 3/15/2018 9:10:17 PM

Hop  Sent  PL%     Min      Max      Avg  Host Name / [IP]
  1     8    0    1.38   331.20    70.00  router.asus.com [192.168.1.1]
  2     7  100       0        0        0   [-]
  3     8    0  825.51  1404.32  1063.85  196.38.75.133 [196.38.75.133]
  4     8    0   31.96   212.00    65.86  196.38.75.134 [196.38.75.134]
  5     8    0   32.80   162.95    51.03  196.38.77.80 [196.38.77.80]
  6     8    0   40.03   120.00    51.46  mi-za-cpt-p8-te0-0-0-0.ip.isnet.net [168.209.6.13]
  7     8    0   55.50   420.70   107.48  168.209.6.131 [168.209.6.131]
  8     8   12   54.57    58.65    56.58  mweb-2.cinx.net.za [196.223.22.25]
  9     7    0  463.40   702.92   578.54  197-84-7-54.cpt.mweb.co.za [197.84.7.54]
 10     8    0   56.07   448.95   141.68  197-84-247-89.cpt.mweb.co.za [197.84.247.89]
 11     8    0   39.15   437.60   117.25  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
 12     8   12  432.96   950.99   582.50  197-84-208-146.cpt.mweb.co.za [197.84.208.146]
 13     8    0   39.56   300.68    72.91  www.news24.com [41.86.110.200]

It's off the charts.
 
Last edited:
yup, I'm having latency issues again, and my ticket to which I provided feedback as requested on 8 March has gone unanswered. What the hell is happening to the customer service at Web Africa??? Why are you guys dropping the ball SO BADLY!

Your man Umar has DISSAPEARED off the face of the planet in dealing with my ticket: 117089. Just a RESPONSE would go miles! Can I please get some turnaround on this, or do I need to find a way to make this issue more public/take it higher up your chain on my own?
 
Hey guys.

I was about to unleash fury onto WebAfrica until I read a few posts on this thread and realise I'm not the only one being affected during evenings. Starting from 5pm - 6pm to 11pm - midnight, I get pings from 300ms - 1000ms to Telkom's SAIX server.

Outside those time they are usually normal (6ms - 7ms).

Any indication as to how long it would take for their network to return to normal.
That time frame is the only time I get to enjoy my internet being at work the rest of the day.

It sucks ...

Any secondary ISP to recommend in the meantime?

CW (or is it EvoNet now) is not an option either. They're probably worse than WA at the moment.
 
Hello Webafricans

Following up with the team again today - have not yet received any update on the network investigation - again will update you guys the moment we receive any feedback on this
 
WebAfrica Helper said:
Hello Webafricans

Following up with the team again today - have not yet received any update on the network investigation - again will update you guys the moment we receive any feedback on this
Click to expand...

Come on WA Helper - even you must find that unacceptable.

We've provided plenty of information and even IP address routing information.

There must be SOMEONE who knows WTF is going on.

At what point do we get a refund ?
 
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