Oh my goodness

iBurst said:
Hi there

Apolgies for the stress you are now under.

The accounts department has shown me where the debit order did not go off and that the outstanding amount is valid.
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Well i am willing to come to the party so i invite iBurst to pay for my bank charges to retrieve it from the archives and give me my 3gig data.
 
iBurst said:
Hi there

Please check the statement. This was a May/June 2006 debit. It was not for 2007.

Please let me know should these not match your records and I will assist further.

Thanks.
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June 2006, even if you legally owe any money it should have lapsed by now. AFIK if they didn't take legal steps (court summons) against you within 3 years of acquiring the debt they have no legal leg to stand on.
 
Did iBurst take any trouble in communicating the problem in a reasonable time after die debit order actually bounced? Eg within 7 days?

Why was there such a long time between the due date, the Debit order attempt and actual debt recovery process?

It seems as if in this case the iBurst consumer is the victim of bad admin processes by iBurst.
 
kaspaas said:
Did iBurst take any trouble in communicating the problem in a reasonable time after die debit order actually bounced? Eg within 7 days?
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The accounts department did attempt communication a few times on the following number, 0XX-XXX-XXXX, on the 17th Nov 2008 from what I can see on the system.


kaspaas said:
Why was there such a long time between the due date, the Debit order attempt and actual debt recovery process?
Click to expand...

I have no idea... i was on a debit order so .. why why why ... is just bejond me.

kaspaas said:
It seems as if in this case the iBurst consumer is the victim of bad admin processes by iBurst.
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NODS... sigh
 
The question about debt prescribing pops up in many posts.

See

http://mybroadband.co.za/vb/showthread.php?t=181103

for a reference to the act.

Seems as if a creditor has to take LEGAL action within 3 years - but if the debtor acknowledges debt, prescription falters away.

Wish the law would be changed to a singe year - any credit provider not collecting his dues within a year is not worthy of operating.

I also a few years ago was the victim of debt 7 years old which a bunch of attorneys bought and then claimed was not settled (I am sure it was settled but did not have any records to prove it anymore). I simply asked for a letter from them to state why the debt was not prescribed, and stated that the attorney accepting professional responsibility for the letter would be held professionally liable for his opinion. The claim vaporised.
 
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Hi guys.

Please could you just wait for a final response from accouncts.

I need a few things explained and we can then settle the matter.

There are two possibilitles.

1) It is an error on our side, whereby I will apologise and make the issue go away.

2) The debt is valid and I will assist further in the settlement.

I will have an answer this morning still.

Thanks for the patience.
 
kaspaas said:
I simply asked for a letter from them to state why the debt was not prescribed, and stated that the attorney accepting professional responsibility for the letter would be held professionally liable for his opinion. The claim vaporised.
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HAHAA! +1000

:)

rofl
 
Unbelievable:

iBurst has just sent an e-mail we are in arrears and will be cutting me off :-)

Can't be in arrears more than a month yet - payment by debit order - why do I get the feel that JvZ is true to his word and managing the process to get the accounts mess at iBurst sorted?

Already taken it up with Shaun, and hopefully it will be sorted in close to negative time.

If I owe iBurst money, it will be settled asap - if it has prescribed, then I obviously don't owe a dime!

Sent an e-mail to accounts and an automated response promised action within 2 days - the obvious message from the 2 days: It is not important to iBurst to sort this problem out ASAP.

Thanks Shaun!
 
Hi Dagegen

The billing has been investigated and the final billing run was in error. This amount should not have been run.

i.e. You do not owe us any monies at all and the agency has been informed of such.

I apologise for what you have experienced. This action by us has caused you great frustration and anger. For this i apologise further.

Should you feel the need to scream into someone's ear, my number is in the signature.

I am however glad we could get to the bottom of this and that your dealings with the agency are over.

Please let me know should you require further assistance.

Thank you.
 
Hi Kaspaas

I have already communicated with accounts and they are going to contact you this afternoon.

Remember - Dont get mad, Get Shaun.

Apologies for the frustrations caused.
 
iBurst said:
The billing has been investigated and the final billing run was in error. This amount should not have been run.
Click to expand...

How many others were affected by the billing run in error?

Any of these who have paid?

Any of these people blacklisted?

Not mad - just indicating the problems created by accounting problems such as billing runs in error!

VERY HAPPY it could be sorted!
 
All I have to say is cool!

Great stuff, Shaun!

Seems like iBurst is turning around - and I do hope it'll be for the better! :)

PS : how many heads in accounting have you knocked together to get the good news? :D
 
can i venture a guess how this happened?

Well most probably a lawyers firm came to iburst and told them they will settle all debt for a fee, so the lawyers firm payed iburst about 80% of the debt and now the lawyers firm is trying to get their money back?

Sorry but this is what i have heard... and it seems to be quite useful(especially for the lawyers) but its wrong in every way...

Edit: I am glad this problem was sorted!!! but still if stupid lawyers wouldn't try to make a quick buck out of everyone this would be averted!!!
 
iBurst said:
Hi Dagegen

The billing has been investigated and the final billing run was in error. This amount should not have been run.

i.e. You do not owe us any monies at all and the agency has been informed of such.

I apologise for what you have experienced. This action by us has caused you great frustration and anger. For this i apologise further.

Should you feel the need to scream into someone's ear, my number is in the signature.

I am however glad we could get to the bottom of this and that your dealings with the agency are over.

Please let me know should you require further assistance.

Thank you.
Click to expand...

Rite. So please forward me the contact details of your "legal" department, and also the main peanut that set the dogs on me before they actually did what iBurst is paying him for .....


EDIT: I WANT IN WRITING PLEASE.

EDIT ver2.0: defamation of character anyone ?
 
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Answers to your questions

kaspaas said:
How many others were affected by the billing run in error? this was an error caused by the requested cacellation of the account being incorrectly inputted. No other clients were affected.

Any of these who have paid? N/A

Any of these people blacklisted? N/A

Not mad - just indicating the problems created by accounting problems such as billing runs in error! Noted

VERY HAPPY it could be sorted!
Click to expand...

Thanks
 
kaspaas said:
How many others were affected by the billing run in error?

Any of these who have paid?

Any of these people blacklisted?
Click to expand...

http://www.hellopeter.co.za/iburst-billing-accounts-[297271]
In sepetember 2005 i become a subscriber of iBurst services, from day one they could not get my billing correct. After numerous complaints to get them to sort it out i was disconnected cause they could tie my payments to there accounts correctly. Anyway i finally gave up, and left it at that couldnt use the service and couldnt be bothered. Anyway 2009 now and i go to finance a motor vehicle only to find i have been listed on ITC. I have contacted the company that iBurst used as the credit bureau. By law no account that is in query mode can be passed to a credit bureau and secondly any debt that is older than 3 years, where they have not put a claim against you cannot be recovered. After my email to the credit bureau that iBurst palmed their so called none paying customers off to and stating the above, i get a mail back to today that they have handed the account back to iBurst and will remove me from ITC. The exact mail below.
Click to expand...

http://www.hellopeter.co.za/iburst-billing-accounts-[289265]

please be careful! iburst is steeling money from almost everybodys accounts. visit hell-burst they have done this to so many people before.i am seeking leagle advice!! will be opening a theft case at pollice station, getting hold of the onbudsman and carte blance!!!! they need to be cought!!
Click to expand...

http://hellburst.za.net
 
South African companies can be crazy sometimes.

A few weeks ago Paradigm Solutions tried to hand me over to collection agents for services I purchased at their shop in 2004 (and canceled shortly afterward).
The same issue comes up the same time every year when they tell me again that I owe them money.
Then I have to send them the e-mail again where they confirm I owe them nothing
 
Be very carefull of any billing anywhere. I had emergency treatment on my shoulder when i fell off my GSXR. I paid cash as i was not a resident of SA at that time. Now i am getting bills from the hospital/collection agent saying i did not pay.

Now how the fusck can i get credit at a private hospital if i am not a resident of SA.

THIEVES rule the new SA. That does include the ANC.

Luckily i kept the reciepts.

Roll on the court case.

Me thinks it will not get that far, i hope it does.
 
Haha "Don't get mad, Get Shaun."
So true!You will fix everything!
 
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