Oh Verizon - GET IT RIGHT !!!

M

Mangoman20

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Jozi
So yesterday I receive a notification from Verizon:

-----Original Message-----

Sent: 21 May 2008 01:52 PM
To: [email protected]
Subject: Network Notice: Unknown

Dear Network Notice Subscriber

We are currently experiencing the following.

POINTS OF IMPACT:
London, United Kingdom

SCHEDULED TIME: 21 May 2008 1:51:42 PM
CAUSE OF PROBLEM: Unknown
SYMPTOMS EXPERIENCED: Intermittent Degradation in Service
SEVERITY: Critical
STATUS: Attending
ATTENDING: Verizon Engineers
ADDITIONAL: We are currently experiencing a problem with one of our international links to London UK. Verizon engineers are currently busy investigating. Verizon Business apologizes for any inconvenience caused.

Regards,
Verizon Business NOC
Click to expand...

Ok, nothing wrong with a notification, thanks Verizon. Low and behold I receive a resolved maill this morning:

From: [email protected]
Subject: Network Notice RESOLVED: Line Errors

Dear Network Notice Subscriber

The following notice has been RESOLVED.

TIME: 22 May 2008 9:05:28 AM
CAUSE OF PROBLEM: Line Errors
ADDITIONAL: The problem has been resolved. Verizon Business apologizes for
the inconvenience caused during this time.

POINTS OF IMPACT:
London, United Kingdom

OPENING TIME: 21 May 2008 1:51:56 PM
CAUSE OF PROBLEM: Unknown
SYMPTOMS EXPERIENCED: Intermittent Degradation in Service
SEVERITY: Critical
STATUS: Attending
ATTENDING: Verizon Engineers
ADDITIONAL: We are currently experiencing a problem with one of our
international links to London UK. Verizon engineers are currently busy
investigating. Verizon Business apologizes for any inconvenience caused.

Regards,
Verizon Business NOC
Click to expand...

Only for them to send out another mail now saying the problem is back !!!

From: [email protected]
Sent: 22 May 2008 11:19 AM
To: [email protected]
Subject: Network Notice: Line Errors

Dear Network Notice Subscriber

We are currently experiencing the following.

POINTS OF IMPACT:
London, United Kingdom

SCHEDULED TIME: 22 May 2008 11:19:04 AM
CAUSE OF PROBLEM: Line Errors
SYMPTOMS EXPERIENCED: Severe Degradation in Service
SEVERITY: Critical
STATUS: Attending
ATTENDING: Verizon Engineers
ADDITIONAL: We are currently experiencing a problem with one of our
international link to London UK. Verizon and Telkom engineers are
currently working on resolving the problem. Verizon Business apologizes
for the inconvenience caused during this time

Regards,
Verizon Business NOC
Click to expand...

I can't have this sort of instability on my network !!! Yes I know if I want guaranteed service and stability I should use diginet but ADSL has been more than sufficient and delivering to my needs.

Due to all this up and down I have taken out 2 x 30gb SAIX contracts and its been working perfectly.

I am aware of the peering link issues between Verizon and SAIX, but this sort or intermittancy is a bit over the top.

Is anybody else as badly affected ? What is an effective workaround ?
 
i'm also using verizon , and the last 2-3 days during daytime , its been a nightmare...switch over to saix - no problem - all working 100%..
 
Friday and still nothing

Friday 23rd May

Still no reply from Verizon... going on 3 days intermittent service..

What else can be done but stay on the SAIX network ?

Ofcourse come billing time they will expect full payment for services rendered

good going Verizon :sick:
 
milomak said:
do verizon offer services to businesses alone?
Click to expand...

not sure what you mean ?

but I'll try answer anyways...

About a year ago I had negotiated a deal with them whereby I become my own ISP. Bear in mind that my company does close of 150-200Gb's a month. So I just manage my own usernames and passwords for the various routers an there we go.
 
never was impressed by verizon, was with them for 2 months and had connectivity for 70% of the time. Now I use Internet Solutions and they much better, plus anyone that can make Telkom respond in 30 min is OK by me!
 
I can recall when we terminated our diginet services, the rep from verizon told me that adsl is not trustworthy.

Sure, we had our downtime, but outages rarely lasted longer than a day or two at the most.

With adsl you have more flexibility in choosing what ISP to use than with diginet.
 
The_Librarian said:
I can recall when we terminated our diginet services, the rep from verizon told me that adsl is not trustworthy.

Sure, we had our downtime, but outages rarely lasted longer than a day or two at the most.

With adsl you have more flexibility in choosing what ISP to use than with diginet.
Click to expand...

Yup, that was my exact reason for switching from diginet to 6 x 4mb DSL lines in my CT and JHB offices. I have redundancy and now peak at 2mb while diginet will be limiting.
 
good going Verizon...

Maybe for just 24 hours Verizon will have a stable Network...

More problems today...

From: [email protected] [mailto:[email protected]] On Behalf Of [email protected]
Sent: 02 Jun 2008 01:20 PM
To: [email protected]
Subject: Network Notice UPDATED: Hardware failure

Dear Network Notice Subscriber

The following notice has been UPDATED.

TIME: 2 Jun 2008 1:19:46 PM
ADDITIONAL: The problem is still intermittent, we will be conducting
emergency maintenance on the this gateway router this evening

POINTS OF IMPACT:
Gallo Manor - Johannesburg

OPENING TIME: 2 Jun 2008 9:09:17 AM
CAUSE OF PROBLEM: Hardware failure
SYMPTOMS EXPERIENCED: Loss of connectivity
SEVERITY: Critical
STATUS: Attending
ATTENDING: Verizon Engineers
ADDITIONAL: We are currently experiencing a problem with one of our
gateway routers in Gallo Manor. We will be doing an emergency reboot of
the gateway router shortly. Verizon Business apologizes for the
inconvenience caused during this time.

To view the history of this notice go to the Verizon Business Customer
Centre.

Regards,
Verizon Business NOC
tel: +27 (21) 658 8700
fax: +27 (21) 658 8552
email: [email protected]
Click to expand...
 
This is REAAAAALLLLYYYYY painful for us over here too, we use a bonded line from Technology Concepts (the bandwidth comes from Verizon) as our primary connection for our VPN between our 10 branches and it has gone down every single day at least for varying amounts of time since last week Wednesday. At this point, all branches are disconnected and the company comes to a standstill cos the branches can't use the company application (Syspro). Bloody frustrating!!!:mad:
 
cAv said:
This is REAAAAALLLLYYYYY painful for us over here too, we use a bonded line from Technology Concepts (the bandwidth comes from Verizon) as our primary connection for our VPN between our 10 branches and it has gone down every single day at least for varying amounts of time since last week Wednesday. At this point, all branches are disconnected and the company comes to a standstill cos the branches can't use the company application (Syspro). Bloody frustrating!!!:mad:
Click to expand...

Interesting, thanks for that as I was considering the TC Channel bonding as a product... lucky I didnt !

But besta luck, and hopefully they will come right !
 
Surprise surprise

Yet again.. Verizon having conenctivity problems to JINX... So much for having one week stable connectivity...

Dear Network Notice Subscriber

We are currently experiencing the following.

POINTS OF IMPACT:
Gallo Manor - Johannesburg
JINX

SCHEDULED TIME: 13 Jun 2008 2:38:53 PM
CAUSE OF PROBLEM: Circuit Down
SYMPTOMS EXPERIENCED: Loss of connectivity
SEVERITY: Critical
STATUS: Attending
ATTENDING: Verizon Engineers
ADDITIONAL: The link between JINX and Gallo Manor is currently down. Both
Verizon and Telkom engineers are working on the problem. Verizon Business
apologizes for the inconvenience caused.

Regards,
Verizon Business NOC
Click to expand...
 
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