On the positive side ....

[JeanetteR]

Today I am a very satisfied iBurst client. For the first time in 10 months I have no e-mail problems. Finally my Outlook Express hassles are sorted out, my connection stays up with no pesky error messages all the time. My dashboard has been uninstalled so I have no reminder of this non-functioning orange disk sitting on my desktop. I arranged for daily bandwidth usage reports to be e-mailed to me.

Much appreciation for Colin Thornton - Dial-a-Nerd, Jhb. who spotted my problem in getting a voucher for an on-site visit. He followed up with me after reading my posts on MyBB. After my e-mail sent to Gcebile, the iBurst rep, which I copied Colin in on, he responded within 15 minutes. He arranged for a voucher and a very helpful Dial-a-Nerd staff member set up an appointment with Anthony Serfontein, to assist me. I received excellent support, conducted in a professional and competent manner. Within minutes Anthony had sorted out all my settings and finally my Outlook Express was up and running with no hassles at all.

If it wasn't for Colin, I would still have battled with iBurst HelpDesk to give me the voucher. Their customer support ended when they informed me that the voucher had expired since it was valid for 3 months after activation. That was despite the fact that I nagged them for this voucher since I discovered that the voucher wasn't included with my modem. Sadly they weren't willing to take that extra step to sort this out for me.

But, having said that, I enjoy this wonderful, problem free internet and e-mail connection. I have no doubt that I'd rather approach Dial-a-Nerd when I troubleshoot again in future. After all, iBurst is offering us a good monthly deal with Dial-a-Nerd.

 

[Rate My ISP]

:wtf:

 

[Rate My ISP]

You are a very satisfied iBurst client?

Should you not be praising Dial-a-Nerd? I hope you are not doing this because your conscience is pricking you for vilifying iBurst previously. If iBurst is crap you must say so to give other’s heads up as that is what the community is all about and that is basically what everybody else is complaining about lately.

People are rocking up on MyBB daily saying their two year contract expires in 2012 (meaning they signed up 2010) complaining how sh*t iBurst is. If iBurst does not sort them out then they don’t deserve support.

But I’m glad things worked out for you. And kudos to Dial-a-Nerd for helping you out.

 

[Fur]

Today I am a very satisfied iBurst client. For the first time in 10 months I have no e-mail problems. Finally my Outlook Express hassles are sorted out, my connection stays up with no pesky error messages all the time. My dashboard has been uninstalled so I have no reminder of this non-functioning orange disk sitting on my desktop. I arranged for daily bandwidth usage reports to be e-mailed to me.

Much appreciation for Colin Thornton - Dial-a-Nerd, Jhb. who spotted my problem in getting a voucher for an on-site visit. He followed up with me after reading my posts on MyBB. After my e-mail sent to Gcebile, the iBurst rep, which I copied Colin in on, he responded within 15 minutes. He arranged for a voucher and a very helpful Dial-a-Nerd staff member set up an appointment with Anthony Serfontein, to assist me. I received excellent support, conducted in a professional and competent manner. Within minutes Anthony had sorted out all my settings and finally my Outlook Express was up and running with no hassles at all.

If it wasn't for Colin, I would still have battled with iBurst HelpDesk to give me the voucher. Their customer support ended when they informed me that the voucher had expired since it was valid for 3 months after activation. That was despite the fact that I nagged them for this voucher since I discovered that the voucher wasn't included with my modem. Sadly they weren't willing to take that extra step to sort this out for me.

But, having said that, I enjoy this wonderful, problem free internet and e-mail connection. I have no doubt that I'd rather approach Dial-a-Nerd when I troubleshoot again in future. After all, iBurst is offering us a good monthly deal with Dial-a-Nerd.

The problems will start up soon enough enjoy it while it last , I have around six clients on iburst and every single one of them are unhappy with them. After to day i will not sell another iburst contract again.

 

[D3x]

I must say that my speeds are much more stable this month & I have been getting a good average.

Anywhere between 35 - 90! I am happy with it, so far this month.

 

[JeanetteR]

You are a very satisfied iBurst client?

Should you not be praising Dial-a-Nerd? I hope you are not doing this because your conscience is pricking you for vilifying iBurst previously. If iBurst is crap you must say so to give other’s heads up as that is what the community is all about and that is basically what everybody else is complaining about lately.

People are rocking up on MyBB daily saying their two year contract expires in 2012 (meaning they signed up 2010) complaining how sh*t iBurst is. If iBurst does not sort them out then they don’t deserve support.

But I’m glad things worked out for you. And kudos to Dial-a-Nerd for helping you out.

Rate my ISP,
Read my post again, this time slowly - then you will see that I DO praise Dial-a-Nerd! I still think iBurst HelpDesk is incompetent and have no sense what customer service is about. I'd rather contact Dial-a-Nerd if I encounter a problem again. They are friendly, respond to queries within minutes, willing to take that extra step to assist a customer and they know what they are doing! But I am willing to give HelpDesk a chance to shape up - maybe soon I will be able to feel positive about them too.

But I am satisfied with the iBurst product (Wireless2) which I am subscribed to, as it works for me. Everyone's circumstances are different, our issues are different - some have a problem with the iBurst product, while most of us have a problem with their customer support which includes HelpDesk and the Accounts Department.