once off bundle forfeit

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iMonga

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Why is a once off data bundle forfeited when upgrading contracts? It doesn't make sense to me. I just moved to a business contract from a top up and I've had to forfeit my once off data bundle. Easy money for vodacom if you ask me.
 
If you move from prepaid or Topup to post paid you will loose the bundle as it is a different billing platform.
 
Strange that, I kept all my weekender minutes when I upgraded the contract but lost all my remaining data when cancelling my 3g contract.

Methinks its Vodacom working the loopholes in the law as usual.
 
AstroTurf said:
Strange that, I kept all my weekender minutes when I upgraded the contract but lost all my remaining data when cancelling my 3g contract.

Methinks its Vodacom working the loopholes in the law as usual.
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It depends very much from what tarrif to what tarrif you are migration to and from.

If you are on a tarrif that includes minutes every month, but you are now changing to the Business tarrif , you will loose your includive mintues at the end of the month. The reason for this is that the Business tarrif does not support the inclusive mintues.

When changing from a Talk 500 to a Talk 130 for example, the six month accumilation rule will apply. So if you have the maximum accumilated on the Talk 500 (3000 minutes) and you migrate to the Talk 130, then you will only carry over about 780 minutes, because that is the maximum carry over allowed on your new tarrif. Normally though, to give clients the opportunity to use the services that they have already been charged for, the migration will only take effect at the end of the month before the new billing cycle starts.
 
AstroTurf said:
Went from a weekend everyday to a talk75S
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Then you would have carried minutes over, because both tarrifs support inclusive minutes. When the store generates the migration quote, on it will show you how many mintues will carry over and how many will be forfeited.
 
iMonga said:
Why is a once off data bundle forfeited when upgrading contracts? It doesn't make sense to me. I just moved to a business contract from a top up and I've had to forfeit my once off data bundle. Easy money for vodacom if you ask me.
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It's a perfectly standard business strategy called "screwing the client". ;)
 
mm well, the OP's migration would have taken effect only at the end of that month, so if he requested the migration on the 1st, then he would have had 30 days to use up the bundle still.

1. When customers migrate from a standard contract (Business Call) to a talk time package (Talk 500), migration is effective within 24 Hours
2. When customers migrate from talk time package (Talk 500) to a standard contract (Business Call) , migration is effective on the 1st of the Following Month.
3. When customers migrate from one talk time package (Talk 200) to another talk time package (Talk 500), migration is effective on the 1st of the Following Month.
4. When customers migrate from any tariff package (Talk 100, Business etc) to a Top Up package , migration is effective at the End of the month.
5. When customers migrate from any per second package (Weekender per second) to a per minute (Weekender per minute) package and vice versa , migration is effective on the 1st of the Following Month.
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ocleroux said:
mm well, the OP's migration would have taken effect only at the end of that month, so if he requested the migration on the 1st, then he would have had 30 days to use up the bundle still.
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Vodacom doesn't inform the client about such things when 1 is requesting a migration. They seem more interested in getting the client to pay the administration fee of R150. Anyway I suppose Vodacom hasn't forced me to upgrade, 1 has to accept these dodgy business practices.
 
iMonga said:
Vodacom doesn't inform the client about such things when 1 is requesting a migration. They seem more interested in getting the client to pay the administration fee of R150. Anyway I suppose Vodacom hasn't forced me to upgrade, 1 has to accept these dodgy business practices.
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What was the size of the bundle or the balance of the data that was forfeited? Please send me your number so i can have a look as well.

|Thanks
 
iMonga said:
Vodacom doesn't inform the client about such things when 1 is requesting a migration. They seem more interested in getting the client to pay the administration fee of R150. Anyway I suppose Vodacom hasn't forced me to upgrade, 1 has to accept these dodgy business practices.
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Did you ask anyone in the store/over the phone?
 
Sorry for resurrecting this thread, but I have a similar problem, and I am unsure how to proceed, and even if it is worth proceeding.

I upgraded my contract in March, and migrated from a Everyday Off-Peak 120 to a TopUp 135. The migration was only to take effect from the 1st of April, which it did. However, I loaded a 1.2GB ad-hoc data bundle in March somewhere, and when the migration happened my data was gone (about 900MB). I called customer care, and was told that this was because of the migration. I find this quite upsetting. I looked through the terms and conditions on the Vodacom website, and could not find anything referring to this, unless it is mentioned in some obscure place. If I knew that this was going to happen, I wouldn't have bolted on the data in the first place, or I would have gotten a smaller one and made sure I used it all before the migration happened.

Is it worth complaining about this at all? I would love to get some feedback from VodacomData as well.
 
If you have paid for something then yes it is worth it. Try the initial root you mentioned by trying to get some feedback from VodacomData and if that fails take your complaints to customer care (if they decide to answer).
 
kilkraze said:
Sorry for resurrecting this thread, but I have a similar problem, and I am unsure how to proceed, and even if it is worth proceeding.

I upgraded my contract in March, and migrated from a Everyday Off-Peak 120 to a TopUp 135. The migration was only to take effect from the 1st of April, which it did. However, I loaded a 1.2GB ad-hoc data bundle in March somewhere, and when the migration happened my data was gone (about 900MB). I called customer care, and was told that this was because of the migration. I find this quite upsetting. I looked through the terms and conditions on the Vodacom website, and could not find anything referring to this, unless it is mentioned in some obscure place. If I knew that this was going to happen, I wouldn't have bolted on the data in the first place, or I would have gotten a smaller one and made sure I used it all before the migration happened.

Is it worth complaining about this at all? I would love to get some feedback from VodacomData as well.
Click to expand...

Check your pm
 
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