Only 3G on iPhone 6S

[Vinger]

Upgraded to iPhone 6S, prepaid customer for years. Did simswop to get latest 64K nano sim. Phone activated and settings done automatically APN is lte.vodacom.za, 4G selected.

Still only 3G while my iPad shows 4G in the same location. Phoned Vodacom, no solution, went to Vodacom shop in Tygervalley, no solution. What can be the reason for not getting 4G?

 

[Ockie]

Hi. You still having issues?

 

[Vinger]

Yes still only 3G Vodacom support cannot help and are clueless

 

[Ockie]

Yes still only 3G Vodacom support cannot help and are clueless

PM me the cell number please

 

[Ockie]

Thank you. Have sent a mail to IT for them to have a look and see if they can provision manually.

 

[Vinger]

Send

 

[Ockie]

Feedback received. LTE provisioned. Please reboot and test.

 

[Vinger]

Not in 4G area as I am in Langebaan will check when back in Cape Town. Thks for the help, strange that Vodacom's own helpline could not do it.

 

[Ockie]

Not in 4G area as I am in Langebaan will check when back in Cape Town. Thks for the help, strange that Vodacom's own helpline could not do it.

Swim across to Saldanha and test from there please.

 

[Ockie]

Hello. Is it working?

 

[Vinger]

Yes working now, 4G in Saldanha area, good excuse to have breakfast here!

Thks a lot for sorting it out

 

[SauRoNZA]

A beer for Ockie!

 

[Ockie]

Yes working now, 4G in Saldanha area, good excuse to have breakfast here!

Thks a lot for sorting it out ��

Lekkker soos 'n cracker. Glad I could help

A beer for Ockie!

I would not mind a cold one actually ... but they keep the booze locked in the office bar.

 

[ghostR]

Swim across to Saldanha and test from there please.

 

[pietervw26]

Hi Ockie, I have a similar problem, since gonig from contract to prepaid, I only manage 3G on my 5S. How could I rectify this?
Also noticed that the call quality and reception degraded since going on prepaid. Any ideas?

 

[Ockie]

Hi Ockie, I have a similar problem, since gonig from contract to prepaid, I only manage 3G on my 5S. How could I rectify this?
Also noticed that the call quality and reception degraded since going on prepaid. Any ideas?

Howzit. PM me the number please.

 

[Ockie]

Hi Ockie, I have a similar problem, since gonig from contract to prepaid, I only manage 3G on my 5S. How could I rectify this?
Also noticed that the call quality and reception degraded since going on prepaid. Any ideas?

Logged.

SR S3-GK****-8****

Will keep a eye on it.

 

[pietervw26]

Thank you!

 

[Ockie]

Thank you!

You are welcome.

 

[lordrage]

Hi guys,

Despite Ockie's help in logging the complaint I am still only getting 3g. I have never seen LTE, whereas a friend has the 6 on cellc and is almost always on LTE

May I ask, is there any way I can follow up with Vodacom? I dont want to annoy Ockie as he has helped and I cant abuse that.