OOB Shark attacked me.

Ockie said:
Me neither. Call limits are free and can a user requested call limit can be loaded immediately after activation of a new line, provided it is lower than the default one. With call limits however if the limit is reached, it is not not data that will stop working, the line will be locked for any outgoing transactions.
Click to expand...

...including making phonecalls

ie if your data runs out, won't matter if you still have talktime / sms available - the entire thing is blocked - very kark system but Jannievanzyl said they were trying to implement something more flexible than that.
 
Ockie said:
Doing a upgrade will not change your user set call limit.
Click to expand...

Well it does something Ockie. I've experienced the same thing right now. Went to Vodacom 3G store Tygervalley. Processed an upgrade but then discovered that I couldn't actually upgrade because the upgrade was only due 5 days later. Got messed around by Neville as usual... cancelled the upgrade.

All of a sudden I'm facing R700 for excess data usage. Never happened before, never had an issue, just now - after the attempted upgrade.

Why?

The device is an iPad by the way.
 
MyLowBandwidth said:
Well it does something Ockie. I've experienced the same thing right now. Went to Vodacom 3G store Tygervalley. Processed an upgrade but then discovered that I couldn't actually upgrade because the upgrade was only due 5 days later. Got messed around by Neville as usual... cancelled the upgrade.

All of a sudden I'm facing R700 for excess data usage. Never happened before, never had an issue, just now - after the attempted upgrade.

Why?

The device is an iPad by the way.
Click to expand...

If the system does not allow a upgrade then it could not have been processed and therefore could not be reversed. Nothing on the account would have changed. PM me your number and I will double check for you.
 
MyLowBandwidth said:
Well it does something Ockie. I've experienced the same thing right now. Went to Vodacom 3G store Tygervalley. Processed an upgrade but then discovered that I couldn't actually upgrade because the upgrade was only due 5 days later. Got messed around by Neville as usual... cancelled the upgrade.

All of a sudden I'm facing R700 for excess data usage. Never happened before, never had an issue, just now - after the attempted upgrade.

Why?

The device is an iPad by the way.
Click to expand...

You have PM. Sorry for late reply.
 
Pho3nix said:
Starting the kickstarter. R100 donations are accepted.
Click to expand...

I'm starting my own 'kickstarter' - I'm 'starting' to 'kick' Vodacom - porting across to Telkom Mobile as my households 3 contracts come up for renewal.

No OOB shark, cheers Vodacom, after 16+ years with you, I'm calling it a day.
 
Just a quick update on this.

Managed to get most of the amount credited ~ R3k odd and the data used to be converted to a bundle.
Special thanks to @Jan,@AfricanTech and a couple other forumites that would prefer to remain anonymous for their advice and help :).

Hints :
1. Never call the call-centre. HelloPeter the issue and send a mail to [email protected]
2. If the above fails, drive down to the head office and explain to a friendly consultant. Ask him to escalate the query.
3. Post on myBB and pray someone can assist.
 
Pho3nix said:
Just a quick update on this.

Managed to get most of the amount credited ~ R3k odd and the data used to be converted to a bundle.
Special thanks to @Jan,@AfricanTech and a couple other forumites that would prefer to remain anonymous for their advice and help :).

Hints :
1. Never call the call-centre. HelloPeter the issue and send a mail to [email protected]
2. If the above fails, drive down to the head office and explain to a friendly consultant. Ask him to escalate the query.
3. Post on myBB and pray someone can assist.
Click to expand...

Shot mate - glad it worked out.

When (if) you get to speak to the right people Vodacom will sort you out - glad they did.

However, sorry Voda, one surprise too many for me with all the botheration that went with sorting it out. Also, when I cancelled the first contract they didn't even try to match the TM deal - after 16 years I'd expect a bit more from their retentions department.

Time to try someone else out.
 
This shows that Vodacom must not allow OOB for people who have bought a bundle. Why don't they charge in bundle and then lock you after a time limit
 
R13... said:
This shows that Vodacom must not allow OOB for people who have bought a bundle. Why don't they charge in bundle and then lock you after a time limit
Click to expand...

They're struggling to implement it on certain types of contracts.

Apparently prepaid (where it does work) works on a different system from post-paid (where it doesn't work)
 
AfricanTech said:
They're struggling to implement it on certain types of contracts.

Apparently prepaid (where it does work) works on a different system from post-paid (where it doesn't work)
Click to expand...

It's been years and years and years though. If you search back you'll get comments from Jannie that they are working on it. I'd venture a guess at least five years back. Anyone up for the challenge to find it?
 
biometrics said:
It's been years and years and years though. If you search back you'll get comments from Jannie that they are working on it. I'd venture a guess at least five years back. Anyone up for the challenge to find it?
Click to expand...

Only got entries back up to 2 years back but then again I'm lazy.
They were working on it -> http://mybroadband.co.za/vb/showthr...last-month-(?p=9155054&viewfull=1#post9155054
http://mybroadband.co.za/vb/showthr...e-(OOB)-bill?p=8941085&viewfull=1#post8941085

http://mybroadband.co.za/vb/showthr...wer-prices?p=11524459&viewfull=1#post11524459
http://mybroadband.co.za/vb/showthr...umer-Vodacom?p=9828574&viewfull=1#post9828574
 
 
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