Open letter to Telkom CEO

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Aah me. Such is the way of life it seems. The SNO is being kinda quiet on the Telkom front as well. Hopefully will have some response from them soon that might be positive.
 
We'll have to see ettu. I've had contact with them a number of times so I'm hoping they'll pop up soon.
 
Hoping that they will voluntarily slash prices and reduce their profits out of the goodness of their corporate hearts is almost unbelievable. Telkoms actions in the past show that the only hope there is in the immediate future is strong regulation - real competition being a long long long way off.
 
Hellboy said:
Hi RPM

Thank you for fighting this tirelessly but I have to say that I for one see the fight against Telkom as a fruitless one, despite all the criticism and negative press surrounding them they have not changed a single policy or proven to us that they are willing to adhere to customers needs. The reason for that is simple and no amount of ammo we throw at them will change the situation the real target in this instance is government, they hold the controlling share and they call the shots. Looking at the government’s total disregard for the wellbeing and safety of its citizens one can safely assume that this will never change.

Telkom has even started with industrial sabotage of its “fictional” competitors and at the end of the day that comes from shots called at the top. I do however hope that we will one day see leaders that can and will make a difference to this beautiful country as opposed to their personal agendas and pockets being lined at the expense of the rest.

Best regards

Broken citizen
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Lets all keep that in mind come next elections, shall we?
 
Hi folks

I have received feedback from Wally Beelders, acting Chief Sales and Marketing Officer at Telkom, inviting us to a meeting with Lulu, Steven and himself. I have however asked for certain commitments from Telkom before proceeding. In too many previous meetings we received nothing but empty promises or vague commitments, and it will be a waste of time to go down this route again. The email:

“Hi Wally

Thanks for the prompt reply and invitation to a meeting to discuss the issues pertaining to the new ADSL pricing structure.

Whilst I am delighted that you would like to meet I would first like to ascertain the level of commitment from Telkom. I have been to many meetings with Telkom only to walk away with nothing but empty promises. I am loathe returning to the forum members empty-handed again and need to know if Telkom intend to make any changes to their pay-per-gig pricing system?

I would also appreciate a commitment that changes can be made within a given time frame. The specifics are obviously open for discussion, but the basic concept of changes within a time frame is not.

I understand that this may place you in a tough position, but as I mentioned before we would like to walk away with something solid from this meeting. I think that Papi and you will agree that a true customer centric approach is not explaining to customers why they should be happy with a certain product while they are not, but rather to listen to their needs and develop products that they will be happy with. In this task we are most willing to be of assistance.

While this email might seem negative it is far from it. I am willing to invest a great deal of time and energy into a mutually beneficial relationship which will result in improved products to our members and the broadband community as a whole. Telkom must however be open to change to make this possible and I need to know if during this meeting you will be able to offer anything concrete to users.

I look forward to hearing from you and hope to build a healthy working relationship with Telkom.

Kind regards,

Rudolph Muller
MyADSL”

Your feedback will be of great value as usual.

Regards,

Rudolph
 
rpm said:
I think that Papi and you will agree that a true customer centric approach is not explaining to customers why they should be happy with a certain product while they are not, but rather to listen to their needs and develop products that they will be happy with.
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Couldn't have said it better myself! :cool:
 
Well Now, I am waiting in higher anticipation than earlier. Well done RPM. I agree Talking alone since 2003 did not bring much of a change, in fact in retrospect the service got worse. Papi should talk to his own IT department to acertain himself what is going on.
 
Like everyone else here...I eagerly await their response

Well done RPM - putting the ball in their court, I like it.
 
One question tho'...what's in it for Telkom? Why would they cut their prices? There's no need for them to, we (as consumers) don't have a choice. If they had to increase land-line rates by 500%, who'll stop them? They don't seem to listen to ICASA or the public!
 
anim8 said:
Explain it to me like a 5 year old !
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Sure. Duh a Dada phrrrr!
Meaning Wait till I am your size dad, maybe then the broadband situation changed, else I will give them ****!
 
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