Open Web 4mbs really slow

I have an openweb uncapped openbrowse account 4mbs , it's so slow on downloads and loading pages for 4mbs I expected more i get 20kbs download speeds is this normal for the account i have? This account http://www.openweb.co.za/index_uncapped.asp?Selected=2

If you have the 4Mbps openbrowse uncapped at R389 I think that you are lucky getting 20kbs download speeds. Account is for browsing and that about it. If you have the Lite account and you did a whole lot of data you may be in the top 80% and currently being throttled
 
The account is so heavily shapped it is just not worth it if you downloading. They using IS for this and they have a much better product which is unshapped unless you in the top 50% of users on 4meg uncapped.
 
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