nasreendukander
New Member
- Joined
- Apr 12, 2023
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Hi my broadband I'm am truly upset and disappointed in openserves service and telkoms service. I have fibre to the home with telkom through openserve. On Saturday the 8th of April 2023 at 2am in the morning during loadshedding the fibre cable was vandalized and cut at the corner house. This continues to happen every long weekend however they will no reroute the cable.
I logged a call early that's Saturday morning on the 8th and had a reference number. No one contacted me and they came to assess another fault in a different street assuming my case was linked to that fault. I then kept enquiring and received the number of the technician on site and I explained I was disappointed that it's already Sunday and no one has come through to see me about the fault I logged and that it's separate. A technician by the name of Eugene then contacted me and came through Sunday 9th April and assessed the fault and saw that a cable was cut. He said he would expedite it
Tuesday the 11th of April the techs came through having no clue where the fault was I had to explain to these group of techs from openserve. They then left the site and when I enquired they said they would come back to fix the fault. I asked them to please reroute the cable. They then left and said they need a new cable they will come early morning of the 12th of April which is today to begin repairs. It is now 2pm and I keep following up they keep telling me they are on their way but still no techs have come out to repair the fault.
This is unacceptable as we have been without internet for 6 days now. I work from home and I'm paying for wifi fibre to be able to work and so far for 6 days I have not been able to use a service I pay for due to incompetence.
I have now had to incur all network mobile data costs for yesterday and today to be able to work which has costed me R250 rand this far. I am very upset about this and please would appreciate any help if you guys can get them to fix my fault. I will provide all details you require of the fault
I logged a call early that's Saturday morning on the 8th and had a reference number. No one contacted me and they came to assess another fault in a different street assuming my case was linked to that fault. I then kept enquiring and received the number of the technician on site and I explained I was disappointed that it's already Sunday and no one has come through to see me about the fault I logged and that it's separate. A technician by the name of Eugene then contacted me and came through Sunday 9th April and assessed the fault and saw that a cable was cut. He said he would expedite it
Tuesday the 11th of April the techs came through having no clue where the fault was I had to explain to these group of techs from openserve. They then left the site and when I enquired they said they would come back to fix the fault. I asked them to please reroute the cable. They then left and said they need a new cable they will come early morning of the 12th of April which is today to begin repairs. It is now 2pm and I keep following up they keep telling me they are on their way but still no techs have come out to repair the fault.
This is unacceptable as we have been without internet for 6 days now. I work from home and I'm paying for wifi fibre to be able to work and so far for 6 days I have not been able to use a service I pay for due to incompetence.
I have now had to incur all network mobile data costs for yesterday and today to be able to work which has costed me R250 rand this far. I am very upset about this and please would appreciate any help if you guys can get them to fix my fault. I will provide all details you require of the fault
