Nephew_
Senior Member
I got it, not sure why and what for? Mine looks exactly as yours above.
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: At what point do you sell your car?
Openserve - Afrihost double speed promotion.
- Thread starter geezer
- Start date
They did upgrade the upload speeds, but the download speeds would have changed on 1st April. Price will be R50 more expensive yes, will not remain the same, whether upgrading now or automatically on 1st April
Jean Claude Vaaldamme
Honorary Master
- Joined
- Jan 18, 2020
- Messages
- 10,303
- Reaction score
- 11,181
How much will it cost to move from Rsaweb on Openserve to Afrihost and what downtime could be expected?
If you sign up for the 100/50 line will you also then get the speed upgrade?
If you sign up for the 100/50 line will you also then get the speed upgrade?
Ninja
the original ninja
- Joined
- Mar 26, 2008
- Messages
- 539
- Reaction score
- 811
thanks
better downgrade to 40/20 today
the on;y communication i get from afrihost are bills
Last edited:
Followed this from another thread - what do you mean by "We are not upgrading clients and expecting them to pay more" because that sounds like Afrihost will be absorbing any cost increases.
The OP was saying they do not want a forced upgrade.
My response was that we don't force upgrade clients if the base speeds stay the same. The reason why everyone's speed is increasing is because the base line speed supplied by the FNO has changed. In this case the base speed changed from 30 to 40Mbps.
As an ISP if there is no changes on the base line speeds we won't force move clients to another speed if they don't want to.
I hope that makes sense.
With regards to absorbing costs. These changes come at a hefty downgrade fee that is charged to us. Each downgrade will set us back just short of R1000.
But none of the base speeds seem to stay the same. It's evident from the table that they either have to pay for an upgrade or, if they can't afford to upgrade, downgrade to a service that is no longer as fast as what they had.
Pretty crappy thing for Openserve to do imo.
It would be up to clients to decide if they want to downgrade they can. We are not yet charging a downgrade fee but it might be a reality soon if things continue the way it is. Bulk downgrading clients to not have an increase is also not an option given the downgrade fee.
Polymathic
Honorary Master
- Joined
- Mar 22, 2010
- Messages
- 33,670
- Reaction score
- 14,746
I really don't see the point of having so many options. It would make everybody's life easier if they just offered 50/50, 150/150, 250/250, 500/500 and just make the Easy Connect options available every where they have coverage
Not yet?
How is it considered as a downgrade if the upgrade was not requested? Sounds like the very same forced upgrades that @Jan reported the ISPA is warning against.
The "upgrade" is due to Fibre Networks changing the base speeds. We don't have control over that. Fibre Networks charges a downgrade fee which Afrihost is absorbing now however if for example, 5000 clients downgrade their packages that is a R4.3 million loss just on the downgrade fee that Afrihost covers. If things continue like this we might need to charge for the downgrade fee just like other ISP's are introducing.
It's a very unfortunate situation. If there are any changes regarding this we will communicate to clients accordingly.
Downgrade fees are an absolute joke.
At least it's not cancellation fees.