Openserve fail

[Lethal1ty883]

I ordered Fibre over a week ago with Afrihost. I have openserve fibre availibilty.

Signup went smooth. Openserve arrived Monday at about 9:30. Only one person arrived.

Some of my street has openserve aerial fibre and my side must be done from the small manholes planted one the front yard. We dont have telephone poles so they installed fibre underground.



Above is how the small manholes look with the fibre splitter residing inside it. This manhole sits inside my yard. The tech didn't have the tool to open it and secondly he didn't even bothered with trenching.

I am left speechless.

He just left. Contacted afrihost, and what a suprise. They were not able to help me sort this problem out. Now I'm left scrathing me head and dont know what to do???

Afrihost and openserve fail!!!

 

[deweyzeph]

First time I've seen that for Openserve. Sounds like it was the technicians first time as well!

 

[Lethal1ty883]

First time I've seen that for Openserve. Sounds like it was the technicians first time as well!

I also think this is the case! I could not believe this.

 

[mr_norris]

I suggest you post in the AH support subforum: https://mybroadband.co.za/forum/forums/afrihost-support-forum.296/

Or just PM one of the AH reps here.

 

[Lethal1ty883]

Thanks!

 

[ADrunkTeddyBear]

@AfriNatic

 

[Lethal1ty883]

@AfriNatic

Thanks, he already has helped me tremendously!

 

[charlieharper]

Suppose the installer who came out was under the impression that it's going to be an aerial installation.

Hope you get it sorted soon.

 

[Leno]

With Openserve they first sent out their own installation person, made some excuse about a tree and left.

A contractor arrived a few days later and helped trim the tree and did an excellent installation.

Hopefully they send a contractor as they are more willing to get the job done and get paid.

 

[geezer]

I ordered Fibre over a week ago with Afrihost. I have openserve fibre availibilty.

Signup went smooth. Openserve arrived Monday at about 9:30. Only one person arrived.

Some of my street has openserve aerial fibre and my side must be done from the small manholes planted one the front yard. We dont have telephone poles so they installed fibre underground.

View attachment 1038504

Above is how the small manholes look with the fibre splitter residing inside it. This manhole sits inside my yard. The tech didn't have the tool to open it and secondly he didn't even bothered with trenching.

I am left speechless.

He just left. Contacted afrihost, and what a suprise. They were not able to help me sort this problem out. Now I'm left scrathing me head and dont know what to do???

Afrihost and openserve fail!!!

IANAE, but that cover looks as if it could be opened up with a screwdriver, maybe even something like a R2 coin.