Back in March, Openserve agreed with my body corporate to install fibre for a the apartment block I'm staying at. After the contact at Openserve said they had ordered the equipment and were waiting for it to arrive, they never responded to another email. We've tried many times to get ahold of them and figure out what's going on.
My order has been in progress for 6 weeks and in that time Openserve has scheduled 2 installations only for the technician to come out and say there's nothing they can do since there's no equipment installed for the complex. Other residents have had the same issue.
My ISP has also tried multiple times to reach out and been ignored.
I got a phonecall yesterday from Openserve asking for me to give them a status update on what's happening with the technician.
I've tried reaching out to Openserve's ftth support and also gotten no answers there.
Any help would be greatly appreciated.
How do I get ahold of the person at Openserve responsible for making the decisions about installing into new developments in my area?
My order has been in progress for 6 weeks and in that time Openserve has scheduled 2 installations only for the technician to come out and say there's nothing they can do since there's no equipment installed for the complex. Other residents have had the same issue.
My ISP has also tried multiple times to reach out and been ignored.
I got a phonecall yesterday from Openserve asking for me to give them a status update on what's happening with the technician.
I've tried reaching out to Openserve's ftth support and also gotten no answers there.
Any help would be greatly appreciated.
How do I get ahold of the person at Openserve responsible for making the decisions about installing into new developments in my area?
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