Openserve or Frogfoot

Yeah that's the issue. Somewhere between us and Teraco there's loss on the backhaul.
I am in Milnerton.

Milnerton, Blouberg and Sunningdale all share similar backhaul to Teraco at a point. I think it goes via Pinelands but could be wrong.

Somewhere there's a problem I have tried for 2 years to figure out where the problem is and try to plot the network out but FNO's don't generally give away their network maps for obvious reasons.

Last time (1 + years ago) it was a faulty fibre transceiver that was found to be the problem.
They also installed one of those units by me and tested.

GPON is a great innovation but a pain in the ass for testing and fault finding as you can't isolate easily.
 
lightpixel said:
I would go with Openserve and Cool Ideas.

I was with Frogfoot for 2 years. Their network is truly genuinely a mess. Saturday mornings down for 5 hours twice. Just when the family wants to YouTube. The entire network goes down every now and then randomly for 1 hour plus.

Switched to Openserve. Zero downtime in 2 months. Early days but as an FNO Openserve is a more mature network. It just works.

Enjoy the Fibre my man. Will change your life. :)
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Seconded - Was on Frogfoot for 3 years in the Parklands/Sunningdale area, outages were super common.
In 2020 and start of 2021, it was up to 2 outages per week, if not more - at some point, I just expected to not have internet for a while each Friday, because that's when they apparently wanted to make maintenance changes in the middle of the day.

Have since moved to a new area with Openserve - I've had a single outage since March and it's lasted a whole of 5 minutes.
The difference has been night and day - if I move into an area with Frogfoot again, I'd seriously consider even using LTE over it.

@Frogfoot Fibre if the other FNOs can do regular maintenance without downtime, I don't think you have any leg to stand on.
From what I've been reading here (CISP thread with multiple outages on Frogfoot almost weekly, packet loss + capacity issues in the rest of the country in the Fibre networks threads), not much has changed - show us you can do better.
 
Armizael said:
Seconded - Was on Frogfoot for 3 years in the Parklands/Sunningdale area, outages were super common.
In 2020 and start of 2021, it was up to 2 outages per week, if not more - at some point, I just expected to not have internet for a while each Friday, because that's when they apparently wanted to make maintenance changes in the middle of the day.

Have since moved to a new area with Openserve - I've had a single outage since March and it's lasted a whole of 5 minutes.
The difference has been night and day - if I move into an area with Frogfoot again, I'd seriously consider even using LTE over it.

@Frogfoot Fibre if the other FNOs can do regular maintenance without downtime, I don't think you have any leg to stand on.
From what I've been reading here (CISP thread with multiple outages on Frogfoot almost weekly, packet loss + capacity issues in the rest of the country in the Fibre networks threads), not much has changed - show us you can do better.
Click to expand...
I agree, Froggy is quite bad almost comparable to Metrofiber. If it doesn't drop out altogether it stays connected with 0 throughput. Openserve in my area had 1 massive outage and that was the first massive outage in 4 years. Come on Froggy what's up you guys are almost 100% private company yet your network sees outages like nobody's business.
 
@spit - Looking at your requirements I'd definitely go with Openserve. I'm biased towards Afrihost as ISP, since I've been with them for years. Had Openserve in the past, but as my requirements increased, I switched to the highend FF package and terminated OS. Due to recent instabilty on FF, I was forced to reactivate my OS line and downgraded my FF line. So if your requirements are 200Mbps or less, stay away from FF. They will refuse to investigate speed issues, unless you jump thru multiple hoops. Speedtests previously done on the higher package (clearly showing the line ability) will not be proof enough to investigate the lack of speed on the lower package.

So in short, go with OS :)
 
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Thank you @Luke7777 for sharing your experience. Glad to hear you recommend Afrihost and that you've been with them for years. I know a lot of people recommend Cool Ideas and I know you get what you pay for, but they are a bit expensive for providing the same services other ISPs also provides.
 
spit said:
Thank you @Luke7777 for sharing your experience. Glad to hear you recommend Afrihost and that you've been with them for years. I know a lot of people recommend Cool Ideas and I know you get what you pay for, but they are a bit expensive for providing the same services other ISPs also provides.
Click to expand...
Which package are you looking at?
 
spit said:
Openserve is currently only pre-order, so I'm currently looking at the 30 or 50mbps up and down on Frogfoot until Openserve is available.
Click to expand...
How long until Openserve is available? Going Frogfoot then Openserve is an expensive route from an installation perspective.
 
Frogfoot is a joke. Always blaming their vendor or their crm for outages. Nothing but problems the last few months.

Openserve is stable and hardly gives issues.
 
spit said:
Openserve is currently only pre-order, so I'm currently looking at the 30 or 50mbps up and down on Frogfoot until Openserve is available.
Click to expand...
Look potentially at Rain 5G its on special at the moment and you will probably get better performance from it than frogfoot, it's month to month and they lend you a router etc so no installation costs i think? and when Openserve is avaliable switch.

My neighbours have it (Rain 5G) and i was pleasantly surprised how good it was working they have had it for 2 years and 0 outages, frogfoot depending on the area you could be down once or twice a week... Like Sunningdale/Parklands CT every week they basically down for a few hours...
 
lightpixel said:
Yeah that's the issue. Somewhere between us and Teraco there's loss on the backhaul.
I am in Milnerton.

Milnerton, Blouberg and Sunningdale all share similar backhaul to Teraco at a point. I think it goes via Pinelands but could be wrong.

Somewhere there's a problem I have tried for 2 years to figure out where the problem is and try to plot the network out but FNO's don't generally give away their network maps for obvious reasons.

Last time (1 + years ago) it was a faulty fibre transceiver that was found to be the problem.
They also installed one of those units by me and tested.

GPON is a great innovation but a pain in the ass for testing and fault finding as you can't isolate easily.
Click to expand...

There will be loss on the backhaul if it is running at 80% capacity :-( 5min sampling rate wont pick up the microbursts
 
Speedster said:
Except you'll be tied into a contract with penalties for early cancellation
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Most have a 6-month contract/penalty fee for the cost of the router should you cancel within the timeline.
CrypticZA said:
Look potentially at Rain 5G
Click to expand...
Unfortunately, Kimberley does not have 5G and 4G you cant even get 1mbps. So I'll try and hold out till OS is up and running, they talk about the end of July to mid-Aug.
 
I wish I could choose anyone except Frogfoot as I am sure anyone else would be better, been up and down for the last 2 weeks going between the ISP and Frogfoot each shifting blame to one another no one owning up to the issues, from constant disconnects congestion to insane packet loss day in, day out and everyday that there is an "issue" it is resolved the same day, but the problems persist. yesterday was my 1 year anniversary having Fibre and yet Frogfoot are the only supplier in my area. So yes if you could choose anyone except Frogfoot would be fine.
 
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Luke7777 said:
As luck would have it, FF dropped twice in the past 15 min ... and as I'm typing this ... dropped again :mad: Luckily I conduct my office stuff on my (forced) OS backup line
Click to expand...
Lucky, still waiting on my 2nd line from OS, it's friggin retarded I swear a person shouldn't have to do this crap.
 
NeoNarchy said:
I wish I could choose anyone except Frogfoot as I am sure anyone else would be better, been up and down for the last 2 weeks going between the ISP and Frogfoot each shifting blame to one another no one owning up to the issues, from constant disconnects congestion to insane packet loss day in, day out and everyday that there is an "issue" it is resolved the same day, but the problems persist. yesterday was my 1 year anniversary having Fibre and yet Frogfoot are the only supplier in my area. So yes if you could choose anyone except Frogfoot would be fine.
Click to expand...
Hi there,

We are sorry to hear that you have been experiencing issues with your Fibre. Could you please provide us with your Frogfoot order number, which will start with FRG? so we can investigate the matter for you.

Regards,
Frogfoot Fibre Team
 
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