- Nov 11, 2009
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Our CC registration name is Open ISP cc trading as OpenWeb. We have been registered since 2005. We also have the pending trademark for the brand name ‘OpenWeb’.
There was an error on the CIPRO registration information regarding our physical address. We have since requested them to update this.
We are a proudly ‘Cloud Based’ ISP, with staff working from all over the country (and the world). This allows us to pull from a much larger talent pool as well as save on costly physical overheads. It also allows us to scale up or down as load demands.
2 years ago we made a decision to not actively monitor usage stats on our uncapped accounts by default after some ISPs started throttling their users after a certain amount of GB’s used.
We then setup our radius and network accordingly. Many of our clients prefer us not to know how much they have used. However, due to client demand most of the new accounts purchased have usage stats activated by default.
How busy it is at the time;
The service level the client has purchased – e.g. Gold, Standard, etc.; and
The priority the client has on the network related to the selected service level.
Shaping is then applied from the heaviest protocols to the lightest, excluding browsing
now we are left with a "he said, she said", epic WIN!!
NETWORK & AVAILABILITY OF ACCESS AND ASSOCIATED ACCEPTABLE USAGE
We then run our own set of shaping policies, account prioritization and service level profiles. There would not be much point in intentionally sharing the same username and password as we effectively pay for the capacity, not the account.
The OpenISP network may be used to link into other networks in South Africa and universally and the user agrees to conform to the use policies of these networks. (This means that the user must make sure that it does not use other networks, for example Internet Solutions in South Africa, in a way that breaches the rules of use and acceptable usage policies of those networks. All OpenISP ADSL accounts run on the Internet Solutions backbone are therefore also subject to the Internet Solutions Acceptable Usage Policy found at http://www.is.co.za/Legal/Pages/default.aspx.
Wright said that they use the Internet Solutions and MTN backbones.
“The majority of our products run on our network powered by Internet Solutions,” said Wright.
OpenISP will not be responsible for the performance of external communications networks and protocols to which the service is connected, including the networks of Internet data package providers other than OpenISP.
IMPORTANT WAIVER AND INDEMNITY
We do not purchase capacity from SAIX. Based on our research, some account stats are accurate, others are inaccurate. Some clients cannot login with their ADSL username and password into this resource, others can login and no data is displayed.
For this reason, we cannot endorse any information displayed on any third party usage monitoring tool. If clients would like to view their usage stats, and the facility is not available on their control panel, they can request for this feature to be activated.
The service is a usage-based ADSL service. Usage is calculated by third party bandwidth wholesalers, like, but not limited to INTERNET SOLUTIONS and SAIX, and such calculation is considered as being accurate. OpenISP will not be held responsible for any bandwidth loss or theft as it is the user’s responsibility to ensure proper management of their usage.
The user may not circumvent user authentication or security of any host, network, or account (referred to as "cracking" or "hacking"), nor interfere with data package to any user, host, or network (referred to as "denial of service attacks") and accepts that it is illegal to do so, constitutes a material breach of the agreement, and affords OpenISP the right to suspend and/or terminate the agreement forthwith.
We do not actively share accounts between users. A while back we have had a few cases where the system handed out the same username and password to a number of clients.
We swiftly corrected the issue when it was brought to our attention and believe we have managed to resolve the issue with the few clients it affected.