OpenWeb ADSL Feedback Thread (Pt2)

[Kayoss]

Slower and slower we go...

And don't forget... this is a GOLD account... :wtf:

Had a good chuckle when I saw your speedtest saying "slower than 71% of ZA". I mean, how can 29% of ZA have less than 0.15mb/s. And then I stopped laughing... because i'm part of the 29%

 

[Kayoss]

I think I just scored a record!!

http://speedof.me/show.php?img=140417181336-35582.png

0.01Mbps! Yes, definitely a record for me...

 

[FapCop]

Now nothing is working. Can't stream, can't play online, nothing.

 

[Rah_Skill]

Everything just nose-dived for me, as well.

So in the face of mutiple people on here experiencing shoddy performance/later shaping plus my weeks worth of testing and confirming what I believe to be the case your solution is for me to pay you people more for the same service I've received for the past few years?

Excuse my French, but get fcking real, mate! Think it's time for a few people to band to together and take this up with ISPA.

I'm pretty sure we've never had, until recently, browsing being "shaped" into non-existence if we make use of a "download" during office hours.

 

[slvR]

Seeing p2p shaped to 10% line speed, Netflix at 1080p without issues and CS:GO latency <10ms


EDIT:


Now....

 

[cableguy]

I see Leoni is busy working on your support ticket.

I will leave this matter in her capable hands

If your "dynamic shaping" requires me to be reduced to below 10% at ANY given point in time, then it sounds like you are VASTLY overselling your actual capacity.

That said... YOUR problem, not MINE.

ANY dynamic shaping that turns out less than 50-60% of advertised product in any snapshotted point of time = absolute garbage, and you know it!

ESPECIALLY FOR A "GOLD" PRODUCT ADVERTISED TO PERFORM BETTER!!!!!!!!!!!

 

[cableguy]

Browsing has been shaped for a long time if downloads are detected during 'critical peak'.

This was discussed quite a few times on the previous OpenWeb thread - Discussion was with MrBEEP

Everything just nose-dived for me, as well.




I'm pretty sure we've never had, until recently, browsing being "shaped" into non-existence if we make use of a "download" during office hours.

 

[timmie23]

The shaping policy has not changed in a number of years. It is dynamic based on how busy the network is at any given time.

If that is true, then I think your definition of dynamic is different to that found in the dictionary. I don't understand how it can be crap till 5pm. Then magically the taps open. I highly doubt the network just gets quiet at that exact time. Also, I've been with openweb for 2-3 years. This is the first time in that time that video streaming is shaped in office hours. It used to be that you could easily watch something on supersport in office hours. Now you get throttled to 40KBps, even if you haven't downloaded a single thing all day. Just done some everyday browsing.

I use the term throttling because that is what you're doing even though you advertise it as shaping. Yes, there might be one or two things not shaped, but so much is so darn slow that you get less than 10% of your package's speed. I think the fact that you won't even be honest and upfront about it makes it even worse. I remember a few months back when mrbeep spoke quite often about a new shaping policy that has been implemented due to people abusing certain protocols to bypass shaping. Now here you come and say nothing has changed.

We are not stupid. We are consumers of your products and we deserve to be treated as such. Not lied to time and time again.

Yes, after 5pm my Internet is wonderful. But I'm not paying for an after hours account. I'm paying R499 a month for 4Mbps. If I wanted an after hours account, I'd get one. I'm not home every day. I don't download in the day. I do however expect to be able to get more than 10% of what I'm paying for, on my days off, etc.

I totally understand that you have business clients who need fast Internet during the day. But what I also understand and what I think openweb doesn't understand is that you're advertising a product but you do things that are unethical towards the clients who are not business clients. You should say in all your ads, "No throttling, ever!" but also add "Don't expect more than 10% of your purchased speed during office hours for everything!"

Then I'd like to see how many people take up any openweb packages. Every package that isn't a business package should be sold as after hours packages.

 

[cableguy]

Kindly PM me, as this is not normal.

Currently, there are no general network issues either

Now nothing is working. Can't stream, can't play online, nothing.

 

[MrR]

I think their daytime policies muck around somewhere and don't take public holidays into consideration. Every time that there's been a public holiday during the week, the internets has been slow.

We shouldn't be expecting any different shaping than what we would over any weekend.

Took me around 5 minutes just to load a YouTube page, never mind streaming the actual video.

Just for the record: Gold Uncapped, no exchange congestion and other accounts fly.

 

[cableguy]

See my latter reply.

I am so sorry you feel this way. Unfortunately, until Telkom drops their IPC pricing, shaping will be a reality in this country.

If that is true, then I think your definition of dynamic is different to that found in the dictionary. I don't understand how it can be crap till 5pm. Then magically the taps open. I highly doubt the network just gets quiet at that exact time. Also, I've been with openweb for 2-3 years. This is the first time in that time that video streaming is shaped in office hours. It used to be that you could easily watch something on supersport in office hours. Now you get throttled to 40KBps, even if you haven't downloaded a single thing all day. Just done some everyday browsing.

I use the term throttling because that is what you're doing even though you advertise it as shaping. Yes, there might be one or two things not shaped, but so much is so darn slow that you get less than 10% of your package's speed. I think the fact that you won't even be honest and upfront about it makes it even worse. I remember a few months back when mrbeep spoke quite often about a new shaping policy that has been implemented due to people abusing certain protocols to bypass shaping. Now here you come and say nothing has changed.

We are not stupid. We are consumers of your products and we deserve to be treated as such. Not lied to time and time again.

Yes, after 5pm my Internet is wonderful. But I'm not paying for an after hours account. I'm paying R499 a month for 4Mbps. If I wanted an after hours account, I'd get one. I'm not home every day. I don't download in the day. I do however expect to be able to get more than 10% of what I'm paying for, on my days off, etc.

I totally understand that you have business clients who need fast Internet during the day. But what I also understand and what I think openweb doesn't understand is that you're advertising a product but you do things that are unethical towards the clients who are not business clients. You should say in all your ads, "No throttling, ever!" but also add "Don't expect more than 10% of your purchased speed during office hours for everything!"

Then I'd like to see how many people take up any openweb packages. Every package that isn't a business package should be sold as after hours packages.

 

[cableguy]

Unfortunately the network is extremely busy today as most people have their downloads running.

The network will automatically shape these to protect itself. Public Holidays can be busier than weekdays but the demand in traffic shifts from business protocols to downloads and streaming

I think their daytime policies muck around somewhere and don't take public holidays into consideration. Every time that there's been a public holiday during the week, the internets has been slow.

We shouldn't be expecting any different shaping than what we would over any weekend.

Took me around 5 minutes just to load a YouTube page, never mind streaming the actual video.

Just for the record: Gold Uncapped, no exchange congestion and other accounts fly.

 

[slvR]

If you prefer having a solid/consistent day time speed with moderate overall usage try a capped account or WebAfrica like Chevron. If you don't like the way this ISP works then vote with your wallet.........

 

[MrR]

If you prefer having a solid/consistent day time speed with moderate overall usage try a capped account or WebAfrica like Chevron. If you don't like the way this ISP works then vote with your wallet.........

Very true. I have a capped account for daytime usage during the week. Was just hoping (read: expecting) OpenWeb to be at least usable today. Oh well, off to alt ISP we go...

 

[slvR]

Very true. I have a capped account for daytime usage during the week. Was just hoping (read: expecting) OpenWeb to be at least usable today. Oh well, off to alt ISP we go...

I find OW perfect for my daytime usage of YT, Netflix and the occasional Steam update. All the best with your new ISP!

 

[timmie23]

See my latter reply.

I am so sorry you feel this way. Unfortunately, until Telkom drops their IPC pricing, shaping will be a reality in this country.

You still don't get it. Are you saying it is okay to throttle but you say you never throttle? I'm Not downloading a single thing, but still I find myself with only 10% of what I'm paying for. For basic browsing. You need to be upfront and actually let people know the extent of the 'shaping'.

I think anyone will agree it isn't okay. Yes. If I was downloading stuff and using a lot of bandwidth then throttle me in office hours. But if I try to quickly check my emails via webmail and then see it going at only 40KBps I
Just get so upset.

Yes. Shaping is necessary. I'm Not saying I want unshaped Internet in office hours. I'm not on that type of package. But the extent to which you do 'shape' is just ridiculous. And what makes it worse is that it is not like other ISPs shape where they make p2p and other services slower but you can still load openweb.Co.za in less than 45 seconds.

Hopefully, one day openweb will realise this. That's all I hope for. Just for them to see it isn't okay. Saying no throttling when that's what happens each day.

 

[cableguy]

Kindly PM me your ADSL username and account details so that I can look into your usage trend and see what could be causing your issue.

You still don't get it. Are you saying it is okay to throttle but you say you never throttle? I'm Not downloading a single thing, but still I find myself with only 10% of what I'm paying for. For basic browsing. You need to be upfront and actually let people know the extent of the 'shaping'.

I think anyone will agree it isn't okay. Yes. If I was downloading stuff and using a lot of bandwidth then throttle me in office hours. But if I try to quickly check my emails via webmail and then see it going at only 40KBps I
Just get so upset.

Yes. Shaping is necessary. I'm Not saying I want unshaped Internet in office hours. I'm not on that type of package. But the extent to which you do 'shape' is just ridiculous. And what makes it worse is that it is not like other ISPs shape where they make p2p and other services slower but you can still load openweb.Co.za in less than 45 seconds.

Hopefully, one day openweb will realise this. That's all I hope for. Just for them to see it isn't okay. Saying no throttling when that's what happens each day.

 

[shadowstalker]

Our shaping will not produce a latency. Any high latency will be caused by Telkom or your router.

We monitor latency very closely, and it has not seen a spike for quite some time.

Wow what an informed answer... Please go back and read again. I'm not referring to the pings, as i said the ping adds insult to injury. I had no problems with my Afrihost account but OpenWeb is just downright pathetic.

 

[timmie23]

Kindly PM me your ADSL username and account details so that I can look into your usage trend and see what could be causing your issue.

Pm sent. Please see if you can see anything. You'll see I was home Wednesday and Thursday.

Luckily I can stream today's IPL game at faster than
40-50KBps

 

[Guzilam]

Wow what an informed answer... Please go back and read again. I'm not referring to the pings, as i said the ping adds insult to injury. I had no problems with my Afrihost account but OpenWeb is just downright pathetic.

At the end of the day, OW and others are merely resellers of IS products. The problem for me is, this is beginning to feel more and more like over subscription. I am paying for uncapped gold orange, but I sure as hell aint getting what is advertised. A gentle warning to Openweb, one of these days some of your users will take you to ISPA, it certainly is moving in that direction...