shadowstalker
Active Member
Where do i find that?
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OpenWeb ADSL Feedback Thread (Pt2)
- Thread starter bwana
- Start date
Where do i find that?
DrJohnZoidberg
Honorary Master
Nice, I see your PfSense box is up and running. That's also the definition of unshaped
Keigo
Well-Known Member
Normally under a page called status in the router. If you have a netgear it will look like something below.
shadowstalker
Active Member
I posted it yesterday as well but here it is for today.
Code:
Modem Status
Connection Status Connected
Us Rate (Kbps) 512
Ds Rate (Kbps) 2048
US Margin 13
DS Margin 28
Trained Modulation ADSL_G.dmt
LOS Errors 0
DS Line Attenuation 19
US Line Attenuation 9
Peak Cell Rate 1207 cells per sec
CRC Rx Fast 0
CRC Tx Fast 2
CRC Rx Interleaved 0
CRC Tx Interleaved 0
Path Mode Fast Path
DSL Statistics
Near End F4 Loop Back Count 0
Near End F5 Loop Back Count 0
Adeptus Mechanicus
Expert Member
cableguy said:
Did you know that a staggering 87% of statistics are made up on the spot? More excuses. Blame shifting.
Many faults ARE the ISP these days! If I, like many others here, have tested other accounts we hold with other ISPs, especially pre-paid/unshaped accounts and have had no issues with those accounts while our OW ones are struggling then tell me again how Telkom is to blame?
Continue to bury your head in the sand if you please, but don't be surprised when the cancellations start coming in. Sure, you could probably manage with a bit less income as a result of a few of us long timers leaving, but these things have a way of snowballing. As it sits at the moment I will not be handing over my R650 this next month.
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Nice, I see your PfSense box is up and running. That's also the definition of unshaped
All I need now is Telkom to finish this MSAN so I can finally get VDSL xD
Looks like I'm cancelling as well. After 2-3 years. For one simple reason.
I don't think it is okay to be limited to 10% of your line speed during peak hours. This is for general run of the mill browsing, when you haven't downloaded a single thing all day.
Sent my details to cableguy yesterday, took him a few hours to ask me what the name of account holder is. Sent it early this morning at 9:30AM. Yet to hear anything. They apparently want to "look into my usage trend and see what could be causing my issue."
I know it is long weekend and everything, but service also ain't what it used to be.
Like last month I wanted to downgrade to a 2Mbps package from 4Mbps, as it just was costing too much for what I was getting.
One person said email this person to downgrade. That one says email this one. Then only did I finally get through to the right place.
OpenWeb ain't all that hot anymore for me.
They should really rebrand themselves as the "After Hours" ADSL firm. Cause that's the only time you're gonna be able to use your ADSL. Like I said before, I know I don't have a business account, but I'm paying R499 for just data. I might use the internet in office hours once a week. Now that the IPL has started, when I get home at 16:30, I'd like to be able to stream the game for 30 minutes before 5PM comes. Truth is that it is impossible. Geez, I can understand that business clients get preference in peak hours, but to throttle everyone down to 10%? Not even MWEB does that.
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shadowstalker
Active Member
I have it even worse, I have been having 10% of my line for the past 3-4days peak and after hours... 24hours of the day is shapped to hell.
Aquadyne
Expert Member
After long deliberation I have also decided to cancel my service with Openweb.
Like others have mentioned, my primary reason is the daytime availability of browsing and general use for online banking, mail, etc.
This is even if I have not downloaded anything for several hours.
It is simply not acceptable for any ISP to have almost non-availability of service during peak hours.
I was happy with the after hours performance of my service, but it was completely unusable during the day.... And lately that started extending to later hours and even over weekends.
The real problem I have with this, is that it is Openweb policy and they feel it is the correct way to manage the service. I believe that they should find a better way to manage the traffic during office hours than to simply make it unusable because they can't detect who is abusing and bypassing shaping.
It doesn't work for me. I have been running a Telkom uncapped account in tandem with my Openweb one.
For over 6 months now, and the conclusion is that my Openweb one is useless to me from a performance and financial perspective.
I would hope that Openweb changes their policies, because capacity alone will not rectify the lack of service.
I am in the middle of being upgraded to VDSL 20. Any recommendations for uncapped service?
Like others have mentioned, my primary reason is the daytime availability of browsing and general use for online banking, mail, etc.
This is even if I have not downloaded anything for several hours.
It is simply not acceptable for any ISP to have almost non-availability of service during peak hours.
I was happy with the after hours performance of my service, but it was completely unusable during the day.... And lately that started extending to later hours and even over weekends.
The real problem I have with this, is that it is Openweb policy and they feel it is the correct way to manage the service. I believe that they should find a better way to manage the traffic during office hours than to simply make it unusable because they can't detect who is abusing and bypassing shaping.
It doesn't work for me. I have been running a Telkom uncapped account in tandem with my Openweb one.
For over 6 months now, and the conclusion is that my Openweb one is useless to me from a performance and financial perspective.
I would hope that Openweb changes their policies, because capacity alone will not rectify the lack of service.
I am in the middle of being upgraded to VDSL 20. Any recommendations for uncapped service?
DrJohnZoidberg
Honorary Master
I too will have to cancel this month, not because of performance as my current account has been the best internet experience I've ever had, but due to cost. Can't afford to pay R1000 pm anymore, plus still all the line costs. Saving up for a bit of vacation time abroad, maybe I can auction my account off
Count your chickens I'll be back though.
Count your chickens I'll be back though.
I too will have to cancel this month, not because of performance as my current account has been the best internet experience I've ever had, but due to cost. Can't afford to pay R1000 pm anymore, plus still all the line costs. Saving up for a bit of vacation time abroad, maybe I can auction my account off
Count your chickens I'll be back though.
Perfect, without you archiving the internet the rest of us will have some bandwidth to use
DrJohnZoidberg
Honorary Master
Perfect, without you archiving the internet the rest of us will have some bandwidth to use
Hehe, honestly I am a light user. Only done 164GB so far this month, although I did do 64GB of that in one day
Have you managed to log a fault with Telkom yet?
Your latency is far to high, and this indicates a Telkom or router fault.
Your latency is far to high, and this indicates a Telkom or router fault.
shadowstalker
Active Member
That latency was a once off, it hasn't spiked again that high, i have logged a fault with Telkom nonetheless as my line does indeed look like its not syncing or there might be an exchange problem. Waiting for the Technician to come check it out.
DrJohnZoidberg
Honorary Master
There is definitely something not right with your line, you shouldn't be seeing packet loss like that. Make sure everything on your side is also checked, like cables, routers, etc. Hope you get it sorted.
Adeptus Mechanicus
Expert Member
Notice how our friend cableguy is ignoring the harder posts to reply. I'm going to assume that as the OW rep here this is an indication that you have no interest in dealing with our issues any further?
shadowstalker
Active Member
Thanks i hope so too. Yeah i figured as much after checking those tests i sent you, i even bought a new Ethernet cable and tested my modem and still no luck. Only thing i can guess now is that is a Telkom sided problem.
If you are experiencing an issue, kindly contact us in one of our official support channels, eg [email protected]
Our full list of support options can be found here:
http://www.openweb.co.za/contact.html
I believe this is a Feedback Thread, which is what clients are offering. I know for sure that if clients would like us to investigate the problem, they will of course contact one of our official channels so that it can be resolved. Unfortunately, by posting anonymously on a public forum, without sending us account specific information does not assist. We need details to troubleshoot the matter.
I can also respond to direct and specific questions if you'd like? Kindly post all the questions you have in a single post, and I will respond to them asap.
Unfortunately, General moans and complaints provide feedback in nature, but does not help us resolve any problem, if there is one.
Our full list of support options can be found here:
http://www.openweb.co.za/contact.html
I believe this is a Feedback Thread, which is what clients are offering. I know for sure that if clients would like us to investigate the problem, they will of course contact one of our official channels so that it can be resolved. Unfortunately, by posting anonymously on a public forum, without sending us account specific information does not assist. We need details to troubleshoot the matter.
I can also respond to direct and specific questions if you'd like? Kindly post all the questions you have in a single post, and I will respond to them asap.
Unfortunately, General moans and complaints provide feedback in nature, but does not help us resolve any problem, if there is one.
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TEXTILE GUY
Honorary Master
With all due respect to you sir, the moans and groans are to with the fact that many users have shaping issues during the day, and, from this thread, I note that there are a few unhappy clients.
Having said this, there are two options available from this ''feedback'' - viz acknowledge it generally, and deal with it on the forum, so that forum members can chip in and help, and hopefully we all learn something from the ''moan'' (it may not help you, but it will help the customer) - or accept that you may loose some customers.
The truth of the matter is that I loved my uncapped OW account - but only after hours and weekends. My moaning ended up in PMs and e-mails and ultimately I had no other option to find an alternate ISP.
I am sure some of your customers will identify conversantly with this comment?