OpenWeb ADSL Feedback Thread (Pt2)

How do I go about canceling my account? Would it be fair for me to go to the bank tomorrow & ask them to prevent any deductions from Openweb from now on? Seeing that I am paying in advance for the month so technically cant be charged for something I wont be using.
Then the big question would be where to go now? I roughly use 50-80GB a month depending on updates & series.
I would like a decent speed during the day for normal http traffic as most of my downloading happens between 0h00 - 8h00, I i would just love for once to be able to watch youtube & twitch without buffering, I am happy watching 320p.
 
8 TERMINATION OF USE OF THE SERVICE BY THE USER
The user may terminate the the use of the service by giving written notice to OpenISP at
[email protected] or 086 691 2166 as follows:

8.1 one (1) calendar months’ notice
for all users making use of debit/credit order payment
facilities, given before the 25th day of the month before the last month for the provision of the service
(e.g. if the user wishes the use of the service to terminate at the end of April,
notice of termination must be given before 25 March). Users may not downgrade their ADSL
account/s during the one (1) calendar months’ notice period. Where proper notice is given in
time, OpenISP will issue, by email, a cancellation reference number. Only once a
cancellation reference number has been issued will the user’s account be deemed to be
cancelled.

8.2 Subject to 8.3 and 8.4 below, 10 (ten) days’ notice for all users using other methods of
payment, given before the 27th day of the month before the last month for the provision of
the service (i.e given on or before the 17th day of the last month of service).

8.3 Nothing set out in clauses 7 or 8 shall detract from the legal right of OpenISP to recover any
amount due owing and payable in terms of this agreement from the user together with
interest thereon at the prime rate of interest levied by ABSA Bank SA and all costs incurred
in the collection of monies owed.

8.4 It is specifically recorded that in terms of section 42(2)(d) of ECTA, section 44 of the
Act relating to a cooling off period is not applicable to all electronic transactions where the
user has waived the right to make use of a complimentary trial account and has consented
to enter into a service contract with OpenISP and that accordingly any purported cancellation
in terms thereof will be invalid.
Click to expand...

That entitle that you cancel before 25 July 2014, you still pay 1 August for August 2014, then you are free.

Tell them in the mail you cancel that 31 August 2014 is your last day. Wait for the auto response with your ticket number and wait for 01 September to check that don't take your money again.
 
NeoNarchy said:
How do I go about canceling my account? Would it be fair for me to go to the bank tomorrow & ask them to prevent any deductions from Openweb from now on? Seeing that I am paying in advance for the month so technically cant be charged for something I wont be using.
Then the big question would be where to go now? I roughly use 50-80GB a month depending on updates & series.
I would like a decent speed during the day for normal http traffic as most of my downloading happens between 0h00 - 8h00, I i would just love for once to be able to watch youtube & twitch without buffering, I am happy watching 320p.
Click to expand...

For 50 - 80 GB I'd go the capped route with Afrihost :)
 
But i dont want to pay for the month i am not going to use. Will give them a call tomorrow.
 
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Tinuva said:
I believe it is against the mybb rules to quote and/or go into detail about private messages, but it was along the same lines as the email quoted by cavedog.

It is possible, but not probable. When I was on a shared account on the @openweb.co.za realm, after complaining I was switched to the @mynetwork.co.za realm. Both were IS based ADSL accounts, that is as far as they were the same.

Again, it is possible, but not probable.

The evidence doesn't lead to the same conclusion for me as it does for you. I don't think @openweb.co.za is a sub-realm of @mynetwork.co.za. Unless the IS representative come back and say it is, I don't see why you should believe that either. And therefor, we still do not have any proof, or even an official representative saying, that @openweb.co.za is or is not, resold IS uncapped accounts, or is/not resold IS capcity.
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And we still don't have any tangible motivation for why Openweb would resell accounts when they can oversell their capacity.
 
Kryptonite said:
And right there that's where the fraud came in where the same account was shared amongst more than 1 person. what happened here was that the 1 meg became 512k when both users were active and downloading as that single account was capped at 1 meg

Over subscription is one thing where you provide a dedicated account to each user and shape the single account to 1 meg so if only 50 people log in, then each gets their 1 meg, or maybe 60, so it scales down. pretty much standard and thats cool.

If they had taken a 2 meg account and shared amongst 2 people as 1 meg who PAID to get 1 meg then cool to

Remember you paid for 1 meg, and yes one can throw in the ADSL isnt a guarenteed service and their is contention ratio's of 1 to 10 however many of the users only got 5% of the service they paid for which is not right nor is it realistic.

the law is very clear, everything should reside in what is expected in what one would call a "reasonable" or "expected" service.

is it fraud because maybe they screwed their shaping policies up, hell yes, ignorance is not an excuse and believe when i tell you i tried everything to assist, we had telkom / saix tier 2 techs showing them it wasnt my line but still the same rhetoric "It's your ADSL line" - "Your account is working fine here".

come on, lets be realistic, there was a certain degree of dishonesty. I am still waiting for my answers from IS as i phrased them in a fashion of yes / no which means no lies can come of it.
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I don't know why you wrote this wall of text for me. I know they're sharing accounts and I know why it's a problem. I never denied this. I'm calling shenanigans on those who continue to insist that they're reselling IS accounts when there has so far been no proof to support this idea.
 
Zewp said:
And we still don't have any tangible motivation for why Openweb would resell accounts when they can oversell their capacity.
Click to expand...
Simple. Overselling accounts will net a far higher profit than overselling capacity.

Come on, I thought you were smarter than this...
 
Tinuva said:
Simple. Overselling accounts will net a far higher profit than overselling capacity.

Come on, I thought you were smarter than this...
Click to expand...

Please explain how you come to this conclusion. Just because it nets a far higher profit doesn't mean that's what they're doing.

The email in question dealt with the sharing of uncapped accounts, to which the IS rep responded that Openweb buys capacity, not accounts. You claim that the IS rep is giving half the truth and that Openweb buys capacity for their capped accounts and buys their uncapped accounts on a per-account basis. It doesn't take a genius to put two and two together and know that the IS rep was talking about Openweb uncapped accounts when he said OW buys capacity, not capped accounts. Openweb won't share capped accounts for very obvious reasons, so the IS rep wouldn't be commenting on capped accounts.

All evidence thus far points to the fact that Openweb buys capacity. Unless you're going to continue insisting that I'm wrong because you "feel it in your gut" and the IS rep was lying.
 
Zewp said:
Please explain how you come to this conclusion. Just because it nets a far higher profit doesn't mean that's what they're doing.

The email in question dealt with the sharing of uncapped accounts, to which the IS rep responded that Openweb buys capacity, not accounts. You claim that the IS rep is giving half the truth and that Openweb buys capacity for their capped accounts and buys their uncapped accounts on a per-account basis. It doesn't take a genius to put two and two together and know that the IS rep was talking about Openweb uncapped accounts when he said OW buys capacity, not capped accounts. Openweb won't share capped accounts for very obvious reasons, so the IS rep wouldn't be commenting on capped accounts.

All evidence thus far points to the fact that Openweb buys capacity. Unless you're going to continue insisting that I'm wrong because you "feel it in your gut" and the IS rep was lying.
Click to expand...
Again, I thought you were smarter than this.

I am not insisting that you believe anything. The only thing I did, was to explain why I have my opinion. Although I do question why you would believe an IS rep when he omits half of the truth. Additionally to that, I also pointed out that the IS rep specifically said that Openweb buys capacity on the @mynetwork.co.za realm, where as the shared accounts were the shared accounts were all on the @openweb.co.za realm, and the IS rep said nothing about that.

Explaining common sense to you.... As far as I am concerned, you are just here to defend Openweb for whatever reason and ignore any obvious omissions from office IS reps. I will not be continuing this pointless conversation anymore.
 
sent them my cancellation just now. How should I follow up with them?
 
snail112 said:
wait for the conformation email with a ref no. Normally as an auto reply.
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Wouldn't be surprised if they turn the auto reply off at the end of the month so that people dont get ref numbers.

@jouda - Have you received the confirmation email yet? It "should" be immediately after you sent the email.
 
How to ESCAPE OPENWEBwith the least amount of loss and financial loss!!!!!

So recently I had to run the gauntlet with trying to get away from OpenWeb and as many other people on this site can attest to. And as you'll be able to pick up from the mail trail that I will add, I'm being forced to pay OpenWeb for another month even though as far as I'm concerned all evidence points to the contrary.

So I decided to do my utmost to ensure that EVERYBODY that would like to GET OUT OF THEIR OPENWEB ENSLA.......... sorry, I meant to say CONTRACT, got to do that simply and WITHOUT CONFUSION.

So follow these steps as it was clearly told to me by ATHOL WESSELINK(OWNER OF OPENWEB) when I phoned him on HIS PERSONAL CELL PHONE(and YES I DO HAVE HIS PERSONAL CELL NUMBER), and laid out in the email correspondence with OpenWeb, to unsure that you dont find any unexpected barriers to your exit from OpenWeb.

Follow These Steps Clearly and Properly and accept that if you follow the following steps you will only pay a further R58 to OpenWeb as opposed to the alternative of another months full contract payment for a service that might or might not leave you feeling like you want to go into the shower to scrub yourself down with a steel brush and turpine:

1. Immediately email [email protected], [email protected] and very clearly request you internet service downgraded to a 1GB GOLD CAPPED R29 ACCOUNT as of the very first of the next month!

2. Post the email request on the OpenWeb MyBB discussion page to ensure that your request cannot get lost by accident or misunderstood by any of the OpenWeb support or management team.

3. Post the reply from OpenWeb on the OpenWeb MyBB discussion page to make sure that OpenWeb cannot, by accident, forget any email statements that they make to you!

4. On the first of the month, day one of your first month as a R29 1Gb GOLD CAPPED ACCOUNT holder email [email protected] and [email protected] and give your one CALENDER MONTH NOTICE PERIOD stating very clearly that your last day with OpenWeb will be last day of the month.

5. Post your email and the response from OpenWeb on the MyBB OpenWeb page to ensure that there is no miscommunication or misunderstanding between you and OpenWeb, and the forum members can be witness to the discussion.

6. THIS LAST PART IS VERY IMPORTANT: DO NOT TELL THEM THAT YOU ARE PLANNING TO LEAVE OPENWEB, TELL THEM THE DOWNGRADE IS TEMPORARY(Which isn't a lie because soon your downgrade will become a cancellation)

So after everything, you'll end up spending R58 in total for two more months at OpenWeb, as opposed to R300, R400 or MORE for a SINGLE MONTH

Remember to POST ALL YOUR CORRESPONDENCE with OpenWeb, otherwise confussion can set in(BY ACCIDENT OF COURSE)
 
Tinuva said:
Explaining common sense to you.... As far as I am concerned, you are just here to defend Openweb for whatever reason and ignore any obvious omissions from office IS reps. I will not be continuing this pointless conversation anymore.
Click to expand...

It's actually not common sense. Openweb buys capacity from IS, they can set up realms as they see fit on it. I'm not even defending Openweb. I'm simply questioning your inability to let go the idea that they're reselling accounts when there has never been any proof of it.

It doesn't matter whether OpenWeb is reselling accounts or capacity, because the account-sharing is wrong. I just don't see anything that points to the fact that they're reselling accounts and from the looks of things, neither does many of the other anti-OW crusaders. In the first post of "The truth about OW" even Mika doesn't claim they're reselling accounts, but instead buying capacity.
 
Zewp said:
I'm simply questioning your inability to let go the idea that they're reselling accounts when there has never been any proof of it.
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Ok. I may know something that I can't utter out in public. Thus I can't give you the proof you want. For me this is not an idea, but fact. Which is why I agreed from my side to not argue with you about it anymore.

Additionally, I have experience with internal public relations jobs, where I know, how PR agents spin the truth all the time, and can read right through their statements.

I hope that answers your question.
 
I got the auto reply. I will phone them later to confirm that everything is in order and ask politely to get an email stating that they received my cancellation stating when my last day on OW will be. Hope that covers it.
 
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