OpenWeb ADSL Feedback Thread (Pt2)

Wow, this is a first!

May I suggest the client rather call Telkom again and get a second opinion

Arksun said:
Howzit gents.

So a mate has a 2MB line with Telkom and a Gold account with openweb. He noticed his account wasn't authenticating anymore and when he phoned openweb, they told him there weren't any problems. He then phoned Telkom and they told him they cut off his line because of abuse, because apparently he was congesting the exchange. I found this weird. Can a person with a 2MB line hog down an entire exchange by himself and can telkom cut his access because of it?
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Ok wait, I just asked him again. He said that the exchange shebam he got off a google search. He says Telkom cut his access and wouldn't tell him over the phone why they disabled his line. All they would tell him over the phone is "go to a telkom branch" and nothing more. Any ideas?
 
This *could* be due to a billing issue of sorts.

Arksun said:
Ok wait, I just asked him again. He said that the exchange shebam he got off a google search. He says Telkom cut his access and wouldn't tell him over the phone why they disabled his line. All they would tell him over the phone is "go to a telkom branch" and nothing more. Any ideas?
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Slamz said:
anyone knows how i can cancel my OW account? called many times and been holding for ages!!!
...........
and to top it all off... this is basically a 60 day notice period instead of the 30 days.. (i know how calender months works, but sensibly OW is ripping us off - just my opinion)
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Instead of having an account just do a month by month top up via credit card, slightly more expensive however when end of month is reached , instant cut off, no extra months billing.

I have been doing this for almost a year on OW, most months a 2mb account over Dec i did a 4 mg and if i am goin to be away for half a month or so then i will grab a 1 mg account.

It is one of the best features any provider can offer, and the biggest reason i went with OW.
If they dropped this facility i would be gone in a heart beat, because i despise monthly billing accounts.

I have had no problems, other than sometimes the new user name/pw takes a while to come through over weekends or after hours.
 
Hi Nanfeishen,

Thank you for your valuable feedback.

We are actually going to be extending this offering with some new products available for instant, once off purchase via credit card.

No contract, no cancellation notice, and the account will automatically expire at the end of the month you bought it in.

Watch this space

Nanfeishen said:
Instead of having an account just do a month by month top up via credit card, slightly more expensive however when end of month is reached , instant cut off, no extra months billing.

I have been doing this for almost a year on OW, most months a 2mb account over Dec i did a 4 mg and if i am goin to be away for half a month or so then i will grab a 1 mg account.

It is one of the best features any provider can offer, and the biggest reason i went with OW.
If they dropped this facility i would be gone in a heart beat, because i despise monthly billing accounts.

I have had no problems, other than sometimes the new user name/pw takes a while to come through over weekends or after hours.
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Are you guys going to refresh your business capped options any time?

I'm looking to move from an uncapped account to a capped account but there is nothing in the 150GB range, what would you suggest?
 
cableguy said:
Hi Nanfeishen,

Thank you for your valuable feedback.

We are actually going to be extending this offering with some new products available for instant, once off purchase via credit card.

No contract, no cancellation notice, and the account will automatically expire at the end of the month you bought it in.

Watch this space
Click to expand...

You are welcome

I seldom compliment S.A. businesses, but in this instant , thank you :)
 
Youtube is useless atm. Can't even stream at 360p on my 4Mbps account.
 
New Linux distro of Thrones is out. Expect heavy shaping today.
 
Last edited:
Game of Thrones Season 4, Lost and a whole range of other shows were released last night + a new Linux Distro, which means a jam packed day of heavy heavy downloads. This will ultimately result in some heavier shaping until these clear.

We will be throwing some more bandwidth into the mix for the next 2 days after hours, which should help us clear this asap



racer said:
yes, please tell us if there's anything wrong today? gmail is timing out, and youtube only works at 144p...
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Yes, we are currently working on our new Capped packages.

There is however a technical development aspect that needs to be completed before we can go live.

Pricing looks GREAT, and so will the options!

DrJohnZoidberg said:
Are you guys going to refresh your business capped options any time?

I'm looking to move from an uncapped account to a capped account but there is nothing in the 150GB range, what would you suggest?
Click to expand...
 
cableguy said:
Game of Thrones Season 4, Lost and a whole range of other shows were released last night + a new Linux Distro, which means a jam packed day of heavy heavy downloads. This will ultimately result in some heavier shaping until these clear.

We will be throwing some more bandwidth into the mix for the next 2 days after hours, which should help us clear this asap
Click to expand...

Sorry cableguy, i'm trying to reply to emails NOW, after hours bandwidth isn't going to help me. I can't be expected to stop working for a day because new TV series are making an appearance. i thought shaping was meant to protect people using email/websites from downloads? what's the point of shaping if we're all stuck in the same traffic jam? things like gmail and google maps should have TOP priority and shove all the tv series to one side. that's how shaping works....
 
The network is just generally busy today from all sorts, not just series.

If you feel that the issue is not related to the shaping, but rather a fault, please PM myself so that I can test your account out on my ADSL line

racer said:
Sorry cableguy, i'm trying to reply to emails NOW, after hours bandwidth isn't going to help me. I can't be expected to stop working for a day because new TV series are making an appearance. i thought shaping was meant to protect people using email/websites from downloads? what's the point of shaping if we're all stuck in the same traffic jam? things like gmail and google maps should have TOP priority and shove all the tv series to one side. that's how shaping works....
Click to expand...
 
cableguy said:
The network is just generally busy today from all sorts, not just series.

If you feel that the issue is not related to the shaping, but rather a fault, please PM myself so that I can test your account out on my ADSL line
Click to expand...

nope, its probably related to the shaping as the account has been top notch until just earlier this morning.
 
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