OpenWeb ADSL Feedback Thread (Pt2)

Hulu Plus not streaming in HD during the day? I'm on OW Gold. Is streaming shaped during the day? If so, this is horse dung.
 
Same line, from a Telkom account.

\

:/
:/ :/ :/ :/ :/ :/

This is not acceptable daytime shaping.

And this is definitely shaping, because all my downloads start out super fast and a few seconds later the shaper 'realises' I'm downloading something, then my speeds degrade.
 
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Money reversed! Suck it Openweb.

[email protected] that was one of my accounts, so lets start sharing and see how many people were using it.

Magically it had authentication issues one friday night after working seamlessly for a few months.............was given a new account, then the ***** started.
 
Zewp said:
Same line, from a Telkom account.

\

:/
:/ :/ :/ :/ :/ :/

This is not acceptable daytime shaping.

And this is definitely shaping, because all my downloads start out super fast and a few seconds later the shaper 'realises' I'm downloading something, then my speeds degrade.
Click to expand...

Vote with your wallet. Openweb's been disgusting as f**k in the last 6 months.
 
Kryptonite said:
Magically it had authentication issues one friday night after working seamlessly for a few months.............was given a new account, then the ***** started.
Click to expand...

This really makes me wonder. About three years back I was on a VB account and suddenly everyone who had those accounts randomly started having authentication issues which then meant they were assigned new accounts on a different network. At the time Openweb's excuse was that they had problems with the VB provider and couldn't come to an agreement, but I always thought Openweb had just decided to drop VB and phased out the accounts by rendering people's accounts unable to authenticate at random.

I wonder if this is not maybe the case with my account right now? It has been working flawlessly since July 2012 with the worst shaping being roughly 60% during business hours. Now suddenly I'm shaped into the ground because they want me to contact them so that they can move me to another account which will undoubtedly not perform half as good. And it's definitely shaping, because it started at 12pm sharp and I can guarantee you that it will be lifted tonight at either 5pm, 7pm or 11pm. I had the exact same issues after I lost my VB account in 2012. Also, my upload speeds and latencies are perfect, which is usually an indication that your downloads are being shaped.

Why now suddenly am I experiencing these issues? Maybe they've decided I use too much for what I pay and they want to move me to an account that is shaped more heavily? Maybe they're angry because I've been posting negative things the past two weeks and now they're trying to spite me with me having no way to prove it? It wouldn't be the first time, seeing as people in the past have often said their speeds suddenly degraded severely after they lodged complaints about the service. Or maybe I've been using the account myself all this time and today of all days they've decided to give my details to another customer?

Nobody can be sure, because that's the thing with Openweb. Because they do everything on the sly and because they are the least transparent ISP out there, nobody can with certainty say anything and OpenWeb can just laugh it off as conspiracy theories on the forums.

The only thing I can tell you is that if I were to submit a support ticket right now, they would refuse to investigate or fix my account. No, they would simply assign me another one.

Where is cableguy anyway?
 
Hi Zewp

I'm here!

Please drop me a PM so that I can have a look

Zewp said:
This really makes me wonder. About three years back I was on a VB account and suddenly everyone who had those accounts randomly started having authentication issues which then meant they were assigned new accounts on a different network. At the time Openweb's excuse was that they had problems with the VB provider and couldn't come to an agreement, but I always thought Openweb had just decided to drop VB and phased out the accounts by rendering people's accounts unable to authenticate at random.

I wonder if this is not maybe the case with my account right now? It has been working flawlessly since July 2012 with the worst shaping being roughly 60% during business hours. Now suddenly I'm shaped into the ground because they want me to contact them so that they can move me to another account which will undoubtedly not perform half as good. And it's definitely shaping, because it started at 12pm sharp and I can guarantee you that it will be lifted tonight at either 5pm, 7pm or 11pm. I had the exact same issues after I lost my VB account in 2012. Also, my upload speeds and latencies are perfect, which is usually an indication that your downloads are being shaped.

Why now suddenly am I experiencing these issues? Maybe they've decided I use too much for what I pay and they want to move me to an account that is shaped more heavily? Maybe they're angry because I've been posting negative things the past two weeks and now they're trying to spite me with me having no way to prove it? It wouldn't be the first time, seeing as people in the past have often said their speeds suddenly degraded severely after they lodged complaints about the service. Or maybe I've been using the account myself all this time and today of all days they've decided to give my details to another customer?

Nobody can be sure, because that's the thing with Openweb. Because they do everything on the sly and because they are the least transparent ISP out there, nobody can with certainty say anything and OpenWeb can just laugh it off as conspiracy theories on the forums.

The only thing I can tell you is that if I were to submit a support ticket right now, they would refuse to investigate or fix my account. No, they would simply assign me another one.

Where is cableguy anyway?
Click to expand...
 
cableguy said:
I would need to perform some tests on your account to see what kind of results I get
Click to expand...

See cableguy, that's the problem. I don't want to be assigned another account. My account has performed perfectly the past two years and I don't want to lose it.

I know you think I'm being difficult, but the only reason I'm reacting this way is because of past experiences with Openweb. In 2012 I lost an account that ran as well as this one does and after that I had several months of internet hell where Openweb kept moving me from account to account until eventually I was placed on this account that performs okay. I do not want to go through that process again, so do you understand why I'm apprehensive about being assigned a new account?

I don't understand why accounts sometimes can't be fixed. If I email Mweb or Afrihost right now and tell them I have problems with my account, they fix those problems. They will never assign me new account details.
 
PostmanPot said:
Edit: I would strongly suggest going back to these posts about the IS user portal, which also coincided with the blocking of the IS portal, and MrBEEP's hiatus.

http://mybroadband.co.za/vb/showthr...read-(Pt2)?p=12259016&viewfull=1#post12259016

I trust this isn't so tiresome any longer.
Click to expand...

Just read through the posts on the above link. It's really starting to make me rethink Openweb. :(
MrBEEP pretty much beat around the bush the whole time. Never really explained anything.
 
cableguy said:
Gamers King would have a higher priority, however, the Gamers King accounts are currently sold out :(
Click to expand...

Can I ask that you list all your accounts in order of priority? So we atleast know which accounts are better than others...
 
Hi Zewp

I will ensure your account is not moved.

I will get the senior guys to take a look at it for you

Zewp said:
See cableguy, that's the problem. I don't want to be assigned another account. My account has performed perfectly the past two years and I don't want to lose it.

I know you think I'm being difficult, but the only reason I'm reacting this way is because of past experiences with Openweb. In 2012 I lost an account that ran as well as this one does and after that I had several months of internet hell where Openweb kept moving me from account to account until eventually I was placed on this account that performs okay. I do not want to go through that process again, so do you understand why I'm apprehensive about being assigned a new account?

I don't understand why accounts sometimes can't be fixed. If I email Mweb or Afrihost right now and tell them I have problems with my account, they fix those problems. They will never assign me new account details.
Click to expand...
 
Kryptonite said:
Money reversed! Suck it Openweb.

[email protected] that was one of my accounts, so lets start sharing and see how many people were using it.

Magically it had authentication issues one friday night after working seamlessly for a few months.............was given a new account, then the ***** started.
Click to expand...

If you're referring to the recent MTN authentication issues, every ISP using MTN as their upstream provider had problems.
 
In 6 hours my account would of been a 100% for 72 hours. Let's see if it can hold up :D
 
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