OpenWeb ADSL Feedback Thread (Pt2)

Not sure how to prove that they were on different packages (one guy cancelled his account now). They have completely different line speeds however, the one with the support ticket having a 4mbps line and the other a 2mbps line. The 4mbps guy also had Titan Uncapped or something similarly bottom-tier while the 2mbps had a slightly more premium account.

PostmanPot can confirm that the accounts had the same password as I forwarded the emails to him.

Email 1:

From: [email protected] [mailto:[email protected]]
Sent: 09 April 2014 12:18 PM
To: [redacted]
Subject: Your new OpenWeb Account Details!

Dear [redacted]

Welcome to the OpenWeb family!!

[redacted], you are now a member of the Elite!
Those that demand only the best. In other words, you're an OpenWebber!

OpenWeb Account Details:

User Name : [email protected]
Password : [redacted]

If you would like step by step instructions on how to setup your router with your shiny new OpenWeb ADSL account, please download our OpenWeb Router Setup Guide from this link: http://www.openweb.co.za/setup/OWRouterSetupGuide.pdf

OpenWeb Service Centre:
Monday to Friday, 08:30am to 17:00pm

0861 22 44 66
[redacted], thank-you for becoming part of the family that cares, the family of OpenWeb.


Kind Regards
OpenWeb Team

Email preferences available once logged into your personal Control Panel


Email 2:

Ticket History Zelda Coetzee (Staff) Posted On: 09 April 2014 02:56 PM

Hi [redacted]

I have moved you to this alternate routing account:

Username: [email protected]
Password: [redacted]

Please logon and provide feedback

Kind regards
Leon
Senior Engineer (Core Network)
 
Lol. uitgevang :) Openweb reps won't have any comment on this, as they don't grace us with their presence anymore. A dishonest presence that is :p

Now where are all those people that told PostmanPot and I to take off our tin hats of conspiracy :p

Messugga said:
Not sure how to prove that they were on different packages (one guy cancelled his account now). They have completely different line speeds however, the one with the support ticket having a 4mbps line and the other a 2mbps line. The 4mbps guy also had Titan Uncapped or something similarly bottom-tier while the 2mbps had a slightly more premium account.

PostmanPot can confirm that the accounts had the same password as I forwarded the emails to him.

Email 1:

From: [email protected] [mailto:[email protected]]
Sent: 09 April 2014 12:18 PM
To: [redacted]
Subject: Your new OpenWeb Account Details!

Dear [redacted]

Welcome to the OpenWeb family!!

[redacted], you are now a member of the Elite!
Those that demand only the best. In other words, you're an OpenWebber!

OpenWeb Account Details:

User Name : [email protected]
Password : [redacted]

If you would like step by step instructions on how to setup your router with your shiny new OpenWeb ADSL account, please download our OpenWeb Router Setup Guide from this link: http://www.openweb.co.za/setup/OWRouterSetupGuide.pdf

OpenWeb Service Centre:
Monday to Friday, 08:30am to 17:00pm

0861 22 44 66
[redacted], thank-you for becoming part of the family that cares, the family of OpenWeb.


Kind Regards
OpenWeb Team

Email preferences available once logged into your personal Control Panel


Email 2:

Ticket History Zelda Coetzee (Staff) Posted On: 09 April 2014 02:56 PM

Hi [redacted]

I have moved you to this alternate routing account:

Username: [email protected]
Password: [redacted]

Please logon and provide feedback

Kind regards
Leon
Senior Engineer (Core Network)
Click to expand...
 
Wackyza said:
Lol. uitgevang :) Openweb reps won't have any comment on this, as they don't grace us with their presence anymore. A dishonest presence that is :p

Now where are all those people that told PostmanPot and I to take off our tin hats of conspiracy :p
Click to expand...

tinfoil-hat-ancient-aliens-MAYAN-CALENDAR.jpg
 
Hehe +1 for the supplying the proof above. Secondly, I have voted with my wallet and my cancellation was confirmed this morning.
:/ just got to wait until end of June suppose its a small price to pay in the end.
 
Beep, your prolonged silence confirms that you don't give a fsuck about your poor clients. Congrats for winning the worst ISP of the year 2014 award.
 
Screenshot taken thanks, before this thread gets deleted and some of us banned.

Busted!!!
 
Last edited:
It's already shared among multiple users by Openweb so who ever uses the account additionally can expect a certain 'level' of service. And if you are not happy with that service, its your lines fault and you will have to contact Telkom :D :p

Zewp said:
If anyone wants a free account, the password is 1122. :whistle:
Click to expand...
 
Wackyza said:
It's already shared among multiple users by Openweb so who ever uses the account additionally can expect a certain 'level' of service. And if you are not happy with that service, its your lines fault and you will have to contact Telkom :D :p
Click to expand...

Just some of the many excuses used to keep the client in the dark while money is extorted from them.

Faulty router
Shaped product
Downloading has caused the shaper to kick in

etc. etc.
 
The cherry on the CAEKE was at a stage I had a Gamers King and a Gold account to test my theory. And as terrible as the performance was on the Gamers King in business hours (20-40kb/s on most protocols even so called real time services), it sometimes out performed the Gold in business hours. LOL

PostmanPot said:
Just some of the many excuses used to keep the client in the dark while money is extorted from them.

Faulty router
Shaped product
Downloading has caused the shaper to kick in

etc. etc.
Click to expand...
 
Just send a pm to rpm and maybe if he gets a lot of links to the previous page of this thread he might do something about it.

If not, at least we know that OpenWeb has got this site on their payroll.
 
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