OpenWeb ADSL Feedback Thread (Pt2)

chelseaboy94 said:
http://businesstech.co.za/news/columns/57789/throttling-is-ridiculous-isp/ :D He's here. I can feel his presence. It's so cold.

This guy's clearly a pathological liar. He publicly denounces other ISPs for throttling their clients but he's been doing the same thing to us and the worst part is that he doesn't even acknowledge it. So despicable :sick:
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You might want to tone down the wild accusations there...MrBeep has his flaws but he does genuinely try and is quite willing to go out of his way to do so.

Paul Hjul said:
I find it odd though that you still see OpenWeb banners and stuff on this forum. Surely if you are going to evacuate a platform you aren't going to throw money at advertising on it.
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Have they announced this officially? OW has had a rep here longer & more consistently than *any* other ISP so them not posting for a bit doesn't seem sufficient to conclude that imo.
 
HavocXphere said:
Have they announced this officially? OW has had a rep here longer & more consistently than *any* other ISP so them not posting for a bit doesn't seem sufficient to conclude that imo.
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Both rep and master has left the building: Silence talks volumes, money moves both article and banner.

So robin you see now where your merry men went...
 
HavocXphere said:
You might want to tone down the wild accusations there...MrBeep has his flaws but he does genuinely try and is quite willing to go out of his way to do so.


Have they announced this officially? OW has had a rep here longer & more consistently than *any* other ISP so them not posting for a bit doesn't seem sufficient to conclude that imo.
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Any ideas why Mr. Beep stopped coming here to provide tech support? I think he's been avoiding us because he knows that we know that there's something dodgy with OW accounts.
 
HavocXphere said:
Have they announced this officially? OW has had a rep here longer & more consistently than *any* other ISP so them not posting for a bit doesn't seem sufficient to conclude that imo.
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I don't think they would announce departing from the platform.
 
chelseaboy94 said:
Any ideas why Mr. Beep stopped coming here to provide tech support?
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A recent influx of users saying stuff like this might have something to do with it

chelseaboy94 said:
This guy's clearly a pathological liar.
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chelseaboy94 said:
Mr. Beep, you could've been in jail for being so fsucking cheating in a 1st world country.
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As I said he tries, but given the tone in this thread lately I'm not at all surprised he isn't posting - I certainly wouldn't in his shoes.
 
Paul Hjul said:
I don't think they would announce departing from the platform.
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Fair enough - I still don't see OW giving up on mybb though...he fielded a 1:1 interview with biztech/mybb yesterday. I think MrBeep has just had enough of all the BS...that theory seems to be supported by the OW being someone other than mrbeep (again first time in like the entire history of mybb)...
 
HavocXphere said:
As I said he tries, but given the tone in this thread lately I'm not at all surprised he isn't posting - I certainly wouldn't in his shoes.
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The Tone?

He ran with tail between legs, hes rep did the same when they where caught out.

Unless of course you are one of those denialists here.

HavocXphere said:
Fair enough - I still don't see OW giving up on mybb though...he fielded a 1:1 interview with biztech/mybb yesterday. I think MrBeep has just had enough of all the BS...that theory seems to be supported by the OW being someone other than mrbeep (again first time in like the entire history of mybb)...
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The BS, right.

Denialist you are then.
 
The BS right:

Messugga said:
Not sure how to prove that they were on different packages (one guy cancelled his account now). They have completely different line speeds however, the one with the support ticket having a 4mbps line and the other a 2mbps line. The 4mbps guy also had Titan Uncapped or something similarly bottom-tier while the 2mbps had a slightly more premium account.

PostmanPot can confirm that the accounts had the same password as I forwarded the emails to him.

Email 1:

From: [email protected] [mailto:[email protected]]
Sent: 09 April 2014 12:18 PM
To: [redacted]
Subject: Your new OpenWeb Account Details!

Dear [redacted]

Welcome to the OpenWeb family!!

[redacted], you are now a member of the Elite!
Those that demand only the best. In other words, you're an OpenWebber!

OpenWeb Account Details:

User Name : [email protected]
Password : [redacted]

If you would like step by step instructions on how to setup your router with your shiny new OpenWeb ADSL account, please download our OpenWeb Router Setup Guide from this link: http://www.openweb.co.za/setup/OWRouterSetupGuide.pdf

OpenWeb Service Centre:
Monday to Friday, 08:30am to 17:00pm

0861 22 44 66
[redacted], thank-you for becoming part of the family that cares, the family of OpenWeb.


Kind Regards
OpenWeb Team

Email preferences available once logged into your personal Control Panel


Email 2:

Ticket History Zelda Coetzee (Staff) Posted On: 09 April 2014 02:56 PM

Hi [redacted]

I have moved you to this alternate routing account:

Username: [email protected]
Password: [redacted]

Please logon and provide feedback

Kind regards
Leon
Senior Engineer (Core Network)
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Kryptonite said:
Hi all

If you suspect that you have been duped by signing up with openweb and getting half speeds or no speeds, please email [email protected] with all the details. I have taken this route as i am fairly upset that my account was shared amongst users bar myself. I had a gold account that barely worked and managed to ascertain that it was in use by another person in CPT which is not fair. I paid the full amount for my account but never really got the service.

I view this as fraud and IS are assisting me with this, once done i'll be taking openweb to small claims court to reverse the money. will keep you all posted as this is all hinging on IS providing me with the details.

The bottom line here is Telkom and IS kept being blamed for all the OW issues and that detracts from their brand value they have. Openweb will need to show hard proof in the court that it wasnt them and i have all their feedback in writing which does make life easier.
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PostmanPot said:
Good stuff, deserves its own thread so more can follow suit.
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ah - missed that drama. Ignore my previous posts then...at 277 pages I must admit I haven't been reading all of the thread.
 
HavocXphere said:
ah - missed that drama. Ignore my previous posts then...at 277 pages I must admit I haven't been reading all of the thread.
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Ok, you are forgiven.

HavocXphere said:
oh cry me a river. Have you read all 277 pages?
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No excuses. It takes about an hour to read those 277 pages. It's worth your while, mate.

DJ used to be a big fan of OW a few months ago and now he hates Mr. Beep with a passion :D How did it happen? Read those 277 pages!
 
HavocXphere said:
You might want to tone down the wild accusations there...MrBeep has his flaws but he does genuinely try and is quite willing to go out of his way to do so.


Have they announced this officially? OW has had a rep here longer & more consistently than *any* other ISP so them not posting for a bit doesn't seem sufficient to conclude that imo.
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Actually they have. The start of it was the unsticky'ing of the Openweb feedback thread and then suddenly silence on their part.

I cant find it now to quote but some time after that people were replied to via private msg from Cableguy and MrB33p stating that this is not an official support channel anymore. If you have any queries you will have to lodge them via the call centre. If i manage to find the quote i will post it here :)
 
Wackyza said:
Actually they have. The start of it was the unsticky'ing of the Openweb feedback thread and then suddenly silence on their part.

I cant find it now to quote but some time after that people were replied to via private msg from Cableguy and MrB33p stating that this is not an official support channel anymore. If you have any queries you will have to lodge them via the call centre. If i manage to find the quote i will post it here :)
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this?

cableguy said:
OpenWeb Support Options:


Get in contact with us

There are several ways to contact OpenWeb.
The suggested method is to email us, at one of our email addresses:

For Sales Department:[email protected]
For Support Department:[email protected]
For Any Account Queries:[email protected]


Contact Center Office Hours:

- Our Phone Call Center is open from Monday to Friday (08:30am - 17:00pm)

- Our E-mail Contact Center is open Monday to Sunday from 8:00 to 21:00

The above is the quickest way to get a fault or issue investigated and resolved.
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Is it possible to send a disconnect command, (where the service is interrupted for 1 to 5 seconds), on ISP level to 1 specific user, then it takes that user 2 min to reconnect?
 
chelseaboy94 said:
DJ used to be a big fan of OW a few months ago and now he hates Mr. Beep with a passion :D How did it happen? Read those 277 pages!
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Correction: I don't hate Mr Beep. Not in the slightest. I think their actions as a company have been sub-par and it has tarnished the company brand for me, but that doesn't mean that I hate Keoma - far from it.

I have a lot of respect for the business Keoma built.

I also think that it's high time that I disclaim this with the fact that I will be launching a new ISP on to the South African market in a few weeks' time, and while this immediately makes one think that I'd knock the competition, that's not the case. Afrihost can attest to this, and I have for many years been taking ISPs to task...
 
DJ... said:
Correction: I don't hate Mr Beep. Not in the slightest. I think their actions as a company have been sub-par and it has tarnished the company brand for me, but that doesn't mean that I hate Keoma - far from it.

I have a lot of respect for the business Keoma built.

I also think that it's high time that I disclaim this with the fact that I will be launching a new ISP on to the South African market in a few weeks' time, and while this immediately makes one think that I'd knock the competition, that's not the case. Afrihost can attest to this, and I have for many years been taking ISPs to task...
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Awesome news! Grats. Im in the market for a new isp currently. Well an additional one. Looking forward to seeing your product line.
 
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