OpenWeb ADSL Feedback Thread (Pt2)

I'm really NOT happy with this account. It looks like a simple 1Mbps uncapped account.

R299 for a 50GB hybrid account that is rate limited to a max of 1Mbps. That is false advertising. Wonder if I can have the purchase reversed on my bank card.....

10pm at night with a4Mbps line on a private torrent site and I'm not able to download @ more than 100KB/s......... No doubt its a 1Mbps uncapped account so I'm furious they can so blatantly commit fraud....

8d68744d-1289-4a1a-8fe1-3e3bd4c5afafopenweb.png
 
Within 7 days you are permitted cool down AFAIK.

cavedog said:
I'm really NOT happy with this account. It looks like a simple 1Mbps uncapped account.

R299 for a 50GB hybrid account that is rate limited to a max of 1Mbps. That is false advertising. Wonder if I can have the purchase reversed on my bank card.....

10pm at night with a4Mbps line on a private torrent site and I'm not able to download @ more than 100KB/s......... No doubt its a 1Mbps uncapped account so I'm furious they can so blatantly commit fraud....

8d68744d-1289-4a1a-8fe1-3e3bd4c5afafopenweb.png
Click to expand...
 
Necuno said:
Within 7 days you are permitted cool down AFAIK.
Click to expand...

Yes because I think its blatant fraud from them. They sell it as a 6Mbps unshaped capped account. I'm not even able to reach any speeds over 1Mbps so I'm sure its a 1Mbps account which they are selling and ripping people off. That is fraud.
 
cavedog said:
I'm really NOT happy with this account. It looks like a simple 1Mbps uncapped account.

R299 for a 50GB hybrid account that is rate limited to a max of 1Mbps. That is false advertising. Wonder if I can have the purchase reversed on my bank card.....

10pm at night with a4Mbps line on a private torrent site and I'm not able to download @ more than 100KB/s......... No doubt its a 1Mbps uncapped account so I'm furious they can so blatantly commit fraud....

8d68744d-1289-4a1a-8fe1-3e3bd4c5afafopenweb.png
Click to expand...

Exact same problem here. Atleast you're lucky to get 100kBps - I'm barely managing 50kBps on a Sunday night.
 
According to Openweb, the network is extremely busy the entire day, and only quietens down at 23:00 till 06:00 "for an evening of download fun". This means I only get my advertised line speed for 30% of the month.

Waste of money in my opinion.
 
Is it just me or is NNTP ports COMPLETELY cut off?

I'm getting 0 kbs from SABnzbd, yet steam and http, etc work fine?
 
Glad I'm leaving at the end of the month:whistle:, browsing is slow and I dont want to know what downloads look like:sick:

Ping is a bit high...
3622626270.png
 
Last edited:
I went straight for the head via IS and seems like its not going to work... IS consulted with openweb which has emailed me explaining how the account works. Same old story and saying that getting less than 1Mbps on p2p and usenet 1am on Saturday and Sunday morning is normal due to the network being very busy.

Wow they must have a lot of users........:wtf:
 
cavedog said:
I went straight for the head via IS and seems like its not going to work... IS consulted with openweb which has emailed me explaining how the account works. Same old story and saying that getting less than 1Mbps on p2p and usenet 1am on Saturday and Sunday morning is normal due to the network being very busy.

Wow they must have a lot of users........:wtf:
Click to expand...

A lot of ex-MWEB abusers.
 
Sigh, back to this thread I come.

I experienced some terrible speeds/latency over the last week or so and requested OW reset my port (as that has cured this in the past), but sadly the issue remains. I performed a Speedtest at around 1pm today and (when I eventually loaded the site) saw a result of 38ms / 0.69Mbps DOWN / 0.39Mbps UP on my 4mb OW Unshaped product.

I contacted OW and gave them this result along with a tracert. Leon replied, unsurprisingly, that the issue is on my side and I should contact Telkom. :whistle:

I immediately switched to my prepaid WA account and repeated the Speedtest. Results - 65ms / 3.50Mbps DOWN / 0.49Mbps UP . I reported the above, asking how Telkom could possibly be the problem.

That was 2.5hrs ago and I've heard nothing back. I can only assume that because they don't have the old "traffic based shaping" excuse to fall back on since I'm on an Unshaped product now that there are no more excuses to give.
 
Iwojima said:
Sigh, back to this thread I come.

I experienced some terrible speeds/latency over the last week or so and requested OW reset my port (as that has cured this in the past), but sadly the issue remains. I performed a Speedtest at around 1pm today and (when I eventually loaded the site) saw a result of 38ms / 0.69Mbps DOWN / 0.39Mbps UP on my 4mb OW Unshaped product.

I contacted OW and gave them this result along with a tracert. Leon replied, unsurprisingly, that the issue is on my side and I should contact Telkom. :whistle:

I immediately switched to my prepaid WA account and repeated the Speedtest. Results - 65ms / 3.50Mbps DOWN / 0.49Mbps UP . I reported the above, asking how Telkom could possibly be the problem.

That was 2.5hrs ago and I've heard nothing back. I can only assume that because they don't have the old "traffic based shaping" excuse to fall back on since I'm on an Unshaped product now that there are no more excuses to give.
Click to expand...

Perhaps Leon "mr beep" us stuck at:

[ unshare user ] [ share user ]
 
Leon's response to clarifying how Telkom could cause issues with only OW and not my pre-paid WA account:


This is not uncommon.

We have now tested your account on 4 x of our test lines scattered across South Africa, and they are all maxing out our lines.

Even torrents are running at full speed currently.

I will perform a port reset on your line, but this will probably only resolve your issue temporarily, until the core issue is resolved with Telkom."
Click to expand...

Now as someone in the IT business I may not be a network specialist, but I know what may be plausible and what sounds like utter bull****. This would be the latter.

Stuck between a rock and a hard place now. Yes, I could call Telkom and when they (eventually) get around to sending someone out to diagnose the problem there are 2 scenarios:
1) If I tell the techie that one ISP is fine and another isn't I know the response will be "Well your ISP is the problem.
2) If I don't mention the above and the techie tests a Telkom account, inevitably seeing no issue when he does the conclusion will be the same.

In both I have to foot the bill for a callout for an issue that isn't Telkom's.
 
Last edited:
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X