You do know that many people "theorize" that speedtest is prioritised on most ISPs networks and is normally a relatively poor indication of download speed or performance.
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OpenWeb ADSL Feedback Thread (Pt2)
- Thread starter bwana
- Start date
You do know that many people "theorize" that speedtest is prioritised on most ISPs networks and is normally a relatively poor indication of download speed or performance.
wingnut771
Honorary Master
Use another IS provider like Incredible Connection or Plugg.
e4et
Expert Member
I also upgraded to the 2meg capped unshaped account. Today is my first day on it, but the speeds were "bleh" when I tested this morning before coming to work. I sent ow an email to verify my account had in fact been migrated fully to the new account.
They advised I contact Telkom to inform them that I'm now on a capped account and that they do some troubleshooting as to my low sync on the line.
They advised I contact Telkom to inform them that I'm now on a capped account and that they do some troubleshooting as to my low sync on the line.
Conack
Expert Member
Signed up for a free 2gb account.
"Still awaiting your EFT of R0.00" - and it's about 2 hours after signup.
Do I just wait it out?
"Still awaiting your EFT of R0.00" - and it's about 2 hours after signup.
Do I just wait it out?
Only getting +- 130Kbps on a 2Mbit line with a 4Mb OW Home uncapped account - across the board on all protocols. 
Not too happy since it's weekend and I thought it would run full speed like my old account, but content with the fact that it downloads at full speed after midnight, every day.
(Telkom doesn't really classify weekends as off-peak either, so downloading with that account on a weekend will severely impact your "rating"... not good either)
So I guess it's still better than a Telkom account in the end.
Plus once telkom actually refreshes my line to 4Mb, the full speed downloads during the night will make up for the slower speed during the day on a weekend.
I still think the 4Mb Home uncapped is a great deal
Not too happy since it's weekend and I thought it would run full speed like my old account, but content with the fact that it downloads at full speed after midnight, every day.
(Telkom doesn't really classify weekends as off-peak either, so downloading with that account on a weekend will severely impact your "rating"... not good either)
So I guess it's still better than a Telkom account in the end.
Plus once telkom actually refreshes my line to 4Mb, the full speed downloads during the night will make up for the slower speed during the day on a weekend.
I still think the 4Mb Home uncapped is a great deal
waynehooper
Senior Member
What is OpenWeb's cancellation period for Capped accounts? Is it a calendar month (as in the terms and conditions) or Month to Month as on their Pricing & Plans page (which I understand to be cancel in current month, to end at the end of that same month!)
DrJohnZoidberg
Honorary Master
I believe its one calendar month for any account (capped or uncapped). Month-to-month just means there are no longterm contracts.
waynehooper
Senior Member
Thank you. Wanted to make sure before I pushed the button....
Just note you have to cancel before the 25th of the previous month for it to be cancelled by the end of the following month.
waynehooper
Senior Member
Thanks for the warning...
aggressiveGrey
Senior Member
- Joined
- Nov 11, 2013
- Messages
- 616
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- 59
HAving the same problem, seems like my home uncapped is being shaped to the bone. Facebook takes like 2mins to open
Email support asking about shaping and why so on the weekend. they said because its month end. my gold uncapped never had this issue. blegh
Email support asking about shaping and why so on the weekend. they said because its month end. my gold uncapped never had this issue. blegh
How does that even make sense for uncapped accounts...?
Chevron
Serial breaker of phones
Month to month usually means 1 month notice. So both correct.
aggressiveGrey
Senior Member
- Joined
- Nov 11, 2013
- Messages
- 616
- Reaction score
- 59
Facebook takes ages to load.
not sure if shaping or above.
any ideas
e4et
Expert Member
I am on the capped and mine is @mynetwork.co.za
aggressiveGrey
Senior Member
- Joined
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- 59
T_______________________________T
Steam downloads peaking at 35kb/s on a saturday night 10pm.
Waiting till midnight then boooooom 218kbs
Steam downloads peaking at 35kb/s on a saturday night 10pm.
Waiting till midnight then boooooom 218kbs
My cancellation story
I'm a long-time openweb client (>3 years) on Gold 2Mbps and I finally decided to call it quits and cancelled my account. I thought in the interests of consumer activism I would add my voice to the number who have posted here following a similar path (I've read the forums over the years but never registered to post until now). Short summary: During most of those 3+ years I was quite happy with openweb even though i thought their methods (frequent account changes, vague answers on shaping/contention, "only 133 account left!" etc) were a bit unorthodox. I often got full line speed for weeks at a time... until this year.
The main thing I want from an ISP is reliable browsing, quick download of small (up to 20-30 MB) files and to be able to leave large downloads / torrents on 24/7 and i'm perfectly OK if they get shaped to say 10% of line speed most of the time (though SOME of the time I expect closer to 100%) and even less than that as long as its not too often. Considering the premium price paid for a GOLD account, this all seemed reasonable.
Here is my current experience: daytime internet is useless on ALL protocols. Sometimes just slow, sometimes too slow for pages to even load. Everything runs "OK" at night and on weekends, but still, I notice that my line speed might as well be theoretical because I NEVER get that, even in short bursts. This doesn't seem to me like "shaping", i.e. where SOME protocols are given lower priority, it is more akin to what I would call "throttling", i.e. an overall reduction in maximum bandwidth. Definately nothing that could be described as "premium" or "high-priority" network access. At the very least, it seems that openweb doesn't provision enough bandwidth for their customer base.
So I finally decided (after months of hoping that it will get better by itself) that the situation is intolerable. I emailed their support complaining, they ask for a traceroute and a speedtest.net test. Now here I think is some deviousness on their part: speedtest.net gives me full line speed, but other speed tests, including my own web server on a http download gives about 10% of line speed. The lesson: DON'T BELIEVE SPEEDTEST.NET on openweb accounts - it seems to be prioritised for fast speed. When I persisted in my complaint they basically told me that "they shape during busy times" (i.e. i have unrealistic expectations) and recommended that I get an capped unshaped account. So, no joy or even hope of improvement, and I cancelled. Too bad I'm stuck with them until the end of December, given that I failed to cancel before 25 October.
I'm a long-time openweb client (>3 years) on Gold 2Mbps and I finally decided to call it quits and cancelled my account. I thought in the interests of consumer activism I would add my voice to the number who have posted here following a similar path (I've read the forums over the years but never registered to post until now). Short summary: During most of those 3+ years I was quite happy with openweb even though i thought their methods (frequent account changes, vague answers on shaping/contention, "only 133 account left!" etc) were a bit unorthodox. I often got full line speed for weeks at a time... until this year.
The main thing I want from an ISP is reliable browsing, quick download of small (up to 20-30 MB) files and to be able to leave large downloads / torrents on 24/7 and i'm perfectly OK if they get shaped to say 10% of line speed most of the time (though SOME of the time I expect closer to 100%) and even less than that as long as its not too often. Considering the premium price paid for a GOLD account, this all seemed reasonable.
Here is my current experience: daytime internet is useless on ALL protocols. Sometimes just slow, sometimes too slow for pages to even load. Everything runs "OK" at night and on weekends, but still, I notice that my line speed might as well be theoretical because I NEVER get that, even in short bursts. This doesn't seem to me like "shaping", i.e. where SOME protocols are given lower priority, it is more akin to what I would call "throttling", i.e. an overall reduction in maximum bandwidth. Definately nothing that could be described as "premium" or "high-priority" network access. At the very least, it seems that openweb doesn't provision enough bandwidth for their customer base.
So I finally decided (after months of hoping that it will get better by itself) that the situation is intolerable. I emailed their support complaining, they ask for a traceroute and a speedtest.net test. Now here I think is some deviousness on their part: speedtest.net gives me full line speed, but other speed tests, including my own web server on a http download gives about 10% of line speed. The lesson: DON'T BELIEVE SPEEDTEST.NET on openweb accounts - it seems to be prioritised for fast speed. When I persisted in my complaint they basically told me that "they shape during busy times" (i.e. i have unrealistic expectations) and recommended that I get an capped unshaped account. So, no joy or even hope of improvement, and I cancelled. Too bad I'm stuck with them until the end of December, given that I failed to cancel before 25 October.