Openweb - Be Cautious.

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Garyvdh said:
That is fine. That is their freedom of choice and their prerogative. But twice now I have seen OpenWeb come to the party. Once they offered a free month and the other time a substantial discount. Both times the offer was refused. What does that tell you? The whiners were not looking for service, they were simply trying to smear the name of the company or get refunds on expenses they did not anticipate. If it was about service an apology and making amends would be enough... but that is clearly not enough for some people. In this case I am convinced it was fishing for some free stuff. Not the first or the last time I have seen it in South Africa.
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Where has anyone suggested that anyone was requesting free stuff?

The positive points you have mentioned about Openweb are valid but have not been shown in this case. It take one slip up to lose a customer but it takes alot of hard work to make a customer smile.
 
Necuno said:
the fact still stands sustaind. any logical person who sells something off to another soul will share the full detail that it entail otherwise there simply snakes in the grass, period. besides anyone should know that the end user of your product are its thread to higher implementations.
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Rubbish. There are hundreds of transactions which take place everyday where the full terms are not disclosed. Nine times out of time when I walk into a shop and say I want product XYZ they assume that I know what it is for.

When I went to the hardware store on Saturday to buy Tile Cement they didn't spend five minutes lecturing me on the proper use of the stuff. They just assumed I knew what I was doing.
 
Garyvdh said:
Rubbish. There are hundreds of transactions which take place everyday where the full terms are not disclosed. Nine times out of time when I walk into a shop and say I want product XYZ they assume that I know what it is for.

When I went to the hardware store on Saturday to buy Tile Cement they didn't spend five minutes lecturing me on the proper use of the stuff. They just assumed I knew what I was doing.
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so the next car i sell off to you i will not tell you that the steering wheel falls off right, no need to mention everything ;)

anyways i'm going to continue with outside;

a) he should have readed the TOS
b) it should have been metioned
c) lesson now learnt get over it.
 
Necuno said:
so the next car i sell off to you i will not tell you that the steering wheel falls off right, no need to mention everything ;)
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you are talking about a second hand product, the user bought a new product. But anyway... if I was going to buy a second hand car, you can be sure I will test it thoroughly first. ;)

anyways... I've had my say. I'm out.
 
Garyvdh said:
you are talking about a second hand product, the user bought a new product. But anyway... if I was going to buy a second hand car, you can be sure I will test it thoroughly first. ;)

anyways... I've had my say. I'm out.
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about time, and you say i wine ? you posted so much i couldnt tell if you were trying to double post just to get your say in before anyone else did.

i didnt make the htread for everyone to fight with everyone else. clearly there are some f@cked up views in this country and some even more f@cked up people. what scares me is that i thought we were entering to what is to be a change for the better IE our youth making the changes that the old fashioned and arogant people in this country are clearly not willing to do.

if anything, this thread has shown that there are many young people that are to be tommorrow's leaders and shop owners that are just as arogant as our current leaders who have screwd up this country.

Sad it is ...
 
I've had some good experiences with Openweb and some bad ones.

When the 5gb SAIX account suddenly became the 4gb SAIX (at the same price) and without any prior notice, was the last time I used them.

From a customer service perspective it is a very poorly run company. It is only held together by the efforts and ingenuity of Keoma Wright. While one can applaud his ability to set matters right (sometimes after days of tearing one's hair out) you have to wonder why he allows his company to have such a dismal public face.

You only have to read through the countless threads in this ISP Discussions forum. No ISP is perfect, but generally when they stuff up, they put systems in place to improve their service. There is no evidence this has happened at Openweb.

Now I know Garyvdh and hj2k_x are loath to admit they are wrong. But they clearly are. This haphazard treatment of a new client, the shocking communications, the feeble "deal" are all symptomatic of a company that lurches from day to day in a state of administrative chaos. Mr Beep needs to get his act to together, or as I've said earlier, he should hire a competent manager who can.

Please guys, even in SA, R1300 for 3 days of internet is morally indefensible. Please don't keep defending this kind of crap.

Yes, the buyer beware, but that's no reason to condone disreputable business practices. Consumers shouldn't have to be looking over fine print every time they make a purchase. And suppliers should have the best interest of their clients in mind; guide them in making sensible and cost effective choices. Anything less than that is just not good enough - it is not service.

There is fair, and unfair. Substance over form. By any stretch the treatment the OP got from Openweb was unfair. The fact that this thread began at all is a testament to that fact.

I applaud the OP for not lying down like the "good little SA consumer" is meant to do and for fighting back against this type of commercial abuse.
 
thriel said:
about time, and you say i wine ? you posted so much i couldnt tell if you were trying to double post just to get your say in before anyone else did..
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I never said you wine... where did I say you wine?

So you just stayed away from the thread the whole night cos I was still here? :cool: Aw sorry man... you shoulda PMed me... and I woulda gone a little easier on you. No need to be embarrassed! Seriously it's just a message board. I don't bite.
 
Gatecrasher said:
Now I know Garyvdh and hj2k_x are loath to admit they are wrong. But they clearly are.
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clearly how? Please show where and how? Just cos you say so? I don't think so... sorry. Why don't we wait and see when thriel files his court case... or when wow's judge friend explains to us how the consumer protection act works. :D

Making a mistake as a consumer is sad yes.,.. Blowing R1300 on an uncapped product over three days is sad, yes.... but expecting someone else to pick up after your mess is even sadder.
 
Gatecrasher said:
I've had some good experiences with Openweb and some bad ones.

When the 5gb SAIX account suddenly became the 4gb SAIX (at the same price) and without any prior notice, was the last time I used them.

From a customer service perspective it is a very poorly run company. It is only held together by the efforts and ingenuity of Keoma Wright. While one can applaud his ability to set matters right (sometimes after days of tearing one's hair out) you have to wonder why he allows his company to have such a dismal public face.

You only have to read through the countless threads in this ISP Discussions forum. No ISP is perfect, but generally when they stuff up, they put systems in place to improve their service. There is no evidence this has happened at Openweb.

Now I know Garyvdh and hj2k_x are loath to admit they are wrong. But they clearly are. This haphazard treatment of a new client, the shocking communications, the feeble "deal" are all symptomatic of a company that lurches from day to day in a state of administrative chaos. Mr Beep needs to get his act to together, or as I've said earlier, he should hire a competent manager who can.

Please guys, even in SA, R1300 for 3 days of internet is morally indefensible. Please don't keep defending this kind of crap.

Yes, the buyer beware, but that's no reason to condone disreputable business practices. Consumers shouldn't have to be looking over fine print every time they make a purchase. And suppliers should have the best interest of their clients in mind; guide them in making sensible and cost effective choices. Anything less than that is just not good enough - it is not service.

There is fair, and unfair. Substance over form. By any stretch the treatment the OP got from Openweb was unfair. The fact that this thread began at all is a testament to that fact.

I applaud the OP for not lying down like the "good little SA consumer" is meant to do and for fighting back against this type of commercial abuse.
Click to expand...
Probably the best post I've read on this whole thread.

I do admit though, that when I want something urgent, I would probably want it without them asking too many questions, but usually in such a case I say "just do it please", and this sales person could've mistaken it for that. HOWEVER, the sales person never activated his account, instead it was done via a private message on here?! Unless I read it wrong. I probably missed what exactly was said and done in those private messages but that could make the whole case clearer.

Sometimes though, I find a simple phone call back to the client is all that is needed set miss communication straight and get both parties on the right foot.

I really hope MrBeep will set this one straight, if he doesn't...well everyone already made up their mind on whose side they are on...
 
Garyvdh said:
thriel said:
about time, and you say i wine ? you posted so much i couldnt tell if you were trying to double post just to get your say in before anyone else did..
Click to expand...
I never said you wine... where did I say you wine?
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Garyvdh said:
I do however have an issue with people who whine and moan when the fault was clearly theirs.
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you should look at no 167.


Gatecrasher said:
I've had some good experiences with Openweb and some bad ones.

When the 5gb SAIX account suddenly became the 4gb SAIX (at the same price) and without any prior notice, was the last time I used them.

From a customer service perspective it is a very poorly run company. It is only held together by the efforts and ingenuity of Keoma Wright. While one can applaud his ability to set matters right (sometimes after days of tearing one's hair out) you have to wonder why he allows his company to have such a dismal public face.

You only have to read through the countless threads in this ISP Discussions forum. No ISP is perfect, but generally when they stuff up, they put systems in place to improve their service. There is no evidence this has happened at Openweb.

Now I know Garyvdh and hj2k_x are loath to admit they are wrong. But they clearly are. This haphazard treatment of a new client, the shocking communications, the feeble "deal" are all symptomatic of a company that lurches from day to day in a state of administrative chaos. Mr Beep needs to get his act to together, or as I've said earlier, he should hire a competent manager who can.

Please guys, even in SA, R1300 for 3 days of internet is morally indefensible. Please don't keep defending this kind of crap.

Yes, the buyer beware, but that's no reason to condone disreputable business practices. Consumers shouldn't have to be looking over fine print every time they make a purchase. And suppliers should have the best interest of their clients in mind; guide them in making sensible and cost effective choices. Anything less than that is just not good enough - it is not service.

There is fair, and unfair. Substance over form. By any stretch the treatment the OP got from Openweb was unfair. The fact that this thread began at all is a testament to that fact.

I applaud the OP for not lying down like the "good little SA consumer" is meant to do and for fighting back against this type of commercial abuse.
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exactly.
 
Tinuva said:
Probably the best post I've read on this whole thread.

I do admit though, that when I want something urgent, I would probably want it without them asking too many questions, but usually in such a case I say "just do it please", and this sales person could've mistaken it for that. HOWEVER, the sales person never activated his account, instead it was done via a private message on here?! Unless I read it wrong. I probably missed what exactly was said and done in those private messages but that could make the whole case clearer.

Sometimes though, I find a simple phone call back to the client is all that is needed set miss communication straight and get both parties on the right foot.

I really hope MrBeep will set this one straight, if he doesn't...well everyone already made up their mind on whose side they are on...
Click to expand...

+1
 
Tinuva said:
Probably the best post I've read on this whole thread.

I do admit though, that when I want something urgent, I would probably want it without them asking too many questions, but usually in such a case I say "just do it please", and this sales person could've mistaken it for that. HOWEVER, the sales person never activated his account, instead it was done via a private message on here?! Unless I read it wrong. I probably missed what exactly was said and done in those private messages but that could make the whole case clearer.

Sometimes though, I find a simple phone call back to the client is all that is needed set miss communication straight and get both parties on the right foot.

I really hope MrBeep will set this one straight, if he doesn't...well everyone already made up their mind on whose side they are on...
Click to expand...

+1
 
It's a long thread but I did learn something from it. Basically it's something like this:

Thriel did make a mistake by not making sure what he was buying. Though it probably could have been fixed if he was able to get through to Openweb support which he couldn't.

So I learned that I will never try out any of Openweb's products because I know their support isn't up to scratch.
 
Both parties equally in the wrong, except the one party decided a entire thread was needed to deface the other parties name. I have been dealing with openweb for a long time now, and one thing I have learnt is MrBEEP will go to the end of the earth to try help his clients if it is by any means within his ability to do so. I am willing to bet on the fact, that had you contacted him regarding the matter, prior to drudging openwebs name through the mud, he would have made every attempt at trying to help you, as soon as he possibly could.

As I said, sure you have had issues here, but next time act big boy and take the issue up with the company management. Had you done that, you would have walked away smiling. The bottom line is Openweb have their issues, but are actually one of the extreme few ISP's that give more than half a crap about trying to give their customers the best deal, and trying to find new ways of doing that. They are in no way deserving of an entire thread devoted to trying to lose them customers, cause let me tell you, the exact same would have happened to you with just about any ISP.
 
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