Openweb - Be Cautious.

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hj2k_x said:
Dude, whether you like what we have to say or not, that is not going to get you anywhere. But if you like wasting your time, then so be it.

It seems you have already caused one or two uninformed/ignorant/too lazy to read the entire thread people to leave/ not to sign up with Openweb, so you have been successful. :o
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Poor customer service will not be tolerated as demonstrated by Openweb. Not even the decency to pick up the phone and resolve a clients query!:mad:
 
ITCynic said:
To the legal eagles out there. Is there not a point in law that says "Let the buyer be aware" ?

@ thiel - you are now the newest member of the BMW Brigade ..... the Bitch Moan Whine Brigade that is.
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That is what we have been telling them all along :o
 
thriel said:
i find it hard to believe that you and a few others have been lecturing me all day about specifics, yet you make a statement like that ?

technicaly i dont have a point to stand on, yet technicaly its not abuse, but yet it is ??

i failed to understand.

in anyway, someone over at newshost recommended i should go see an "ombudsman" about all of this. never even heard of them, but sounds interesting, i will look into it in the morning, since he provided me with links and contact details i suppose it couldnt hurt, and he seems to think i shouldnt let openweb get away with this, he's been reading this thread as well.
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I edited the statement to correct it. Abuse was the wrong word. Many of us have had this argument over uncapped account before. Our opinion is that it is not abuse to use an uncapped account to its limits. That is what the account is designed for and that is why it was not unreasonable to expect you to pay R1300 even just for three days.

I think we have been more than nice to you. You screwed up, you didn't do your homework, you got burned. Wah, Wah!

By all means take it to the " ombudsman" ... good luck with that. Don't worry about reporting back, cos we all know what is going to happen.
 
Garyvdh said:
I edited the statement to correct it. Abuse was the wrong word. Many of us have had this argument over uncapped account before. Our opinion is that it is not abuse to use an uncapped account to its limits. That is what the account is designed for and that is why it was not unreasonable to expect you to pay R1300 even just for three days.

I think we have been more than nice to you. You screwed up, you didn't do your homework, you got burned. Wah, Wah!

By all means take it to the " ombudsman" ... good luck with that. Don't worry about reporting back, cos we all know what is going to happen.
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I think we should just give up, dude. It is a pretty clear cut case all round.

Sometimes, no matter how many times you say the right thing, people will still try to see it their way.
 
Thriel, had a chat to my cousin who is a Judge. Not knowing the specifics he states that the case falls under a prorata case. He referred me to the new Consumer Protection Act http://www.info.gov.za/view/DownloadFileAction?id=99961 where this type of issue is also covered.

He suggests a stern lawyer letter, which should resolve the issue. From there on it will have to go to small claims court where a judge will question the service provider around the charge for 3 days and also check to see if the terms and conditions are unfavourable to the consumer.

Best of luck
 
WoW said:
Thriel, had a chat to my cousin who is a Judge. Not knowing the specifics he states that the case falls under a prorata case. He referred me to the new Consumer Protection Act http://www.info.gov.za/view/DownloadFileAction?id=99961 where this type of issue is also covered.

He suggests a stern lawyer letter, which should resolve the issue. From there on it will have to go to small claims court where a judge will question the service provider around the charge for 3 days and also check to see if the terms and conditions are unfavourable to the consumer.

Best of luck
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Based on the parts of the CPA which we have already covered, which is most of them, I call BS.

Exactly which sections of the CPA did he mention?

And as for the Small claims court. Good luck there. The charge for three days is valid. The account is uncapped. The terms and conditions are clear, as is commercial practice in this regard.

I do not like it when people give other bad advice, under the guise of legal expertise. When it is only bad advice.
 
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hj2k_x said:
I think we should just give up, dude. It is a pretty clear cut case all round.

Sometimes, no matter how many times you say the right thing, people will still try to see it their way.
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Ja, I think he was hoping he would find a bunch of sympathetic ears here and the supplier would be embarrassed into giving him a refund and six days of free uncapped internet. Not going to happen. Typical South African attitude of entitlement. I believe in Customer Service, but I also know that there are some crazy people out there who will try anything to get a free lunch. :D
 
Garyvdh said:
Ja, I think he was hoping he would find a bunch of sympathetic ears here and the supplier would be embarrassed into giving him a refund and six days of free uncapped internet. Not going to happen. Typical South African attitude of entitlement. I believe in Customer Service, but I also know that there are some crazy people out there who will try anything to get a free lunch. :D
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Indeed. As you have mentioned, it was in fact SIX days UNCAPPED internet which he received. I am sure a judge will order a full refund. :rolleyes:
 
SPY said:
Sorry, but am I missing something:

"We paid the full sum of R1299 on the 27th of June 2009, 3 days before month end. However, they sent me an email stating that they work on a calendar month and not 30 days, therefore they require us to Pay another R1299 for July's access, and that the R1299 we paid was for 3 days access of June 2009."

"4.13 Payment of your account is due on the 27th of each month, paid in advance for the following months access. Accounts purchased within a month, will only last until the end of the month it was purchased in."

According to their T&C's this should have been for the month of July, not?

He paid in full on the 27th?
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Classic. He paid on time for July... :)
 
I'm HJ but openweb did not have to charge them for the entire month, we all have our own opinion which i think you should respect.

You cannot abuse an uncapped account, although this is south africa and maybe excessive use is abusing it but to charge someone that amount for 3 days is just shocking. They do not have to by law let you know that they are going to charge you the full amount for 3 days but ethically they should let you know.

The problem in this country and it is very prevalent in this thread is that when a company charges someone 1.3k for 3 days use they actually get support from people which is the main reason we get screwed everyday because people allow and defend it.

Gary he has not asked once for 6 free days, he said they can charge him for 3 days but to me it seems openweb and you along with hj are treating him like scammer who is looking for a free ride and that is a horrible way to be treated by openweb and even people in this thread.
 
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killadoob said:
I'm HJ but openweb did not have to charge them for the entire month, we all have our own opinion which i think you should respect.

You cannot abuse an uncapped account, although this is south africa and maybe excessive use is abusing it but to charge someone that amount for 3 days is just shocking. they do not have to by law let you know that they are going to charge you the full amount for 3 days but ethically they should let you know.

The problem in this country and it is very prevelant in this thread is that when a company charges someone 1.3k for 3 days use they actually get support from people which is the main reason we get screwed everyday because people allow and defend it.
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LOL. You ever owned a company? Run a company? Provided a service? It seems like no one in this thread ever has or has any idea how to.

Apparently you should change your products to suit every single customer's needs. Never mind profit. Or terms and conditions.
 
killadoob said:
Gary he has not asked once for 6 free days, he said they charge him for 3 days but to me it seems openweb and you along with hj are treating him like scammer who is looking for a free ride and that is a horrible way to be treated by openweb and even people in this thread.
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No, we are treating him as someone who is out to destroy the reputation of a good SA firm FOR NO REASON. Do not expect us to treat him with kid gloves if that is the case. How would you like it if someone did that to you or your firm? With no leg to stand on?
 
hj2k_x said:
LOL. You ever owned a company? Run a company? Provided a service? It seems like no one in this thread ever has or has any idea how to.

Apparently you should change your products to suit every single customer's needs. Never mind profit. Or terms and conditions.
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Actually i co-own and run a printing company and on many occasions we have printed something but the client was not happy even though they signed the artwork off, my answer was i will print the new stock free of charge.

You know why because i want them to come back and tell others how helpful i was even when it was there mistake, i do not show them the finger and charge them again even though i should. You need to look at the bigger picture and how going out of your way for clients will bring in more clients, sure it may cost you but believe me your business is better off fixing problems than not giving a crap. Something openweb seem to have no idea about and they are a far larger company than ours.

This is why hj openweb instead of telling him about this or that they should be flexible and solve problems not ignore them until the person feels he needs to tarnish their name. Treat others as you would like to be treated.

Basically they are saying well we charged you 1.3k never mentioned to you that we would, now please F off and go read our disclaimer, that is no way to run a business.
 
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killadoob said:
Actually i co-own and run a printing company and on many occasions we have printed something but the client was not happy even though they signed the artwork off, my answer was i will print the new stock free of charge.

You know why because i want them to come back and tell others how helpful i was even when it was there mistake, i do not show them the finger and charge them again even though i should. You need to look at the bigger picture and how going out your way for clients will bring in more clients.
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Dude, I cannot believe you are saying what you are saying. This is not the same thing.

The client made a mistake. An honest one, sure. But a mistake nonetheless. And now the company is meant to bear the full cost of that mistake? You run your company like that and it is not going to do very well.
 
Full cost of what hj? 3 days bandwidth?

You don't think they could have been flexible and charged him say 300 bucks for the 3 days?

You don't think they could have tried to help the situation?

No HJ if you run your company well and try to help your clients when they make silly errors, your company will grow and do very well.
Treat customers poorly and just ignore mistakes your company will fail HJ.

For instance they could have been flexible and made a plan which i am almost 100% they can considering they can suddenly give him half price after he makes a big thing about it, then he would have come here and praised them, more clients. Now they have their 1.3k but a bad thread with lots of bad advertising. Could have ended far different and if you think this is the way to run a successful business then i dunno man. Plus he took his business to another ISP.

So they have lost out on 15600 bucks a year, plus whoever else sees this thread and decides to go with another ISP. That is not good business. To me openweb have lost far more than if they had just tried to help him out.
 
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WoW said:
Thriel, had a chat to my cousin who is a Judge. Not knowing the specifics he states that the case falls under a prorata case. He referred me to the new Consumer Protection Act http://www.info.gov.za/view/DownloadFileAction?id=99961 where this type of issue is also covered.

He suggests a stern lawyer letter, which should resolve the issue. From there on it will have to go to small claims court where a judge will question the service provider around the charge for 3 days and also check to see if the terms and conditions are unfavourable to the consumer.

Best of luck
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LOL... Ooooh a Judge! :D

Which portions of the Act did he refer to in particular?

This judge friend of yours did mention that there are entire sections of the Consumer Protection Act which do not apply to transactions concluded under the auspices of the Electronic Communications and Transactions Act? Didn't he? :rolleyes:
 
killadoob said:
I'm HJ but openweb did not have to charge them for the entire month, we all have our own opinion which i think you should respect.

You cannot abuse an uncapped account, although this is south africa and maybe excessive use is abusing it but to charge someone that amount for 3 days is just shocking. They do not have to by law let you know that they are going to charge you the full amount for 3 days but ethically they should let you know.

The problem in this country and it is very prevalent in this thread is that when a company charges someone 1.3k for 3 days use they actually get support from people which is the main reason we get screwed everyday because people allow and defend it.

Gary he has not asked once for 6 free days, he said they can charge him for 3 days but to me it seems openweb and you along with hj are treating him like scammer who is looking for a free ride and that is a horrible way to be treated by openweb and even people in this thread.
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It is wrong for Openweb to run their month from the 27th to 27th, and accept money from a client on the 27th, yet have the f****ing audacity to say that the account only becomes active for the month ahead, on the 30-31st.

It is wrong. Deceitful.
 
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