Openweb been down for over a month

[Vaughan]

Anyone else been having serious problems with openweb?

My internet first became almost unusable on about the 7th of March (before seacom outage).
Since then it has been downloading at about 1 kb/s most of the day and web pages are taking over 15 minutes to load sometimes.
I have tried other ISPs and they are all working perfectly (getting full 1 meg service).

Just needed to have my account fixed.

Problem has been fixed by MrBEEP
Thanks

 

[MrBEEP]

Hi Vaughan

Kindly PM me so that I can investigate.

Please include a speedtest result, as well as your ADSL username

Anyone else been having serious problems with openweb?

My internet first became almost unusable on about the 7th of March (before seacom outage).
Since then it has been downloading at about 1 kb/s most of the day and web pages are taking over 15 minutes to load sometimes.
I have tried other ISPs and they are all working perfectly (getting full 1 meg service).
I have spoken to Openweb a few times and they keep saying they have tested my account and its fine...
This is really annoying.

 

[MrBEEP]

Hi Vaughan

Kindly PM me so that I can investigate.

Please include a speedtest result, as well as your ADSL username

Anyone else been having serious problems with openweb?

My internet first became almost unusable on about the 7th of March (before seacom outage).
Since then it has been downloading at about 1 kb/s most of the day and web pages are taking over 15 minutes to load sometimes.
I have tried other ISPs and they are all working perfectly (getting full 1 meg service).
I have spoken to Openweb a few times and they keep saying they have tested my account and its fine...
This is really annoying.

 

[GoofySmurf]

Anyone else been having serious problems with openweb?

My internet first became almost unusable on about the 7th of March (before seacom outage).
Since then it has been downloading at about 1 kb/s most of the day and web pages are taking over 15 minutes to load sometimes.
I have tried other ISPs and they are all working perfectly (getting full 1 meg service).
I have spoken to Openweb a few times and they keep saying they have tested my account and its fine...
This is really annoying.

I have had the same now as well with my Uncapped Unshaped 4mbps gold account and now been waiting for 3 weeks , not sure if they are going backwards that side.

 

[MrBEEP]

Hi GoofySmurf,

Kindly email [email protected] and include your ADSL username and a tracert to www.openweb.co.za

Once emailed, kindly PM me your ticket number so that I can monitor the progress

I have had the same now as well with my Uncapped Unshaped 4mbps gold account and now been waiting for 3 weeks , not sure if they are going backwards that side.

 

[MrBEEP]

Hi GoofySmurf,

Kindly email [email protected] and include your ADSL username and a tracert to www.openweb.co.za

Once emailed, kindly PM me your ticket number so that I can monitor the progress

I have had the same now as well with my Uncapped Unshaped 4mbps gold account and now been waiting for 3 weeks , not sure if they are going backwards that side.

 

[MrBEEP]

The OP's original issue has been resolved.

Anyone else been having serious problems with openweb?

My internet first became almost unusable on about the 7th of March (before seacom outage).
Since then it has been downloading at about 1 kb/s most of the day and web pages are taking over 15 minutes to load sometimes.
I have tried other ISPs and they are all working perfectly (getting full 1 meg service).
I have spoken to Openweb a few times and they keep saying they have tested my account and its fine...
This is really annoying.

 

[Vaughan]

MrBeep has resolved my issue, thanks

 

[randomwalsh]

What was the cause of the issue?