OpenWeb Billing

[Nivec]

Can anyone tell me how the OpenWeb billing works? I have been using them for a few months but every month on the first I have an issue.

I select the 30Gig IS Local only account, select a monthly billing cycle, I pay the invoice but on the 1st, they disable my account. I have no idea what they expect me to do, does anyone else have these issues, if not, how do you go about paying them and ensuring you have uninterrupted service?

Also, does anyone else provide IS 30Gig Local only accounts besides OpenWeb and WebAfrica?

 

[bullfrog]

Pay them before the first and make sure they get the payment by sending proof or paying early enough so it relfects in their account.

Last time I was with openweb their invoices stated this pretty clearly.

 

[MrBEEP]

Hello Nivec,

We advise clients to make payment on or before the 29th of each month, and email the proof of payment to [email protected]

I then suggest you emailing [email protected] on the last day of the month just to confirm whether payment was received and all is in order.

However, the easiest way to make payment is via debit order. A form can be found here: http://debit.openweb.co.za Fax: 0866912166

Kind regards
MrBEEP

Can anyone tell me how the OpenWeb billing works? I have been using them for a few months but every month on the first I have an issue.

I select the 30Gig IS Local only account, select a monthly billing cycle, I pay the invoice but on the 1st, they disable my account. I have no idea what they expect me to do, does anyone else have these issues, if not, how do you go about paying them and ensuring you have uninterrupted service?

Also, does anyone else provide IS 30Gig Local only accounts besides OpenWeb and WebAfrica?

 

[Nivec]

Pay them before the first and make sure they get the payment by sending proof or paying early enough so it relfects in their account.

Last time I was with openweb their invoices stated this pretty clearly.

I did credit my account (using a credit card) on the 27th with the amount the invoice stated. I assumed as it was a credit card and not an EFT that I would not be required to email proof of payment as the invoice mentions.

The invoice does not however mention that even if you have credit in your account you still have to send an email requesting they allocate it to the your account? (This is what I have been advised to do by support)
It just seems a bit odd to me, I get invoiced, I pay, and now I have to tell them what I paid for.

Is this not creating a lot of admin for you MrBeeps, can you not automate the allocation of funds?

 

[bullfrog]

Sorry, I assumed you paid via EFT. Last time I used openweb, they didn't have the option of using credit card.

 

[snail112]

EFT around about the 27th of the month for the next month. Your name and surname as reference and email them a proof of payment. That was all I did for almost 2 years and had my 10GB local only each month.

And if you forget on the 27th you still have time till 28/29th and make sure you mark the email Urgent when mailing it yourself.