OpenWeb: cannot login to my account!

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swordfish1

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ok since about 15-20 minutes ago I am getting persistent "Authentication failed" while trying to login to my OpenWeb SAIX 10GB account!

Anybody else having this problem?

Tryed phoning them, no support on holidays!
 
Been having the same problem with my SAOL 10GB SAIX account since 12, can't even access the SAOL website.

P.S. I'm using a dial-up modem at the moment :(
 
Openweb SAIX is through SAOL....so problem is really with SAOL accounts..
 
AjqNic said:
Been having the same problem with my SAOL 10GB SAIX account since 12, can't even access the SAOL website.

P.S. I'm using a dial-up modem at the moment :(
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Its tough to be an ISP, but they have to realize that this is a 24/7 business, therefore the support should be in place.

Lots will have to change in the new year, not only on Telskum's side. :mad:
 
AjqNic said:
Been having the same problem with my SAOL 10GB SAIX account since 12, can't even access the SAOL website.

P.S. I'm using a dial-up modem at the moment :(
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so it looks like that the ISPs don't really care much about the problem, I just checked the logs and yes it has been happening since couple of weeks ago but not to such extent as today. I am for 2 hours now without internet.

I have mentioned the problem to the openweb some time ago, but they didn't say anything much about it.

so what we gonna do about it? It looks like the same sh*t as multichoice ads volume, there is a problem, but nobody acknowledges it and nobody boders to fix it!

I am using GPRS at the moment and the rands are ticking at incredible speed just from a very light browsing!!! :mad:

anyone got any phone number of OpenWeb.SAOL representatives? SAOL web site won't open! :mad:
 
It's hard to offer 24/7 support on the prices the users of this forum are wanting to pay.
 
No wallace sorry to burst your bubble it's not. I hate to say it swordfish, but get yourself a telkominternet account and dump that SAOL account for the time being you wont be dissapointed.
 
i can't get onto my saol account, nor the website
 
Hey Friends,

I am sorry to hear you guys are experiencing problems.

We have been aware of a problem for a while now, and have brought it under the attention of our suppliers. We have been working with them to solve it asap.

In the meantime though, I will be handing over a temporary IS Local account to OpenWeb users experiencing problems, just until we can sort out this problem.

I, would like to apologise for any inconvenience caused. Our sincerest efforts are being awarded to this problem.

I hope everybody had a great christmas day, and that the cheer of the festive season continues with you throughout the new year.

Warm regards
MrBEEP
 
Hi beep can you send me my openweb local account login details I had to reformat.
 
Sure buddy :)

WiseCrack said:
Hi beep can you send me my openweb local account login details I had to reformat.
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wallace said:
Is openweb and saol the same pleace?
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openweb=saol looks like

well, it is very good that they (MrBeep) admits there is a problem and that they are working on it, I have only one question: the problem seems to exist since couple of weeks ago, but wasn't that bad, in 1-5 minutes usually reconnected, so why nobody bodered fixing the problem BEFORE it come to a state to render the service completely unusable???

I understand that nothing is perfect, especially software, but I really hate when people delay resolving obvious issues until everything falls appart, and then expect that just saying yes there is a problem and we are working on it will make it up for the inconvenience caused!
 
WiseCrack said:
No wallace sorry to burst your bubble it's not. I hate to say it swordfish, but get yourself a telkominternet account and dump that SAOL account for the time being you wont be dissapointed.
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is telkominternet still uncapped?

I have paid for January already (silly me, always on time unlike the service I am getting), but I will move to telkominternet if I can get +/- 10GB at the same price, if the present issue is not completely resolved in a matter of few hours from now
 
finally reconnected

14.46 - 17.56 - 3 hours and 10 minutes with no internet!
 
so I still want to hear why the problem has not been resolved first time it occured couple of weeks ago?!?! Am I going to have couple of hours no connectivity tomorrow this time when I am due for reconnect????
 
Hey swordfish,

Unfortunately I will not be able to answer that for you, however, I will find out from SAOL tomorrow.

Did you get my PM with your backup account details?

Once again, I am really really sorry.

Kind wishes,
MrBEEP
 
swordfish1 said:
3 hours and 10 minutes with no internet!
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Its not as though other ISPs have no downtime - I mean give your ISP a chance man! Three hours! I figure you'll get over it. Better hope lightning doesn't take out your local dslam - we'd never hear the end of it.

But congrats to MrBEEP for personally spending his boxing day sorting you out and providing alternatives - impressive.
:)
 
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