OpenWeb: cannot login to my account!

JBFRobisher said:
But congrats to MrBEEP for personally spending his boxing day sorting you out and providing alternatives - impressive.
:)
Click to expand...
.

Yes, I have to say, once again, congratulations to MrBEEP, he has proved on numerous occasions that he considers his clients ... it would be nice if more ISPs adopted that attitude. :)
 
Problem was resolved at around 17H50 and was caused by our main SAIX feed going down. I'm still waiting to find out from SAIX / Telkom what caused the problem.

---
Pedantic
www.saol.com
 
I was logged into my saol account the whole time - I'm guessing it was just authentication problems.
 
MrBEEP said:
Hey swordfish,

Unfortunately I will not be able to answer that for you, however, I will find out from SAOL tomorrow.

Did you get my PM with your backup account details?

Once again, I am really really sorry.

Kind wishes,
MrBEEP
Click to expand...
thank you MrBeep, I got the PM

see, I am not pissed off because there was some down time, I am aware that no one can guarantee me 100% up time for R350 pm, the thing I am pissed off about is that this particular problem exist from very long time ago (I even sent an email few weeks ago mentioning the problem with excerpt from the logs, even though it didn't affect me much at the time) and nobody did anything about it for couple of weeks, just because the auth failures lasted too short for anyone to complain too seriously!

so I am not blaming you, you are the only one from the ISPs side who came to the forum and let us know the status of the issue (which is highly appreciated by everyone here!), but I will really appreciate if you find the people responsible and make sure next time they do their job BEFORE everything completely breaks, and before hundreds of people are left without internet for a number of hours, potentially losing money, business, etc., just because somebody was incompetent/lazy/irresponsible/on holiday or whatever!

Once again thanks you MrBeep!
 
enx said:
I was logged into my saol account the whole time - I'm guessing it was just authentication problems.
Click to expand...
yes it looks like just auth problem, it seems to have happened most days for the last couple of weeks, but not for as long as it did today
 
enx said:
I was logged into my saol account the whole time - I'm guessing it was just authentication problems.
Click to expand...
Correct, if you tried to connect between around 14H00 and 18H00 you would have experienced the problem, else only your email would be affected.

---
Pedantic
www.saol.com
 
swordfish1 said:
is telkominternet still uncapped?

I have paid for January already (silly me, always on time unlike the service I am getting), but I will move to telkominternet if I can get +/- 10GB at the same price, if the present issue is not completely resolved in a matter of few hours from now
Click to expand...

Yes swordfish telkominternet is still uncapped at the moment. I am not sure for how long they will remain uncapped, but I have done 15gigs so far and with ip resets every 24hours they are hard to beat at the moment. I mean for R250 a month it is currently the best offering. Sad but true.
 
swordfish1 said:
it seems to have happened most days for the last couple of weeks, but not for as long as it did today
Click to expand...
Today's fault was an isolated problem with our SAIX feed - it has no relevance to the intermittent authentication errors we have experienced recently.

---
Pedantic
www.saol.com
 
Pedantic said:
Today's fault was an isolated problem with our SAIX feed - it has no relevance to the intermittent authentication errors we have experienced recently.

---
Pedantic
www.saol.com
Click to expand...
does this mean that the intermitent ones are still far from resolved???
 
I'm glad I asked them to reset my connection every 24 hours. I highly reccommend it.
 
yeah doc, once you got below 2 gb or so they make you reauthenticate every 2 hours or something as awesome as that...but if you accept responsibility for your cap excess, then you can go back to 24 hrs.

Its an exciting time we're living in.
 
enx said:
yeah doc, once you got below 2 gb or so they make you reauthenticate every 2 hours or something as awesome as that...but if you accept responsibility for your cap excess, then you can go back to 24 hrs.

Its an exciting time we're living in.
Click to expand...

:eek:
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X