Openweb how do i contact a support person

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fluffykittenlover

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i have tried to phone openweb 087 350 8601 and only a machine answers :mad: is there no way to speak to a person and cancel my account
 
Hi
Went through the same.
Just keep booking faults every day.
 
Icemanbrfc said:
:D think you might have to dial 10111 to get hold of OpenWeb ;)
Click to expand...
Dont forget to draw a pentagram on the floor, put a lit candle on each point and douche yourself in holy water before stepping into the middle to summon support.
 
Good day all, please help me with your advice. I have been with OpenWeb for a good few years, and time came to cancel the account. I sent them an email requesting cancellation on 21.09 and then on 23.09, got generic replies, tried to call them but their number is manned by the robot, no humans there. Even filled the form on the site, no confirmation received, then they asked med to send cancellation form by email, that was already pass 25th. September. Long story short, now they say -
----
We sincerely appreciate your email.

The way in which to cancel is with a cancellation form
The cancellations department will use the date they received your notification to cancel your account
---

Surely, my request to cancel should be sufficient reason to cancel by the end of October, not November, just because their system is broken?
Should I just block the debit order? It seems like impossible task to get some sort of understanding from their side...
 
Kenny said:
Good day all, please help me with your advice. I have been with OpenWeb for a good few years, and time came to cancel the account. I sent them an email requesting cancellation on 21.09 and then on 23.09, got generic replies, tried to call them but their number is manned by the robot, no humans there. Even filled the form on the site, no confirmation received, then they asked med to send cancellation form by email, that was already pass 25th. September. Long story short, now they say -
----
We sincerely appreciate your email.

The way in which to cancel is with a cancellation form
The cancellations department will use the date they received your notification to cancel your account
---

Surely, my request to cancel should be sufficient reason to cancel by the end of October, not November, just because their system is broken?
Should I just block the debit order? It seems like impossible task to get some sort of understanding from their side...
Click to expand...

madness. Block the debit order, keep those emails handy in case they get stroppy or the banks want to dispute it.

These guys. Eish..
 
Kenny said:
Good day all, please help me with your advice. I have been with OpenWeb for a good few years, and time came to cancel the account. I sent them an email requesting cancellation on 21.09 and then on 23.09, got generic replies, tried to call them but their number is manned by the robot, no humans there. Even filled the form on the site, no confirmation received, then they asked med to send cancellation form by email, that was already pass 25th. September. Long story short, now they say -
----
We sincerely appreciate your email.

The way in which to cancel is with a cancellation form
The cancellations department will use the date they received your notification to cancel your account
---

Surely, my request to cancel should be sufficient reason to cancel by the end of October, not November, just because their system is broken?
Should I just block the debit order? It seems like impossible task to get some sort of understanding from their side...
Click to expand...
Just block the debit order, and keep all records of your attempts to cancel with them.
 
I blocked the d/o and after 4 months, it appeared again. Still awaiting the R754 refund (4 years now). I closed the account the d/o came off
 
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