My situation is as follows:
For various reasons, none of which I care to spend time trying to fix, I am leaving Afrihost as my data provider. Yesterday I considered OpenWeb and PLuGG as alternatives. Initially I wanted to go with PLuGG, but I didn't get a response right away and so thought that I'd sign up on the OpenWeb website, thinking that I'd get a username and password immediately.
After signing up I got a message saying that my account would only be activated the next business day, and it showed a status of "Pending debit order activation" or something to that effect. This was around 8pm.
In the meantime PLuGG got back to me, and provided me with a trail account, with which I was very happy. At about 9:20pm I logged a request at OpenWeb stating that I do not require the (still pending) account and that I had come right with a different provider.
This morning at 9:50am I got an e-mail from Charmaine Joubert thanking me for my request not to have the account activated, but telling me that she had activated it in spite of my request and that I now owe you a calendar month's notice. She also gave me account details for the first time.
I informed her that I had not used the account, don't plan on using the account, did not have the login details before she e-mailed them to me and that the account was still in "pending" status until she activated it after reading my request not to.
She again insisted that I must now give you one calendar month's notice, even though I had not even officially been a client by the time I asked for cancellation, and I'm pretty sure the CPA allows cool down periods for this kind of thing. I again asked her to cancel the account and said that I would make sure this debit order does not go through if OpenWeb insists on being spiteful. To this she did not reply.
Is it really worth this just to basically extort R200 from somebody? I'm very disappointed in how OpenWeb has chosen to handle this situation. I've never had this kind of attitude from any company before. MrBEEP could you please assist in getting this account canceled? I wanted it for all of an hour, asked for cancellation before it was even active or I had any login details, and have not used it nor do I intend to use it since getting them.
For various reasons, none of which I care to spend time trying to fix, I am leaving Afrihost as my data provider. Yesterday I considered OpenWeb and PLuGG as alternatives. Initially I wanted to go with PLuGG, but I didn't get a response right away and so thought that I'd sign up on the OpenWeb website, thinking that I'd get a username and password immediately.
After signing up I got a message saying that my account would only be activated the next business day, and it showed a status of "Pending debit order activation" or something to that effect. This was around 8pm.
In the meantime PLuGG got back to me, and provided me with a trail account, with which I was very happy. At about 9:20pm I logged a request at OpenWeb stating that I do not require the (still pending) account and that I had come right with a different provider.
This morning at 9:50am I got an e-mail from Charmaine Joubert thanking me for my request not to have the account activated, but telling me that she had activated it in spite of my request and that I now owe you a calendar month's notice. She also gave me account details for the first time.
I informed her that I had not used the account, don't plan on using the account, did not have the login details before she e-mailed them to me and that the account was still in "pending" status until she activated it after reading my request not to.
She again insisted that I must now give you one calendar month's notice, even though I had not even officially been a client by the time I asked for cancellation, and I'm pretty sure the CPA allows cool down periods for this kind of thing. I again asked her to cancel the account and said that I would make sure this debit order does not go through if OpenWeb insists on being spiteful. To this she did not reply.
Is it really worth this just to basically extort R200 from somebody? I'm very disappointed in how OpenWeb has chosen to handle this situation. I've never had this kind of attitude from any company before. MrBEEP could you please assist in getting this account canceled? I wanted it for all of an hour, asked for cancellation before it was even active or I had any login details, and have not used it nor do I intend to use it since getting them.