OpenWEB Terrible

[WaxLyrical]

The English in the OP's post is shocking.

I doubt Zelda can even read that damn email.

 

[Drifter]

The English in the OP's post is shocking.

At least he tried. If he posted in Afr, you would have complained and said Eng please.

 

[akescpt]

its Telkom or your router. obviously.

 

[XennoX]

LOL. I received that SMS today, didn't even get a reaction from me. I just deleted it.

 

[Zewp]

Maybe your router is still attuned to another ISP's network.

Yes, I've actually been told that on a few occasions when I've complained in the past.

 

[Sonic2k]

Maybe your router is waiting for the magic password i.e. MrBEEP. Try it, it works, it even bumps you up to VDSL

 

[DJ...]

Maybe your router is still attuned to another ISP's network.

Yes, I've actually been told that on a few occasions when I've complained in the past.

Wait, what now?!

 

[TEXTILE GUY]

Must be your router!

Log a fault with Telkom ..... cant be the ISP with the Uniaccount ....

 

[Necuno]

Maybe your router is still attuned to another ISP's network.

Yes, I've actually been told that on a few occasions when I've complained in the past.

Sounds like my router: not attuned to bullshiit.

 

[Vsdgkk]

So what is an actual good ISP atm?

Hows afrihosts fair usage? As bad as mwebs?

Ive also been having tons of issues with openweb

 

[TEXTILE GUY]

So what is an actual good ISP atm?

Hows afrihosts fair usage? As bad as mwebs?

Ive also been having tons of issues with openweb

Generally, you get what you pay for. AH business, WA Business - you can go crazy with data, contention is good, and - Telkom exchange dependant - your speeds are good.
But these may cost more than the poor man specials.

I am an ex OW now AH subscriber and I am happy ATM.

 

[Vsdgkk]

Thanks Textile Guy. Ive had a capped account with afrihost for a long time and its always performed well, so I think ill take your advice and move onto business, which i didnt really consider before

 

[cjgroveuk]

Wish I had found this thread before signing up with Openweb.

I cannot access Gmail or Google , Youtube is a no go.

They are claiming that I am downloading but I only have 2 mobile phones on the Wifi most of the time with 1 PC which despite being connected via Ethernet has the worst connection.

Whatsapp when at home doesnt allow sending or receiving images... DID I MENTION YOU CANNOT ACCESS GOOGLE EVEN TO SEARCH.

Im on the 4mbs Uncapped Line and it was showing 1.5mb DL but that magically changed to 3.5mb after one of my many unanswered complaints. BTW, I only get 3.5mb on Speedtest.net strangely... Its almost like they give you a fast lane so that your connection looks better than it is.

The customer rep Zelda doesnt seem to have a clue as to anything regarding tech hardware software or anything.
I told her I had 2 phones on the WIFI and 1 PC wired.

She told me the phones were not working because they are analogue... FFS

Thought I'd add their excuses from this week alone:

-Are you still connected to the previous ISP.

-Maybe Telkom has not remapped your ports.

Internal Openweb ticket Messages:
- What is your ADSL username please? Kind regards, Zelda Coetzee OpenWeb.co.za Client Care Executive

-Your account type is : 4Mbps Home Uncapped Kindly see below the comparative to this account, please come back to me Home uncapped - (more entry level users account) http://openweb.co.za/home-uncapped/ Scheduled downloads daily between 00:00 and 07:00 Home uyncapped PLUS - http://openweb.co.za/home-uncapped-plus/ Scheduled downloads daily between 00:00 and 07:00 Super Priority on Streaming between 19:00 and 07:00 daily Super Priority on Game Play daily between 19:00 and 07:00 Kind regards, Zelda Coetzee OpenWeb.co.za Client Care Executive

-Kindly stop all downloading during peak network hours so that shaping does not affect your account perfromance. Kind regards, Zelda Coetzee OpenWeb.co.za Client Care Executive (PC HAS BEEN OFF FOR SEVERAL HOURS)

-It takes about an hour or so for the account to reset from shaping. Kind regards, Zelda Coetzee OpenWeb.co.za Client Care Executive

-Are you the only user? Do you have an internet download manager? Kind regards, Zelda Coetzee OpenWeb.co.za Client Care Executive

-The phone runs on analogue and the PC runs on digital. The internet usage that happens in the day, what causes that, is it streaming? Kind regards, Zelda Coetzee OpenWeb.co.za Client Care Executive (MY RESPONSE - Cellphone... its not analogue and uses the wifI)

- are all your tests based on wifi speeds? Kindly do not use wifi in the below: Kindly perform a local speedtest here and send us the results: http://www.speedtest.net Kindly perform a tracert to www.openweb.co.za and forward us the results The internet usage that happens in the day, what causes that, is it streaming? Kind regards, Zelda Coetzee OpenWeb.co.za Client Care Executive

-Kindly perform a tracert to www.openweb.co.za and forward us the results Is there often streaming? Kind regards, Zelda Coetzee OpenWeb.co.za Client Care Executive

-Thank you Kindly perform a tracert to www.openweb.co.za and forward us the results OW # : OW36454 [email protected] Kind regards, Zelda Coetzee OpenWeb.co.za Client Care Executive

-A phones lack of whatsup working is not ADSL related but wireless connectivity and phone settings related. Kindly confirm your PC's internet connectivity is working well. Kind regards, Zelda Coetzee OpenWeb.co.za Client Care Executive

-Please tell me exactly what is wrong? Gmail - this is software related. Wifi - this is installation related. Whatsup - this is phone and wifi related. We can only assist with your actual data account performance received from the PC that is connected via a cable to the router. Kindly perform the tracert on this specific PC please. Kind regards, Zelda Coetzee OpenWeb.co.za Client Care Executive

 

[Zewp]

Cancel and move on.

It's honestly not worth the hassle. They're just going to keep bull****ting you.

 

[kianm]

F***** open web. They don't deserve anyone's cent