Openweb 'ticketing' system

[Openweb]

Openweb is unfortunately currently experiencing problems with its support ‘ticketing’ system.
Please note that email responses to and from support@openweb and admin@openweb are effected.

Openweb sincerely apologises for all and any inconvenience and will endeavour to resolve this issue as quickly as possible.

 

[guest2013-1]

damnit and I wanted to log a ticket! NOOOOOOOOOOOOOOOOO

 

[Openweb]

UPDATE: We are still working to resolving the issue.
Please bear with us.

 

[sal12344]

All I want to do is upgrade my package and give you more money. Lady on the phone couldn't help. What to do??

 

[charmed_dude]

Sal12344, Rather call openweb's help desk and ask to speak to Dane. He often assists me especially when I cannot contact the Openweb admin department and is quite efficient in getting my issues resolved.

 

[Openweb]

Sal12344 - PM me, and i'll help you.

 

[sal12344]

Sal12344 - PM me, and i'll help you.

IK did early this morning. I see I got email from Keoma to which I responded.
tx

 

[manbearpig]

Why the ' ' around the word ticketing?

 

[Azbubu]

Why the ' ' around the word ticketing?

Because they're 'tickets'.

 

[manbearpig]

Because they're 'tickets'.

What does that mean?

 

[iSteve]

What does that mean?

When you log an issue you open a ticket, all the responses around the reported issue will be recorded on this ticket, it contains the history of all the conversations.

 

[manbearpig]

When you log an issue you open a ticket, all the responses around the reported issue will be recorded on this ticket, it contains the history of all the conversations.

I know, but why the single quotes around the word?

 

[Openweb]

In this instance single quotation marks ( ‘ ‘) are used when a word is not been used for its actual meaning, ‘tickets’ as used above aren’t actual tickets, but virtual support ‘tickets’.
Double quotation marks ( “ “) indicate a quote, normally verbatim.