Openweb Uncapped Feedback

[MrBEEP]

Different shaping policies suit different people, thus we provide this option.

Instead of switching people every day, why not find out actually what is going wrong with your upstream provider. Because clearly there is a bottleneck on the network.

 

[Lycanthrope]

Instead of switching people every day, why not find out actually what is going wrong with your upstream provider. Because clearly there is a bottleneck on the network.

Unfortunately that's all a reseller can do. Fault isn't OpenWeb's and the backbones generally don't give a ****/can't be arsed to upgrade their IPCs or whatever the issue really is.

MrBEEP, I hope you don't mind but if I get one more day where I can barely browse I'm going to be mailing you

 

[MrBEEP]

Mail me now sir.

Unfortunately that's all a reseller can do. Fault isn't OpenWeb's and the backbones generally don't give a ****/can't be arsed to upgrade their IPCs or whatever the issue really is.

MrBEEP, I hope you don't mind but if I get one more day where I can barely browse I'm going to be mailing you

 

[semaphore]

Different shaping policies suit different people, thus we provide this option.

So what you're basically saying if people want half decent internet they should go with your plat products?

 

[Lycanthrope]

Mail me now sir.

Done. Thanks

 

[MrBEEP]

I'm afraid I am not sure I can see where this was said? Perhaps a quote from my previous posts would enlighten me?

So what you're basically saying if people want half decent internet they should go with your plat products?

 

[semaphore]

I'm afraid I am not sure I can see where this was said? Perhaps a quote from my previous posts would enlighten me?

The people here that are having issues are all on your gold accounts, and they seem to be having endless issues with latency, and speed. So my understanding on your grading, the next is platinum. Come now i dont really need to connect the dots you are getting inundated with complaints all day with them.

 

[MrBEEP]

AHhhh, now I see. You misunderstood (misread) what I said!! Now it makes sense! I am so sorry!

I am saying that we move folks to different networks because each network has different shaping policies.

I'm sure this now clears it up?

 

[semaphore]

AHhhh, now I see. You misunderstood (misread) what I said!! Now it makes sense! I am so sorry!

I am saying that we move folks to different networks because each network has different shaping policies.

I'm sure this now clears it up?

Yes and you seem to be missing me aswell. Lets say hypothetically you move 500 clients to backbone X it now becomes congested, you then move to backbone Y, it becomes congested you get another 500 clients on. Both bones are congested what are you going to do then?

 

[MrBEEP]

Not at all. With ADSL, no matter which network you represent, issues will arise. My only goal is to resolve such issues as quickly as possible, without inconveniencing the client too much.

Moving of networks is an OpenWeb Exclusive advantage. And most have great results with their new network.

The people here that are having issues are all on your gold accounts, and they seem to be having endless issues with latency, and speed. So my understanding on your grading, the next is platinum. Come now i dont really need to connect the dots you are getting inundated with complaints all day with them.

 

[Lycanthrope]

Yes and you seem to be missing me aswell. Lets say hypothetically you move 500 clients to backbone X it now becomes congested, you then move to backbone Y, it becomes congested you get another 500 clients on. Both bones are congested what are you going to do then?

I don't understand. What do you propose he do? NOT give us the option of moving around and just deal with congestion?

OpenWeb resells bandwidth, they don't own their own individual network.

 

[MrBEEP]

I am going to stop having this pointless conversation and ensure the networks are upgraded before it happens.

If there are folks still having issues, please drop me an email
: [email protected] and I will attend asap.

semaphore, do excuse me now, I have clients to keep happy.

Yes and you seem to be missing me aswell. Lets say hypothetically you move 500 clients to backbone X it now becomes congested, you then move to backbone Y, it becomes congested you get another 500 clients on. Both bones are congested what are you going to do then?

 

[ijack]

What do you want? Are you an openweb customer?

Yes and you seem to be missing me aswell. Lets say hypothetically you move 500 clients to backbone X it now becomes congested, you then move to backbone Y, it becomes congested you get another 500 clients on. Both bones are congested what are you going to do then?

 

[semaphore]

I don't understand. What do you propose he do? NOT give us the option of moving around and just deal with congestion?

OpenWeb resells bandwidth, they don't own their own individual network.

I'm not saying that at all but like i said already when all his avenues become exhausted with the over subscription of this cheap **** uncapped then no more options will prevail but WACS is coming soon or is already here no idea, another awesome link to rape.

@MrBeep : Thanks for the chat, obviously you are pretty much in the dark on what you will do when that (already) has arises.

@iJack - i am not, but i know multiple people who are. I have to hear about the terrible performance on a daily basis. And last time i checked this forum was open to free speech and freedom of expression?

 

[Lycanthrope]

I'm not saying that at all but like i said already when all his avenues become exhausted with the over subscription of this cheap **** uncapped then no more options will prevail but WACS is coming soon or is already here no idea, another awesome link to rape.

The problem isn't with international bandwidth. We have ample supply of that--ask any of the universities making use of the cables, ask Uninet.

It's the local loop that has difficulties.

As for "cheap **** uncapped" I'm not sure how to respond to that. I've used every reasonably-priced consumer uncapped since Digichilli came about. I've used Mweb and I've used Afrihost. None of them compare to OpenWeb's uncapped offering for the price you get.

You can argue that as much as you like, you're of course welcome to and entitled to your opinion. However, the fact remains that it is the best, consumer-available, uncapped internet access in South Africa for less than R2,500.

My experience with both Afrihost and Mweb, for example: I couldn't stream 240p YouTube videos without it needing to buffer every five seconds (I can stream 1080p without an issue on Gold) and Steam downloads NEVER went above 100kB/s. Other people's experience with them is different.

I've gone three months where I've had full line-speed day in, day out. It's only in the last week and a bit/two weeks that I've had trouble during the day time.

MrBEEP has given me another account so I'll see tomorrow whether or not I have the same problem or if it has resolved itself.

 

[semaphore]

It's the local loop that has difficulties.

Okay let me get this straight you are blaming LL for **** international speeds? Lol cool story.

And yes we might have ample capacity, but upstream providers like IS only get provisioned so much for a certain product and then thats when the congestion starts. They wont go spend hundreds of thousands of ronds for a measly say 30K on uncapped accounts each month.

 

[Mal1ce]

...

I've gone three months where I've had full line-speed day in, day out. It's only in the last week and a bit/two weeks that I've had trouble during the day time.

MrBEEP has given me another account so I'll see tomorrow whether or not I have the same problem or if it has resolved itself.

Lycanthrope, please post some feedback on here if the new acc is better or not ... I'm currently debating a backbone switch. Thanks

 

[Lycanthrope]

Okay let me get this straight you are blaming LL for **** international speeds? Lol cool story.

And yes we might have ample capacity, but upstream providers like IS only get provisioned so much for a certain product and then thats when the congestion starts. They wont go spend hundreds of thousands of ronds for a measly say 30K on uncapped accounts each month.

IS and other tier-2 ISPs don't "get provisioned" capacity (don't confuse a fixed usage "cap" with bandwidth capacity). They purchase capacity (usually in Gbps) directly from the cable providers and then resell it to other ISPs through different packages, commonly as per gigabyte here.

And yes, I am blaming the local loop for bad international speeds because it's a matter of the awful contention on uncapped packages and not lack of bandwidth.

Lycanthrope, please post some feedback on here if the new acc is better or not ... I'm currently debating a backbone switch. Thanks

Sure thing. I'll let you know how it goes tomorrow

It's the same backbone though, but a different account (I prefer the IS network since it's given me the best results so far). So I'm not sure if there'll be an improvement but shaping policies might have been reset since it's a new one. We'll see

 

[semaphore]

IS don't "get provisioned" capacity (don't confuse a fixed usage "cap" with bandwidth capacity). They purchase capacity (usually in Gbps) directly from the cable providers and then resell it to other ISPs through different packages, commonly as per gigabyte here.

And yes, I am blaming the local loop for bad international speeds because it's a matter of the awful contention on uncapped packages and not lack of bandwidth.

I use provisioned loosely because 3Gbps or how ever much they purchase when stretched to thousands of users will still cause issues.

So how does your logic pan out then. Your local loop the last copper mile to your exchange how does switching back bones magically change that hmm ? When it connect to telkoms radius servers then you start going through different routes.

What i mean with the above is my local will be 100% second i try international it all go's down.Surely by your logic my local will be terrible aswell because of LL ?

 

[Lycanthrope]

I use provisioned loosely because 3Gbps or how ever much they purchase when stretched to thousands of users will still cause issues.

Then we'll have to wait until they find a solution that works better than the current one, eh?

So how does your logic pan out then. Your local loop the last copper mile to your exchange how does switching back bones magically change that hmm ? When it connect to telkoms radius servers then you start going through different routes.

Sorry, that's what I meant by "local loop." Blame the ambiguity of multiple terms used in the telcos industry for that one.

I meant LL in the sense of contention at the respective backbone's IPC data centres and the routing used to get there. I find that's the biggest issue. So yes, I blame the LL (local infrastructure) not the international cables. Let's just say I used the term "loosely" as well