Opinions on VOX

avdp

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Hope I am in the right section :)

I would like some opinions on VOX please.

We are considering getting VOX on our business line, as we receive a large amount of calls, so with the rebate this makes sense.

Any experiences with VOX?

My only major problem so far is that when I phone VOX Head Office, I cen barely never hear them. Is this because of VOX, or just coincidental.
 
I've always been interested, but why pay for something I'm already forced to pay for as an ADSL user?
 
I wouldn't get any service for business that requires someone phoning an 087 number. Pity for Vox, the authority that allocated this number range should be shot - this is the old sex lines (from the early 90's) range. Old PABX's won't even be able to dial this number as it will probably be blocked. There is still a stigma attached to 087 numbers.

If I was an average Joe Soap and I was looking in the Yellow Pages e.g. for carpet cleaners, if one had a 087 number and the other a normal Telkom number, I'd probably go for the one with the Telkom number.
 
VOX have also missed the opportunity to service customers who already have VOIP equipment and don't need their phone, but just a SIP or IAX account.

I'd love to get some of their 087 numbers for my business, but no go. Even tried speaking to them about this, they're not interested.
 
The issue of old 087 numbers being blocked on PBX'es is one big red herring that got a whole lot of press a while back when ECN was trying to use it as a means of garnering support for a campaign to push ICASA to issue geographic numbers to VoIP providers.

Didn't you ever find it odd that the media articles all quoted the ECN CEO and in every one his quotes focused on the need for geographic numbers over the alleged 087 issue? Or that he used such obviously charged and unsubstantiated wording as "absolutely useless" (in reference to 087 numbers)? I doubt that Vox would have secured thousands of users for its ADSL phone if ECN's comment was true. What a storm in a tea-cup!

Unfortunately, the media wouldn't have bought into a story of just demands for geographic numbers, so ECN had to find something to spice up the message they wanted to get out. Hence the angle of the old sex lines, describing the numbers as dirty, etc. PR, PR! And nothing sells like sex.

It worked a treat for ECN because their business was almost entirely outbound calling and wasn't likely to be negatively impacted by the bad publicity element, unlike the likes of Vox, TelFree, Switch, etc, all of whom place emphasis on both INBOUND and OUTBOUND service.

Only Switch actually issued a follow-up press release setting the record straight. Of course, since that press release wasn't sexed up with sex lines, it didn't get anywhere near as much coverage. Finweek was one publication that wrote a balanced story based on both the ECN and Switch releases. MyBroadband also re-published the FinWeek story.

That being said, some good did come out of the whole fiasco. The 087 numbers got a lot of attention among people who'd never heard of them before, raising awareness of them. Awareness (particulary among affected companies and their PBX vendors who now had an opportunity to make money fixing the issue) ultimately led to what was already a small issue being virtually eradicated.


Regarding 087 numbers for business, there are providers other than Vox that do offer this. In fact, there are some that offer both SIP and IAX2 trunks and even support ranges of 087 numbers over those trunks. For example:
http://www.switchtel.co.za/index.php?nav=line_services

E.g. You can have 10 incoming numbers hunting accross an 8-line trunk. Or 100 incoming numbers hunting accross accross a 30-line trunk. Or, in fact, almost any combination from a small office system to a multi-PRI replacement. For redundancy, this service can be carried over ADSL, WiMax, iBurst, Telkom 3G/W-CDMA, Diginet, etc.
 
this is the old sex lines (from the early 90's) range. Old PABX's won't even be able to dial this number as it will probably be blocked.

Most PABX`s can dial this number; if you have a 30 year old PABX I`d say you`ve got an issue but most companies renew their PABX`s after 5 years as it makes business sense - so I wouldn`t be too concerned about 087* numbers being blocked. In the last 3 years I have not encountered one PABX which has a fixed rule/route to block 087* numbers.
 
Try Switchtel; Iconnect SA or Douw Networks...

The issue wasn't finding an 087 provider, its more of offering a service to my customers where they can call me for free or extremely cheap. I'm starting to get a lot of calls from VOX numbers via my Telkom line.

I approached VOX asking for a SIP or IAX access so my customers on the VOX network can call me as well for free. But alas VOX are not interested. Talk about short sighted...
 
Callers costs must be low

Is it not feasible to get on 0800 or 0861 number?
We are quite happy with 0861 SYRINX
 
Have share call numbers currently, but its always nice to differentiate yourself from the rest. That's great for Telkom users.

Would be nice to say to the VOX users call us from your VOX phone for nothing. But VOX don't seem to want to integrate to anything other than there equipment, which unfortunately means they will forever be aimed at small time users.
 
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ICASA are talking about mandating that 0800 calls be free accross networks and I think that ultimately this is what you'd be best off with.

Switch Telecom is already taking the lead and implementing this even before it is mandated. There is no charge to call an 0800 number from Switch's network, even if that number terminates on Telkom or Neotel's networks.

In future, all VoIP providers shall also be able to provide toll-free incoming service using numbers in the 080 range and, provided the mobile networks don't fight ICASA too hard, these calls will be free from any network.

The estimated date for when you will be able to obtain toll-free numbers from Switch Telecom is 1 March. This is based on licence conversion happening by 19 Jan 2009 (as mandated by legislation), a number range being allocated (regulations mandate within 30 days) and a further ten days or so to arrange number routing with other operators.

You will be able to simply add this as an additional SIP trunk without interfering with your existing lines to Vox.
 
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