Ordered WiMAX, but no Order number?

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FaNIX

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I phoned telkom last week Thursday and placed my order for WiMAX. The guy said that someone will phone me during the course of the day to give me my order number.

Nobody called, so I called on Friday to follow up. He said the order didn't go through because the Manager wasn't their to forward it to the people who installs the WiMAX. He then said someone would defiantly call me today(Friday).

So this woman calls me in regards to my WiMAX order, and asked me to confirm my residential address. After doing so she said she will get back to me regarding my order number... nothing yet... Who do i call?Telkom?

grin...:(
 
You in for one hellava ride with Telkom. Been trying to get them to send me an invoice for my monthly Wimax bill for the last 8 months. No luck. They keep getting my billing address wrong. Still havent received a single invoice.
 
OMG... Just phoned the bafoons at telkom, apparently there is NO ORDER? wtf.... These people are complete idiots, if we can call them people...grrr
 
I order my wimax last week, just phoned for a process update, and apparently they don't have stock of the equipment, and it takes like 30 working days.... wtf... :(
 
Fanix, the same thing sort of happened to me. I phoned to order last week Monday. A women however did call me a day or so after, but didn't give me a order no. I at a SMS to tell me that my Wimax order was successful, but with a short ref no.

I then phoned this Monday passed to hear how far they are from installing, but the ref no they gave me was incorrect and is for a error call logged for someone in Durban. I then tried to place another order after holding on for about 42 mins just to tell me that they will forward my request to the correct department whom were on strike.

Today however I got a call from the install company doing Telkoms installations to make an appointment to install on the 11th. So I guess I will get another call soon for another Wimax installation to take place.

Now I hope they can get Signal, because I can't wait any longer for ADSL.

Good luck with your order FaNIx. I know your pain.
 
Last edited:
I have almost the same story as Hunted. Only difference, everything went smoothly...

Maybe just my luck, but then again, I didn't order while they were on strike. :-)
 
Called 2 days ago, they said they forward a email to the correct department, so they should respond in 4 hours, I called back, but didnt get through. Called the next day, they said they didnt get a response from the department, as they were on strike, but she promised me that someone will phone me... Still F@CKOLL
 
I feel bad for all of you. I phoned Telkom on Monday to place an order for WiMax. A lady phoned me a couple of hours later to confirm my residential address. She told me she would send my order number and confirmation the next day via SMS. 08:00 the next day i received my SMS (Teusday) and this morning (Wednesday) I got a call from a technician confirming my address and making an appointment for installation... Unfortunately I will only be able to be there next week otherwise I would have had my WiMax tomorrow (Thursday). 4days from the placement of the order to the isntalltion of the hardware... Not bad if you ask me, especially for TELKOM!!!!! :-)

Again, sorry for you guys having a mission with this. I think it hugely depends on the people you get at the offices you phone... One person could make such a big diffirence... Just hang in there and keep trying, WiMax is well worth it!
 
I got my Wimax installed on Monday. Appointment was for 09:00, techie pitched up at 11:00. His help were sick so he was alone and I helped him to get the signal test done, His PDA started giving problems and 2 of ths ethernet cables were bad. This caused hours to fly fast.

Struggled to get signal at a stage. Eventually made up a moers3 long network cable to run to my pc so that we can see what the signal strength is. The guy eventually left 18:20.

I'm glad that I have Wimax, but it sure was a mission to get it installed.

What's the lastest with your order Fanix?
 
FaNIX said:
Lord-Nikon, where do you live?
Click to expand...

Centurion... Currently live in Midrand, also have WiMax installed here, and this was done in less than a week. The guy came to install but this was done without supervision...

Must be my luck... :-)
 
Hunted...

Telkom phoned me last week and said a Techie will call me this week to arrange for the installation, so lets see if someone actually phones me... :(
 
Hunted...

Telkom phoned me last week and said a Techie will call me this week to arrange for the installation, so lets see if someone actually phones me... :(
 
I've been holding for 25min now, just to get a progress report on my Wimax installation, F@cking depressing service...
 
So they came to install my WiMAX today, I wasn't to optimistic because I thought that they wouldn't get a signal, but it turned out that I have great signal, I can even see the WiMAX tower from my room...

WiMAX is up and running, no problems so far and downloading at 60KB/sec,full speed :) Yay...
 
Welcome to the WiMax club... :) Do you have a local only account as well? PM me your mail adres and I can send you the list of websites you can access with your local only account...
 
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