Outlook express wifi problem? Help

[LancelotSA]

Hi,

I posted this problem on another thread but due to the subject of that thread I feel a number of people who may be able to assist may have missed it.

I recently, with the help of sn3rd, set up my SMC router to use my Billion wifi router to get wireless connectivity up and running. This is what we did :

http://mybroadband.co.za/vb/showpost.php?p=1750456&postcount=9

I am now able to browse wirelessly on my laptop, the problem is I cannot receive emails. I am connected using my Axxess "dial up" connection, which is what I was using when wired but now I keep getting the error as laid out in this post :

http://mybroadband.co.za/vb/showpost.php?p=1756063&postcount=5

Can anybody help? Or point me in the right direction? I have used google to search for the error number shown but none of them seem to be the same problem I have. What am I missing?

Thanks in advance!

 

[The_Unbeliever]

Ok, open a command prompt, and type in

telnet <isp.mail.server> 110

where <isp.mail.server> is your ISP's mail server, eg mail.mweb.co.za or pop3.mweb.co.za

and see if telnet will connect.

If it does not connect, something is blocking port 110.

If it do connect, then something is wonky with Outlook.

Regards

Libs

 

[LancelotSA]

Ok, open a command prompt, and type in

telnet <isp.mail.server> 110

where <isp.mail.server> is your ISP's mail server, eg mail.mweb.co.za or pop3.mweb.co.za

and see if telnet will connect.

If it does not connect, something is blocking port 110.

If it do connect, then something is wonky with Outlook.

Regards

Libs

Something is blocking it obviously!

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>telnet pop3.nashuaisp.co.za 110
Connecting To pop3.nashuaisp.co.za...Could not open connection to the host, on port 110: Connect failed

How do I resolve this now? How do I find out what is blocking it? Is it my wifi as that is all I changed since it last worked this morning?

 

[The_Unbeliever]

Ok.

Got the bugger.

Are you running any firewalls at all on the router? And on your PC?

If you are able to log in to your wifi router's management console, check whether POP3 is blocked or not.

Also, check if its firewall is enabled or not.

 

[LancelotSA]

Ok.

Got the bugger.

Are you running any firewalls at all on the router? And on your PC?

If you are able to log in to your wifi router's management console, check whether POP3 is blocked or not.

Also, check if its firewall is enabled or not.

I only have Windows firewall that come with XP running (also have Ad-aware and Spybot) on my laptop.

Went into the Billion routers console and under Firewall nothing is set under Packet Filter, URL Filter, Ethernet MAC Filter, Wireless MAC Filter, Intrusion Detection is disabled, and Block WAN Request is disabled.

Not sure where to check if POP3 is blocked.

As shown on the original post of mine I do have my SMC wired running through the Billion wireless which is then transmitted my wifi. Not sure I can access my SMC without plugging it in again but I used to be able to download emails using that this morning and not aware of having changed the firewall settings on there with the instructions I followed...

Thanks for the help thus far.

 

[sn3rd]

First test: Are you able to access that server at ALL (i.e. is it port 110 that is blocked, or is there no connection) ?
At command prompt: telnet mail.openweb.co.za 25
If this connects, you have a connection to the server, but the port is blocked (most probably on your side).
If it doesn't connect: ping mail.openweb.co.za
If this goes through, you have a connection to the server, but you aren't able to telnet through to it.
If it doesn't go through, check your DNS settings, or try ping 41.203.25.20
If you aren't receiving DNS settings by DHCP (or the ping to the IP address works while the ping to the hostname doesn't), you'll need to statically assign DNS servers.
Failing that, the output of ping will help us determine the issue.

Second test: Are you able to access OTHER servers (i.e. WHERE is the issue?)
At command prompt, attempt:
telnet <isp mail server address> 25
and
telnet <isp mail server address> 110
using port 25 for SMTP servers and port 110 for POP3 servers.
Use those commands with <isp mail server address> =
1) pop3.mweb.co.za (POP3)
2) smtp.mweb.co.za (SMTP)
3) mail.webmail.co.za (POP3)
4) smtp.webmail.co.za (SMTP)

More steps to follow, have to do some work

 

[LancelotSA]

First test: Are you able to access that server at ALL (i.e. is it port 110 that is blocked, or is there no connection) ?
At command prompt: telnet mail.openweb.co.za 25
If this connects, you have a connection to the server, but the port is blocked (most probably on your side).

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\>telnet mail.openweb.co.za 25
Connecting To mail.openweb.co.za...Could not open connection to the host, on port 25: Connect failed

If it doesn't connect: ping mail.openweb.co.za
If this goes through, you have a connection to the server, but you aren't able to telnet through to it.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\>ping mail.openweb.co.za

Pinging mail.openweb.co.za [10.77.139.104] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.

If it doesn't go through, check your DNS settings, or try ping 41.203.25.20
If you aren't receiving DNS settings by DHCP (or the ping to the IP address works while the ping to the hostname doesn't), you'll need to statically assign DNS servers.
Failing that, the output of ping will help us determine the issue.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\>ping 41.203.25.20

Pinging 41.203.25.20 with 32 bytes of data:

Reply from 41.203.25.20: bytes=32 time=52ms TTL=57
Reply from 41.203.25.20: bytes=32 time=51ms TTL=57
Reply from 41.203.25.20: bytes=32 time=50ms TTL=57
Reply from 41.203.25.20: bytes=32 time=50ms TTL=57

Ping statistics for 41.203.25.20:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 50ms, Maximum = 52ms, Average = 50ms

Second test: Are you able to access OTHER servers (i.e. WHERE is the issue?)
At command prompt, attempt:
telnet <isp mail server address> 25
and
telnet <isp mail server address> 110
using port 25 for SMTP servers and port 110 for POP3 servers.
Use those commands with <isp mail server address> =
1) pop3.mweb.co.za (POP3)
2) smtp.mweb.co.za (SMTP)
3) mail.webmail.co.za (POP3)
4) smtp.webmail.co.za (SMTP)

More steps to follow, have to do some work

Ha ha no problem, i will do the work if I can find a solution!

Here are the results for the above! The problem is obviously my side, but where! And how do I resolve it. I love wireless but useless if I can only browse certain sites and not get email!

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\>telnet pop3.mweb.co.za 110
Connecting To pop3.mweb.co.za...Could not open connection to the host, on port 110: Connect failed

C:\Documents and Settings\>telnet smtp.webmail.co.za 25
Connecting To smtp.webmail.co.za...Could not open connection to the host, on port 25: Connect failed

C:\Documents and Settings\>telnet smtp.mweb.co.za 25
Connecting To smtp.mweb.co.za...Could not open connection to the host, on port 25: Connect failed

C:\Documents and Settings\>telnet mail.webmail.co.za 110
Connecting To mail.webmail.co.za...Could not open connection to the host, on port 110: Connect failed



Adding to this information, I can access certain sites but not others :

myadsl.co.za - no problem, here I am posting
http://www.facebook.com/ - no problem
https://login.facebook.com/login.php - "The connection has timed out. The server at login.facebook.com is taking too long to respond."
http://iol.co.za/ - no problem
http://www.telkom.co.za/ - "Forbidden. You were denied access because:Access denied by access control policy."

Just a few that I have tested! What is up?

Thanks

 

[sn3rd]

Edit: One thing... Before you do all this, what are your internal network settings? i.e. Did you follow my previous instructions exactly?
At command prompt: ipconfig /all
Before looking into various complicated issues, let's first rule out the simple ones
Remember to blur/block out your IP address values for your PPP connection (your local settings should be safe to divulge, but most important are your DNS servers and Default gateway! Need those!)

Next step (pending these results) will be flushing the DNS cache using ipconfig /flushdns

Haha, I meant WORK work

OK, one strange thing is that your ping to mail.openweb.co.za is resolving a different IP address! Now I'm not sure if that's significant (it could be that you are in a part of the Internet that resolves to that (shortest path first)), but this is worth a try:

You're able to ping 41.203.25.20 so at command prompt: telnet 41.203.25.20 110
If this works (and I suspect it will), you might try using the direct 41.203.25.20 address instead of 'mail.openweb.co.za'. This is obviously a temporary solution.

Please post the results of pings to each of the other mail servers that you would be using (and that don't work).

For some reason, your DNS resolution is not what it should be. At command prompt, type:
ipconfig /all
and paste what your DNS servers are for your Wireless connection, as well as for your PPP connection (Axxess or otherwise). If you decide to do a full paste of ipconfig, you may want to "blur" or "xxx" your IP address.

Also try use artemis.openweb.co.za instead of mail.openweb.co.za (this is a more direct address: mail.openweb.co.za probably points to several servers).

Have you tried a different ISP on a single "Dial-up" connection? (This is to rule out if the Billion is blocking certain hosts, but I doubt it)

~$ host www.facebook.com
www.facebook.com has address 69.63.184.11
:~$ host login.facebook.com
login.facebook.com has address 69.63.176.44

Try to ping www.facebook.com and login.facebook.com
Before it actually does the ping, it will resolve the IP addresses. See if they match the IP addresses resolved from my side