Outright Blatant No Regrets Plug for ...........

caroper

caroper

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Well I had to get you to read the message :)

Seriously though, I joined WebAfrica for the 30GB MyADSL special because I suspected a virus or hacker attack on one of my networks and needed the freedom to investigate without having to worry about the cap. As it turned out, we had a new worm that was only identified by the major companies two days later (fame at last, I got to submit it to CA:).

Having found the worm, I decided to keep the account open, not as a way to download the whole of the net, but rather for the freedom it gave me, and the usage information that WebAfrica provide. I moved the account around my clients and used it to build an accurate picture of usage.

Come November first, rather than hit me with a large bill, WebAfrica suspended the account, but allowed the history to still be available. I could, and do, use this information to show my clients their true usage of the Internet.

I then converted the account to Prepaid, it took no more then 2 min on the phone (and I could have done it myself on the web).

When another LARGE unnamed (Currently offering expensive 1GB packages) service provider messed up on 02/11, I fired up the prepaid and “Internet Life” continued for the client, whilst I sacked the ISP.

Since then I have experienced the smoothest domain transfer ever, the most pleasant and friendly support (from the lady who answers the phone to the Technicians who answered my sometimes-stupid questions. To cap it all (maybe a bad choice of words in South Africa), the online management tools and information are beyond belief. It is like being your own ISP but with fewer hassles.

Disclaimer:

I do not work for WebAfrica, nor am I a reseller of their products (But I am considering it, not for profit but, for the customer satisfaction that will rub off no me). I am just a VERY satisfied customer. WebAfrica, keep it up; you deserve to be the biggest ISP in South Africa.

Cheers

Chris Roper
C A Roper and Associates.
 
Have to agree with you 100%. WebAfrica is setting new customer service standards. Companies like this will never fail. Unfortunately for every company like this there are 100 bad ones.

I dread the day Mweb comes around and buy them out, like they did with all the other ISPs. At least then they will pick the fruits of all their hard work.

Disclaimer: I'm a WebAfrica reseller and can honestly say they are the best.
 
WA is the best Jason was the king of service while I had a WA account for two months. Only I had to leave to open a tempory 10G account, as cheap as possible, for 1 month while I still have 1024ADSL. Still waiting for disconect. Telkom Service
 
Totally agree. Web Africa has phenominal customer support. One of the best companies I can think of. And I totally believe they're on the side of the users, not just there to make a buck, which is very refreshing.
 
obviously they're out to make the buck - aren't most companies? the thing is, they make their money out of providing outstanding service and customer support. not simply taking advantages of customers and sucking them dry.

thanks you WebAfrica! :D
 
I agree totally, as I have said many times on these forums, provide an excellent service to your clients and they will be with you through thick and thin...

Hope these guys keep up their good work and hopefully it rubs off on other ISPs :)
 
PostmanPot said:
obviously they're out to make the buck - aren't most companies? the thing is, they make their money out of providing outstanding service and customer support. not simply taking advantages of customers and sucking them dry.
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Exactly! Thanks Web Africa! :D
 
sunsoffun said:
Now hows a 10 gig cap with one concurrrent for R350.00 ... as saol.com
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Now that would be nice :) Come on Web Africa, if SAOL can do it, so can you.

I agree with all the above posts. When Web Africa came out with the R199 30GB package I thought they were a smart bunch - it was a great way to reel in those of us sitting on the fence. I had said at the time that all they have to do to keep my business (after the end of the special) was to offer competitive pricing and to carry on with the excellent customer service. They've done both, so I won't be moving anywhere else, anytime soon.
 
VQuest said:
Now that would be nice :) Come on Web Africa, if SAOL can do it, so can you.

I agree with all the above posts. When Web Africa came out with the R199 30GB package I thought they were a smart bunch - it was a great way to reel in those of us sitting on the fence. I had said at the time that all they have to do to keep my business (after the end of the special) was to offer competitive pricing and to carry on with the excellent customer service. They've done both, so I won't be moving anywhere else, anytime soon.
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Agree 100%, when 1 Nov came around, there was no choice for me. WebAfrica you guy's have been outstanding and will continue to have my business.
 
If every one is so stoked now, you would have been even more stoked pre-30gig ADSL days. I must honestly say that service, response times in general are no where near the levels they were. Saying that they are still very pleasant to deal with even if if takes days to sometimes get an answer out of the tickets.

Been waiting 4 days for a response. I already know the answer to the query, I just wanna see if it gets answered :D
 
VQuest said:
I agree with all the above posts. When Web Africa came out with the R199 30GB package I thought they were a smart bunch - it was a great way to reel in those of us sitting on the fence. I had said at the time that all they have to do to keep my business (after the end of the special) was to offer competitive pricing and to carry on with the excellent customer service. They've done both, so I won't be moving anywhere else, anytime soon.
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I second that............got hooked on R199 special............now continue to stay with WA because of great service and competitive prices.
Well done WebAfrica
 
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